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October 2023 by Ruben G.
Professional staff. I've been a faithful customer for a few years now without ever any sort of issue. The facility has good security and cameras which gives one peace of mind. Air-conditioned units allow belongings to stay climate controlled safe from the outside relentless heat.
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October 2023 by melrose13125
Not really a fan. I’ve rented from other Move It Storages and this is easily my least favorite. The office door is usually locked and tracking someone down is hard. Don’t bother calling the number on the door. No one will answer. It’s just an automated message that will frustrate you. Unlike other Move It’s, the dumpster is always locked. They have told me I can go to the office to have them open it but again, no one is usually there. Rate increased twice in a year. I’m just done and waiting until my other storage facility has another large unit that I can move into.
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October 2023 by thomas Ogletree
Management is very helpful but the new change to the website is very frustrating and caused a lot of stress not knowing if my autopay was active. Apparently not because I had to call in to make a payment. I hope this next month all the kinks are worked out
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August 2023 by Linda Gorena
My experience at the 495 location in mission was awesome.. it’s not often you come across good old fashioned customer service skills.. both the manager and the young man in training were courteous and were eager to help…
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July 2023 by Adolfo Yerena
If you care about your furniture DONT leave it here. I paid EXTRA for an AC unit for a year and a half thinking my expensive furniture was safe. However they had a water leakage and all my furniture got wet and MOLD grew on my furniture!!! I paid for insurance all this time and they only want to cover 1k. Mind you we have over 14k of losses. However the storage management said this was not their issue and that basically they can’t and won’t help us even though their building failed to keep our furniture safe because they didn’t take care of their own building! So if you have furniture here I would go get it out ASAP. They would also raise their prices almost every month. They didn’t even want to return everything we’ve paid them for a year and a half even though our furniture is ruined because of their fault. HORRIBLE CUSTOMER SERVICE.
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July 2023 by Alondra Perez
If you care about your furniture DONT leave it here. I paid EXTRA for an AC unit for a year and a half thinking my expensive furniture was safe. However they had a water leakage and all my furniture got wet and MOLD grew on my furniture!!! I paid for insurance all this time and they only want to cover 1k. Mind you we have over 14k of losses. However the storage management said this was not their issue and that basically they can’t and won’t help us even though their building failed to keep our furniture safe because they didn’t take care of their own building! So if you have furniture here I would go get it out ASAP. They would also raise their prices almost every month. They didn’t even want to return everything we’ve paid them for a year and a half even though our furniture is ruined because of their fault. HORRIBLE CUSTOMER SERVICE.
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July 2023 by Sarah Garza
I believe that the doors closing at 10 pm coming in and going out. Literally closes at 10 pm going out. You get locked in and no one answers to help. Was a first time renting a storage unit. Didn’t read the small line. No exit ?. Panic for me. Luckily the fire department came to the rescue.?? other then that very clean n professionally kept.
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June 2023 by John Moreno
Great place with Friendly and Helpful staff.Should I need to use it again I will definitely use Move It Self Storage
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February 2023 by Lisa Clark
Enrique gave me excellent customer service!!! I highly recommend this storage facility!
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February 2023 by Rey Cantu
Enrique was very helpful finding the perfect unit for our needs. Great positive attitude, always. Very friendly service, great clean facility. Highly recommend. I stored a house full of furniture here for 2 years & didn’t have any issues whatsoever. Will be back again
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February 2023 by Vanessa L.
Management is great. Facility is clean and reliable. I would recommend this place 100%.
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January 2023 by Rebecca Castillo
Enrique has been extremely helpful getting a unit. I was not able to sign the forms in person and he emailed everything over. He is very friendly and professional. When we were moving our things into our unit, he drove over the introduce himself. Customer service has been wonderful.
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January 2023 by Jacob G
Enrique was not only friendly, but very professional. With his expertise, he was able to guide me in the exact uhual trailer I needed for my move. 5 stars all the way for the awesome customer service he provided! If you need a uhual get with Enrique at Move-it Storage in Mission, Tx.
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January 2023 by Gloria G.
The manager acts like he's doing you a favor by letting you rent a unit or truck. He then has the audacity to ask for a good review, saying that the best review will win $1000 cash prize. That's probably why they have such a high star rating. Sorry, but my review is not for sale. Atrocious customer service. Move It should invest in customer service training instead of trying to bribe their customers for good reviews.
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December 2022 by Michael Perez
Great service from Enrique when setting up new storage unit. Great facilities overall. Highly recommend.
