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March 2024 by Scotty doesn'tKNOW
I bought a 3/5 kit for my 2017 silverado rcsb and put the arms in without the shim to make it a 2 inch drop and the rear came out to 7 inches which I'm not happy about. The shocks they provide were garbage so had to get new ones. Back to the front. The arms now clunk but I just got off the phone with Johnny (I talked to him before, super rude) and he said they fixed that issue back in 2022. Well, he said I need to take the arms off, grind them, and places washers in between the arm and bolts. And they couldn't get the alignment correct with the upper arm bolts. This was the 3rd drop I bought from them and it'll be the last. No concerns and no suggestions to make it right. I'm a Texas veteran too which they always said they was proud of supporting but guess that's just a selling point.
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March 2024 by Bryan Urieta
Great customer service, spoke with Hannah on the phone, she answered all my questions and even offered to follow up with me after suspension kit was shipped! Exceptional customer service
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January 2024 by Brandon Gonzales
Overall pretty decent quality but I have a few cons that will disqualify this kit for me in the future. First off there were no instructions in kit (not that big of a deal but I had to keep getting my phone out). Second, the ball joints that come with the kit are cheap and probably won’t last long. It tells me something when I have to use to washers for spacers on top ball joint and the bottom pin can’t be used properly you have to split it and put only one side in. Third and biggest problem is I went to back both lower control arm shock bolts on driver side and they both seized and snapped. I had to basically tear up the tacks and holes they go into to tack on some more nuts. I reused the stock bolts and nuts, hopefully it doesn’t have issues. My biggest complaint is the “customer service”. The guy I spoke to on the phone was acting like I was stupid when I was explaining the problem to him. And said they would and could not do anything for me. That the only thing I could do is buy a whole new set of upper and lower control arms……not gonna happen for two bolts. The drivers side lower control arm also seems like the geometry of everything is off but I can not say for sure until I get it aligned. But overall I will not be recommending or buying this kit again because of those things. I’ll just sacrifice a little comfort with a belltech or something.
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December 2023 by Jerrid Hopwood
This is strictly a review on the customer service! I ordered a 3/5 kit for my 2020 F150. They shipped me a kit for a 2018 dodge. This was not discovered until my truck was tore down and ready for the kit. I contacted ihc and was told I needed to unpack the box and take pictures of the kit I received. After doing so they sent me a shipping label. Sent the kit back and after a week contacted them since I haven’t received any updates on the correct kit shipment. After 2 alignments, and a huge shop bill, my kit is installed and looks great. The next problem is I have carrier bearing vibration! Kit states that correct pinion angle is built into rear kit! And when ordering kit there wasn’t an option for a 6.5 truck bed when entering truck information. Once again contacted ihc asking for a solution. So after being sent the wrong kit, a big shop bill and 2 alignments they want me to buy the relocation kit for carrier bearing. If this would have been addressed I wouldn’t have a problem but with all the issues dealing with them I feel that they should make this right and they will not. All in all kit is nice but service sucks! If you get what you actually need you will be fine otherwise you will not like dealing with them!
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December 2023 by Mitchell Tilley
Ordered a helper bag kit for my f150 IHC SUSPENSION 2021+ F150 HELPER BAG KIT (NON VDS) - IHC-2021-HBK IHC-2021-HBK. Parts were installed per instructions with parts as labeled, once installed parts became defective due to manufacturers putting the incorrect letters on the parts. I reached out to ihc per warranty claims and was told it was not their fault that their parts that they make were marked incorrectly causing the defect! Instead of ihc having good customer service and resolving the issue they claim it's the techs fault for following their markers they put on the parts! Would never buy anything from this company. With all the bad reviews this will catch up to them and they will end up out of business with lawsuits.
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December 2023 by Allyn McVannel
Company does not stand behind their product! DO NOT PURCHASE FROM IHC USE ANOTHER COMPANY.
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November 2023 by Rayviator
Purchased 3/5 Ride Quality kit for my 2022 F-150 RCSB 4wd. Installation was pretty smooth overall but some parts are tight fitting or require a little bit of puzzle solving to install. End result, the shocks that are supplied with the kit are absolutely horrendous, my pinion angle is 2.5 degrees off and causes a minor vibration at lower speeds, and the driver side bottom U-bolt plate has a cutout in it for the shock absorber that causes the metal to be weak and bend when you apply the 110 lbs/ft torque spec to the U-bolts that the instruction manual calls for. They now put stickers on the plates that inform you to reduce torque to 85 instead of 110 but the instructions still state 110. Additionally, I ordered mine over a year ago and my plates did not have stickers that indicated an 85 lbs/ft torque spec, so now my plate and U-bolts are heavily bent. I tried reaching out multiple times to ask about my pinion angle/vibration problem and each time they went radio silent on their end after I stated my concern. Customer service is heavily lacking, rear end parts are very cheap quality and design, front end parts are ok for daily driving. Overall, I would respectfully recommend spending a little more and going with a far better kit/company that has proven history and is willing to work with you.
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October 2023 by David Sharb
Received my 5/7 drop kit for 2011 ram 1500 in a timely manner and performed the install in my driveway. Everything went as directed in instructions and was easier than expected. Ride quality is great and stance is awesome. I would do another one with much more confidence.. thanx guys!
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August 2023 by Rommel Barrera
I ordered my kit for my 23 F-150 single cab, I asked about ride quality and questioned the rear shocks as it seems that there are lots of complaints about this, and I was told it’s just picky customers. Well I installed my kit and had the alignment done, and lots of noise from the rear of the truck, further inspection the shocks were making noise and would not tighten up as the internal sleeves were too short and would squeeze the rubber out. Replaced them with Fox shocks and rear noise went away, 1000 miles later the front end is making noise when turning in reverse, had the alignment shop look at it and the ball joints are popping. Very disappointed with the quality of parts. Not a kit I would recommend.
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August 2023 by LsXDDD
Basically had to replace my wholeFront suspension on topOf control arms because I had to cut and one of my control arms came defective and he said just buy a kit it’s a easy fix like bro if it’s defective when I bought it “brand new “ aren’t u suppose to send a new part but ig
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June 2023 by Jif
Lowering kit looks great once installed and rides decent so far.Instructions need serious help. There are numerous bolts that need cutting and heads that need grinding for clearance with their kit, none of this is listed in instructions and you find out 4 steps later when the bolts hit and are not accessible. I also do not love that the upper brackets have no pins, it seems like the rear end can easily wrap around with no pins. My kit appeared to missing pieces but I was told “that’s how they come now” so hopefully no issues arrive because of those pieces being left out.All in all I give the kit itself 7/10. They’re a few pieces that need improvement. Installation instructions are terrible, some of them out of order, some of them missing steps. These get a 2/10.Overall I’m satisfied with the kit so far, it looks great on the truck.
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May 2023 by Dylan Patterson
Great products, awesome customer service, fast shipping. Highly recommend using ihc parts and drop kits. I purchased the 3/5 ride quality kit for my 23 f150. Installed my self, went very smoothly, aligned my self everything went great. Couldn’t speak more highly of the quality of this kit.
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May 2023 by Kyle Just
She is officially lowered!! Sitting on an IHC Suspension 5/7 drop kit and 295/40/20 Continental Extreme Contact Tires. Huge shout out to Ace from IHC with all the assistance regardless of time. We ran into one issue with the kit and we advised Ace and he said he is going to update the Kit installation instructions to help future buyers. Absolutely love the new stance!!! Definitely would recommend the kit.
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May 2023 by ELDELHZH
Avoid Getting Their Upper/Lower Control Arms . Garbage . They will blame everyone but their control arms .. even thoe its a know issue they have .
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May 2023 by Jony Trujillo
Lisandro gave me a call because I was wondering if they had a military discount and it was given to me, he’s a dope representative for IHC would definitely recommend them. Great costumer service.
