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November 2023 by Estefania Cazanova
The wait time at this location is ridiculous! They always only have one teller for the entire branch!I was going to make a deposit and it took 32 minutes and there were only two people ahead of me. They need more tellers!
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July 2023 by Phalyssa Gonzales
This bank is literally the worst bank I’ve ever had . Constantly moving my money out of my savings . Always charging me random fees. My bank was at $0.00 , put money from cashapp on there , still no where to be found. Do not use this bank
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January 2023 by Jose Aguilar
Only giving this place 1 star because i have to otherwise this place is trash. Waited in line over 1 hour and only 1 bank teller. Please stay away.
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October 2022 by Just Amanda
My aunt and I went to get information for her benefits and we needed bank statements. They gave us someone else's bank statements and when I called to let them know, they didn't apologize. They said I still had to bring my disabled (wheelchair bound) aunt again to get her paperwork. I am now worried they're sending the wrong information to her benefits. Incompetence at its greatest. Do not bank with them if you're worried about your financial security.
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July 2022 by Mariana Medina
Customer is doing nothing not help and banking is horrible and scams. Dont go there.
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April 2022 by CAZARES INTERIORS
I don’t ever put reviews but for this place to make me search them up and put a review that means a lot. WORSE CUSTOMER SERVICE AND LONGEST WAITING TIME EVER. I came once before and same situation as this 2nd and last time
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January 2022 by F Rdz
Poor customer service. Tellers always seem they profile the customer. If you probably have a decent amount on your account they talk to you good if not everything changes. Management you guys need some customer service consulting.
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December 2021 by Amanda Cisneros
My aunt and I went to get information for her benefits and we needed bank statements. They gave us someone else's bank statements and when I called to let them know, they didn't apologize. They said I still had to bring my disabled (wheelchair bound) aunt again to get her paperwork. I am now worried they're sending the wrong information to her benefits. Incompetence at its greatest. Do not bank with them if you're worried about your financial security.
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November 2021 by Karla F
Worst customer service, if I could give 0 stars I would. Situation could’ve been handled better. Plus since when did they start requiring two ID’s. The main ID is there for a reason. Waste of time.
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November 2021 by aldon phillips
What a joke of a bank they want to charge 2 pct fee to cadj a check on there customer acct because I did not want to open an acct 300.00 dollars!!!
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October 2021 by Fabian Valdez
Poor service, not enough staff and never has the currency needed.
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June 2021 by Alejandra ;-;
The bank is short staffed due to COVID-19 so the wait is about 10-15 minutes which is very understandable. Gilbert was able to manage customers by himself in an expedite matter. I was very pleased with his customer service, never did he make a bad face or showed any signs of stress while the line kept getting longer.
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May 2021 by Noemi Quintanilla
Terrible customer service. Nobody welcomes you. Nobody knows how the bank functions with COVID times or lobby appointments. Clueless employees with no knowledge of how the bank and drive thru function. Long line in drive thru. Neither one of the services are congruent with each other’s services. Waste of my valuable time. Don’t recommend this bank!!!
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May 2020 by Joe Figueroa
very rude tellers, specially Mrs A. Cortez!
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March 2020 by A&A Nail'S
(Translated by Google) 30 min in the DT and here I follow the worst bank of all
