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May 2022 by Jazz D.
Been here five times, have called in advance every time to set up an appointment. First time, my appointment got pushed back twice and then cancelled. I had a flight the next morning and was ok with them pushing it back as long as they got done. They cancelled 10 minutes before I was supposed to come in and since it was the end of the day I couldn't get in at any other nail salon. After a lot of back and forth, they let me come in but it completely messed up my entire day. Second time, made an appointment, came in they told me the girl was running behind about an hour. No call, no text, nothing. Third time, they called a couple hours before and asked if it would be ok to move my appointment back. Sure, no problem. Also, left bleeding from having my cuticles cut too deep. Fourth time, I come in at my scheduled appointment time, they tell me to sit in a chair. I sit there for almost 20 minutes before they tell me it's going to be around 45 minutes before I can get them done and I could wait. I had a meeting which I pushed back and ended up being late for because of the poor scheduling. I sat there while having a blow dryer blown in my face for about twenty minutes since they also offer hair services that are a couple feet away from the nail techs. I spoke to Rami, whom I believe is the manager, and told her that not once has my appointment time actually been kept and told her I'll give it one more chance but if it not than I can't continue to keep coming back. She assured me it would never happen again. Today. Fifth time, I had an appointment for noon and a very hectic schedule for the day, got called at approximately 10:30 and then texted shortly after asking if I could come in later because they are running behind. I reminded her that once again, my appointment time wasn't kept and would have to move my schedule around to accommodate them. I came in, no apology as I sat right next to the manager as she was getting her nails done. When I went up to pay, I reminded her of what we spoke about the last time I was there to which she responded "Well, if I had known it was you." The problem with that is even still you're going to call another customer to change THEIR appointment. Just not good business. I was waiting for some type of concession, for her to attempt to right the five consistent wrongs. She didn't charge me for fixing one nail. That was it. Five times. Meetings moved, driving in traffic to be told to wait an hour, plans cancelled and she didn't charge me for fixing one nail when I've paid and tipped 18% every time. I own a business. Good customer service would be to at least offer some type of discount for the consistent inconsistency. Nope. Just a half hearted "Sorry" and "It will be this amount." Extremely disappointing considering I live in the neighborhood so they are convenient and they actually do good nails. I don't recommend. The attitude and carelessness with which they treat the customers is not ok. Taking phone calls during, helping their kids with homework during, just completely inappropriate. Also, the unsolicited picture taking whilst getting your nails done is not ok. Not everyone is ok with pictures being taken and posted on social media and should be asked if that is something they are ok with. There is also no price list anywhere in the entire salon. So it's surprise pricing when you go to pay. Good nails. Bad management.
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April 2022 by Marine K.
If you're looking for the perfect Russian manicure and pedicure , then you found your spot. The salon is very clean the staff is very nice and The nail technicians are very talented. They do attention to detail job.
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April 2022 by Aghunik I.
why does gel x cost 160$ at this salon??! did nothing special! my nail tech charges 110$ for beautifully sculpted c curve acrylics. people! stop being fooled by these businesses paying ig influencers to hype them up! thats all it is! hype!!!
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April 2022 by Karen S.
I came here for the first time to get my hair done. Anna, who took care of me, did a fantastic job.
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March 2022 by Heidy E.
I have never had to do this, but I got a regular mani/pedi at Oh La La Nails 3/9/2022, and it was the worst experience ever. I've had pedicures done at other places and I've never had it hurt as much as it did here. Especially the pedicure! The older woman who did my pedicure completely butchered my toe nails. I now even have an infection. She kept poking at my bigger toe nail after she made me bleed. On another toe, she made me bleed twice and, again, kept going. I kept saying ow! But she didn't seem to take the hint. Now I have to go to the doctor to check out my toe nail! Do yourself a favor and never come here, please!
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February 2022 by Annie P.
I am obsessed with this place! I always come out so satisfied with how my nails look. They really focus on cleaning the cuticles and boy do they do an amazing job. Did I forget to mention their customer service?!?! The girl in the front desk provides the most sweetest, most professional service towards the customers. I love this place and I am happy to say I have found my place for nails! I highly recommend it for everyone.
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February 2022 by Ruffina Y.
Best nail spot period! always ahead of whatever fad. Russian manicures are the only way to go
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November 2021 by bahar s.
Best place to get your nails done trust me. I do not trust anyone else, they are amazing my nails look literally perfect. The customer service is amazing as well all the girls are so sweet.
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November 2021 by Leydi E.
I go to Oh La La for years now, I am always leave the salon happy and satisfied on how my nails looks they do an amazing beautiful job ! Plus they help you and take the time to understand what you want to have done. Also they offer you always something to drink, water, coffee, tea Love this place and I always feel welcome. Thanks Oh La La for keeping my nails beautiful
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October 2021 by Cheyenne S.
Mariana did a fantastic job on my gel manicure! She doesn't do your typical manicure. She does a different technique for cutting cuticles and removing gel. She was truly a perfectionist, so took a bit longer than a typical manicure might take, but I was totally fine with that!! I appreciated her attention to detail and how perfect my nails look! She was very friendly and I loved the experience! Love the end product! I would come back!
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September 2021 by Di A.
Very irresponsible staff. They tell you to come at a specific time, and once you get there, they take care of a walk In broken nail... the receptionist came up and told me they got a broken nail that they have to take care of ... I waited for 45 mins and got out. After I got out, the receptionist came out asking me to go back in. which, of course, I rejected. It was my first experience in this place and will be my last. Don't go there. Terrible customer service...
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September 2021 by Ahmad D.
Ok so I barely ever write reviews but this was SO SHADY - I had to. I called in advance to ask for the pricing of a mani/pedi and she clearly said $40 for a regular mani/pedi and $50 for a gel mani/pedi. I made an appointment for a regular mani/pedi and headed over thinking it was $40 as she CLEARLY stated on the phone. When it was time to pay - she said it was $80 and when I told her that was not the price discussed over the phone she laughed and said it must've been a misunderstanding. Reading the reviews on here - it's clear this is not a one time incident but rather an occurrence. They must do this on purpose - STAY AWAY!!!
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August 2021 by Arpi T.
If I could give 0 stars I would. I was very excited to try this place after I saw one of famous Armenian influencers posting about them. I asked for gel manicure and regular pedicure. They told me it's $90 which is higher than most places. I thought I will get a great service since they are overcharging! Starting with the manicure she was doing it dry, didn't soak my hands in water or used cuticle oil. I told her please don't go deep on my cuticles and she did not listen to me, poking and making them bleed. No massage after manicure either. After an hour of doing my manicure it was time for pedicure. She just soaked my feet in the water and that's it. Did not exfoliate or message. After applying nail polish she didn't wait a second to let it dry and while she was putting my flip flops she messed up all my toes and did a sloppy job to cover it again. After 2 hours of pedicure I noticed that the polish is coming off of my toe. Will never go back to this place.
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August 2021 by Amanda T.
Really sad to write this review but here it goes. I really really wanted to love this place, it's 4 blocks away from my house (which is super convenient since I have a newborn) and they do Russian manicure. I called to make an appointment for 4 days until they answered the phone. When I called I asked if they have anyone that does rubber base gel available in the next few days. The owner said for me to come Saturday because the girl whose very good at rubber base is available then, great no problem (I actually really appreciated the honesty). I came on Saturday, asked for a rubber base manicure with an ombré French design. The girl clearly didn't know how to do rubber base because as soon as she put on the first layer, the polish melted away. She also didn't know how to do the design. Some other girl, Anna, came to fix the base and do the design. Well Anna also had NO idea how to do ombré French either and the manicure looked awful. If there wasn't anyone who could do it, I would have chosen a different color and called it a day. I was already there for over 2 hours and had to go home to my baby so I didn't have time for her to fix it. They didn't charge me (which was really nice, hence the extra star) and told me to come back to fix my nails. I came back, once again I was put with Anna (not sure why because she clearly messed up the first time) and asked her to just do a regular color no designs but it came out totally messy and uneven... clearly she doesn't value attention to detail. Anyways, I unfortunately will not be coming back...
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July 2021 by Ashley M.
I've been coming to Oh La La for over 7 years and I'm so grateful to have found this neighborhood salon. The owners are always so friendly and accommodating, the salon is clean and they have a great selection of colors. They treat their customers like family and I'm so happy to support a local woman-owned businesses.