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November 2023 by David Garza
I never leave reviews but this last experience that I had was by far the worst. Perhaps there should be a zero ⭐ because most not all of there staffing are there just to stand around and keep their hands in pockets when you ask if they could speed up, management Osvaldo and Guadalupe just let their customer know that what you are experiencing is your opinion and they are working. Mind me asking for help and these two managers keep their hands still in their pockets and not do nothing what so ever any thing to speed it up.. I will look forward for change of customer service for next time .
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November 2023 by Susan LaBore
Albert waited on me & was so pleasant & helpful. He made it a great experience.
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October 2023 by Tim Taylor
Don't bother with their cable. They just lost (because Spectrum-Charter is too cheap) Freeform & Nat Geo Wild, FXM plus 5 other Disney brands. They weren't good to begin, frankly. Now, they just suck.
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September 2023 by Litigation Saenz Law Firm
horrible customer service….had a reservation and system down so no reservations anymore…. staff members are useless too.. no help whatsoever
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August 2023 by Jr. Jr.
Hours waiting with employees going to the back for long periods of time without any explanation, worst customer service
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August 2023 by Joe Smith
I live in Corpus Christi. This is August 1 2023. Why is the FOX NEWS CHANNEL the only channel with video problems? No other channel is having this problem! Two days now Fox has been receiving horizontal lines disturbing the picture. I recommend the Dish network and I will be moving to them.
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July 2023 by Margarita Lopez
The person that helped us Juan was awesome. He was very patient and answered all of our questions.
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June 2023 by Mercedes Rodriguez
Carlos was down to earth professional who didn't beat around the bush. He explained to me the prices and the upgrades, what I could get with all the offers and specials they have. He was well informative and easy to speak to. Was able to give me peace of mind on what the phone service I will be getting. I have been with the company I have since 2016 saw three different mergers and now because of Carlos good employee, well confident and understandings abilities of what I was needing and wanting in an affordable bundle package, I will have spectrum also as my mobile provider. Thank you for your great customer representative employees. Thank you again Carlos
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June 2023 by Albert Arriaga
Horrible same very slow service. Not even their sign in tablet works correctly, you have to press it multiple times for it to work.For them advertising high-speed and technology, their service is very slow and their equipment there doesn't even work properly. Waited for over 30 minutes just to return equipment.I would avoid going there unless it's absolutely necessary.
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June 2023 by Esmeralda Butanda
Excellent customer service experience. The employee opened the door for me. He Greeted me and attended me right away. In less than 15 minutes I was out the door...
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June 2023 by Ezequiel Trevino
Great they helped me resolve my payment issue will be back again
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May 2023 by Santiago Perez jr
Pathetic company. They don't have store numbers listed. Power is out at multiple places. Their billing system is messed up so I Always have to go in to make my payments. I've had to travel to 4 stores from Weslaco to McAllen to find out they are closed. Having a phone number for each store is needed. Now I'm told to go to Harlingen. Sure thing. Waste $25 I. Gas to pay a bill in another city because y'alls system doesn't allow me to pay over the phone or on the site.
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April 2023 by Vir Singh
One year with the highest tier of service, every day slowdowns to one one hundredth of the speed advertised, constant unplugging and re plugging in modem and going on the app to reset service reset service reset service, finally the second tech coming in said "we're giving gig users an improved router these days let's see how it goes, i also adjusted some settings". No further issues. For one year my small business suffered. ???
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April 2023 by Jackie Grimaldo
Store is packed and the employees are just standing around conversating. What a waste of time to the client.
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March 2023 by Eddie Escobedo
The Mission store has friendly hard working people. Not like the one in San Juan they are slower then ? can't say bad words? and one fat short guy was super rude . No people skills need to be retained. But very happy with the mission store.
