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November 2023 by Clarissa Gonzalez
Hard working people, and understanding. Dolores was very friendly, professional, and quick to address any problems. It was a waiting process, but very worthwhile. My vehicle looks brand new! Thank you to Dolores and her great team.
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November 2023 by Cuauhtemoc Barrios
They were very professional and arranged to have the vehicle fixed sooner than expected.
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October 2023 by sushigia
Excellent customer service!! Dolores and Luis went above and beyond. My vehicle looks great. Will never hesitate to go back. Keep up the good work Bert Ogden Body Shop!Services: Painting
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October 2023 by Dave Nelson
Very nice guys got me in for an oil change and checked the check engine light. It's good to go. Great job, thanks
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August 2023 by Esteban Loredo
I have never had a bad experience with Bert Ogden.
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July 2023 by guillermo garcia
Very hard to get follow-up on your vehicle was told 1 week it's been 3 and for get calling they never answer
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June 2023 by abel salinas
This was very disappointing experience, a simple bump that a company gave me, at first I thought it was the insurance company delaying the repair but after 7 weeks I chose a different shop and My car got taken in the very next day. From excuses of i didn't see the email to its on them now . Would not recommend this shop to anyone.
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April 2023 by norma gonzalez
I recently had the pleasure of working with Dolores to help with the process of repairing my vehicle. I couldn’t be happier with the service I received specifically from her. Unfortunately it took a lot of time and headaches talking to other mechanics and managers before I finally hit the jackpot and was helped by her. Dolores took the time to listen to my concerns and followed through on all her promises. She kept me informed throughout the repair process, and made sure that my vehicle was fixed to my satisfaction. I would only recommend this shop if you are directly dealing with Dolores otherwise your concerns will fall upon empty ears. My vehicle entered the shop December 30th and I was given the run around until my case fell into Dolores’ hands. I finally received my vehicle April 21st. Thank you Dolores for all your effort to help me throughout this time. The five stars are only a reflection of my experience with Dolores, otherwise I would rate the shop 2 stars.
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April 2023 by Leslie Flores
So, I would start off by saying that when I started this process of getting my vehicle fixed they did accommodate a date to drop off my vehicle and get it inspected because of my job. And during the inspection I met with Dolores, who from the start did tell me it was going to be a little bit of a process but that she would leave my car brand new. I just got my car back today after a little over 10 weeks. So I feel like I can give an honest review. The actual work was amazing, and like I mentioned before, going in I was already told that it might be a long process but that it would be worth the wait. Where the process was extremely frustrating was getting any sort of update on the vehicle. At times no one would answer the calls. And when they would answer, and promise to call back, and even repeat my number back to me, I could guarantee that I was not getting a call back.I understand that parts sometimes take forever to come in, and right now it’s tough. But when it’s my only vehicle that I rely on to go to work, visit family, live a normal life, a simple update would have been great.Would I recommend this place? Honestly, yes, just know that you’ll get an update maybe once a month.Services: Painting
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April 2023 by Nicole Tamez
I’ve called multiple times to check on the status of my vehicle multiple times I get told I will receive a call back. I have yet to receive a call back even once out of all the times they’ve said this. My car was detailed and cleaned before they inspected it. I was told my car was to be ready this week and now they are saying they barely inspected my vehicle and my light did not pass their standards. Just overall very unhappy with their service.
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April 2023 by Ursula Fernandez
Does not return phone calls to advise status of vehicle.
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March 2023 by ada luz Juarez
Friendly service and good price
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March 2023 by Paul Tarlow
Only a 3.4 rating? That’s outrageous! I would give the Bert Ogden Chevrolet Body Shop 10 stars, but I’m limited to 5. Manager Tim Hancock, his assistant Dolores Garza & their staff are superb! They are all professional & detail oriented, especially Dolores who emulates Tim. You cannot tell my car had been damaged. Their work is flawless! They take pride in it. They do everything they can to please their customers. I know, & I will always highly recommend this shop.Services: Painting
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March 2023 by Gabriele Alaniz
After being in a car accident we had our car taken to Bert Ogden Collision Center in Mission, Texas. Our service advisor (Dolores) did a great job of keeping us informed as the we waited for parts to come in. Would definitely use them again if needed.Services: Painting
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February 2023 by Dolores Garza
Quality of repair is unmatched.Services: Painting
