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May 2025 by jose guerrero
I was denied the purchase of a hamster because they wanted me to buy one of their cages. The Animal Welfare Act requires a minimum of 101 sq in per hamster and my cage met the minimum legal requirement but because I did not want to buy a cage there they said it was not big enough. Last week the hairless guinea pig was in a cage the same size and it was ok for them to house it there but god forbid a customer do the same and not spend more at the store. If the store really wants to lookout for the welfare of the animals then the policy for the minimum living essentials to purchase a pet should be posted next to the pet enclosure otherwise the door is open for potential discrimination based on the employee's judgement and bias. And if the store owner wants to comment and address this please make sure you address all of the above and not just cherry pick what can be addressed in a positive way. Great impression on my 5 year old child to send him crying out the door.
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May 2025 by Fred Lopez
This store is not well maintained. I believe it comes from bad management. I asked to speak to the manager and they said I had to wait for a bit. I waited an hour and still no one attended to me. I saw him walk out of the office a couple of times and he never acknowledged me. Horrible customer service. I will never shop there again.
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May 2025 by Dalia Rios
This store in Mission looks old, dirty and unorganize. We were never greeted or offered assistance. A lot of items out of stock. This would never happen at Petsmart.
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May 2025 by Danny 956
Very friendly and helpfull staff !!
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May 2025 by Raul Ramirez
Bought dog clothes
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May 2025 by Catherine Lee
Friendly staff and good variety of dog food and toys
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May 2025 by randy rodriguez
Extremely helpful for looking into where the product is at. Also helpful in guiding me about making pet appointments!
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May 2025 by rgv23lin
I love taking my fur baby here. But I wish you could set up appointments for nail trims. That’s a walk in service but most times they will not take you because they are too busy or are short handed.
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May 2025 by Angela Patino
Amazing store! The customer service is outstanding—always friendly, helpful, and knowledgeable. I love the wide variety of products they offer, and the prices are very reasonable. I find everything I need for my cat and my guinea pigs here, from food to accessories. 100% recommended for anyone looking for quality, great service, and a one-stop shop for their pets.
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April 2025 by fermin cruz
Arabela was super helpful with us. We came to this store looking for fish and plants for our aquarium and she helped us out beyond what we expected. She was very patient and detailed, and didn’t mind taking the time to help us look for the specific fish and plants we wanted. If you ever need help with fish, I recommend Arabela!
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April 2025 by Lucy “Lulu” V.-R.
We have a membership that gives us discounts on just about everything that we use for our pet. There's a lot of perks to the membership that I think are very worthwhile. The staff has always been friendly and so helpful :)
For example, we get a discount on grooming and vaccinations. We also get a discount on all his food every single time. Every month, we get $15 back and you can use that either all on one go or as you go, though these 'points' do expire but we've never not used them since we buy our dog's food there. Every 10th bag is free and the app keeps track of it. Also every 8(?) grooming appt, though I haven't really used that one since I bathe and brush my boy myself. On of our runs, we were supposed to pay 40 some dollars, but, with all the discounts, we only paid like 20 some bucks.
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April 2025 by Susanna Garza
Dog clinic coming saturday..I called and was not able to get any info regarding cost ...sorry
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March 2025 by Abundio Bernal
Pet friendly and great customer service!!!
Highly recommended !!!
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March 2025 by andres benitez
Great store, but there seems to be a long line to pay every time I go.
Update: Last few visits, the line has improved a lot.
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March 2025 by carolyn pfiffner
Very helpful
