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April 2025 by Me
Have a question and they keep hanging up for days.Its not that you didn't live up to my standards. Your employees don't answer phone calls for days. Whats your quality standards for your customers. Who's wrong here.
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September 2023 by Silvia Garcia
Very little customer service. Espreswey and canwey
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August 2023 by Google user
Very good customer service and they take your information very serious
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August 2023 by Alessandra Guerrero
Very good customer service and they take your information very serious
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November 2022 by Isabel Lazo
Great customer service
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August 2022 by Karla S.
I had an extremely terrible experience with Grecia, today around 3:30 pm. She sent me away when I came in and mentioned I would like to get one of the free phones and I'm a new customer. Her lack of empathy and critical thinking were amazing. She said I had to go do it online. I showed her the website where my only option said I needed to complete purchase at the metro location. She insisted I could not get help at the store. She was extremely negative and unfriendly. I had to call Corporate and have a Supervisor speak to her over the phone and finally she probably realized I can't go get a plan without the phone and the free phone I have to get it from the store. If she had considered my situation for one second, it would have occured to her that yes I needed the phone before the plan, I told her I'm a new customer and I needed a phone. Why is she sending away a new customer when she perfectly well knows I can't get the $40 plan before I get the free phone? After she made the process long and difficult, she asked me what pin would I like to use, I provided 4 digits. Lack of communication skills: Never mentioned it was an 8 digit pin, so she repeated the number twice and never told me. When I set up the phone and tried to verify with a 4 pin, of course I locked myself out. More difficulties. I found some little paper where it was written, except I didn't know that was my pin. She told me I could not get the $40 dollar plan at the store, that it was going to be $50 a month. I open my account and realized my next charge was going to be $60. She added insurance to my plan without asking. I had to call customer service, cancel the insurance and fix the plan to the $40 since she was so useless. Rest assured I called Corporate and gave them your name. What an incredibly rude person, no de-escalation skills, communication, empathy, zero willingness to help.
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August 2022 by Araceli Cerda
Rudest person I encountered today what a shame
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June 2022 by M Gutiérrez
Any phone issues call here
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January 2022 by Dean B.
I went to this location yesterday and didnt have the greatest time. The girl working there seemed hesitant with helping me at all. I came in to replace my phone that got water in it a few days ago. When i told her that i got water in my phone and need to replace it she laughed at me. It was not a funny story or situation. Also all of their phones they have now are very bulky and in the end did not want a bulky phone.
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December 2020 by Jeremiah Morgan
Today was good customer service Really down the other day unqualified personnel
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July 2019 by Paco Ruiz
Excellent attention, fast payments, good system
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July 2018 by Demonic Goats
Great customer service
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May 2018 by porfirio hernandez
Quick and good friendly service.
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May 2018 by Lorena Quintanilla
Best customer service
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May 2018 by Eduardo Carbajal
It's okay
