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March 2024 by Madday Pimentel
they really care about your needs, they are a really busy branch comparing to other branches
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December 2022 by Rolx Orly
Good Service! Especially Orlando!
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September 2022 by alejandra rodriguez
Very friendly
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November 2021 by J P
The bank tellers in this branch need to attend a training on customer service! I went yesterday to make a deposit and they were busy talking among each other and not acknowledging d customers. They don’t greet or thank the customers. This is very poor customer service that will eventually loose business! If they don’t want to work then they should give others (that really want 2 work) d opportunity to do so.
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October 2021 by Crissy Salinas
Absolutely the worst customer service!!! I am huge on customer service, even if you are unable to help the customer for whatever the reason is, saying NO or unfortunately we are not able to at this time.... should be done with 1. looking customer in the eyes 2. Compassion 3. You need to have a smile in your voice. This is how that one customer refer another client to your business. Today I was trying to open a bank account for my son for the second time at this branch due to them not accepting a a temporary license until hard copy came in mail, they refused to take his driving permit hard copy issued in Texas one. My 17 year old just started working and his employer is asking him for direct deposit to be set up. Finally we received his hard copy Texas license and went again to the same branch Amy was quick to turn us away!! She said they can't open the account cause he was a minor. I told her he is going to have direct from his employer but she still said No! What was worse was that she appeared to be in a bad mood, never looking at me when she was addressing me, never took her sight off her computer even after a asked her if she was in a bad mood! You know when you want to be helped and when someone is plain out being dismissive of them. I requested her to give us back his ID and thanked her for her service and wished her a good night! Extremely disappointed on how this branch has become. Never have we been treated like that. I only say because our older son opened his bank account with them when he was a minor, and till the day he banks with them. What kind of a support is this providing to minors who do want to join the workforce? Doors shut on the face of young minds that do want to contribute back!! Disappointed!!!
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September 2020 by Jose Rodriguez
Don't answer phone
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May 2019 by Eddi Castro
Worst customer service! It's really aggravating when your trying to explain a situation and they talk over you vs. listening and trying to solve your problem. I've been in the customer service business for many years and you should always let the customer vent never talk behind there back and try to solve all their problems. Wish I never had an account with them. Switching over to a different bank. Supervisor Cristel and employee Angelica did nothing for me but made me feel mad.
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January 2019 by Zoraida Maldonado
Tellers are clueless when having to answer questions, neither of the three were able to answer call. 45 mins and counting to speak to an officer to answer a simple question.
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June 2018 by chelirafa arredondo
Great service all the time the hours are perfect
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July 2013 by junior olivares
Awesome service ! Cuties for sure (;
