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December 2023 by Gloria M.
Do not purchase a vehicle from Spikes. Lack of communication, they give you the runaround. And if they say you get free car washes anytime you want to close the deal, RUN!! The car wash is always broken down. In the 1 1/2 years we've had our truck we have maybe been able to wash truck 5x. All the other times were wasted trips, wasted gas and time. Bunch of jokers work there.
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November 2023 by Mia C.
Very disappointed in the service department! I have been a loyal costumer for over 10 years and constantly buy new vehicles. I went in for my first oil change in my brand new Ford F-150 5.0 2023 they told me it would take 1-2hr, which seemed reasonable since I got there at 9am. I was there for 3 hours and was up next. They then decided to allow appointments in before me. I was here for over 4 hours just for a simple oil. They lack customer service and communication skills. DO NOT COME HERE.
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November 2023 by Mark Parvin
Excellent customer service. Mr. Daniel, my rep was great to work with, I enjoyed working with him to help service my vehicle. His enthusiasm and customer service skills were exceptional. Thank you very much.
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November 2023 by Orlando Gamboa
Traveled from Mercedes to Mission for an “Upside Down event” apparently and I didn’t get helped. Manager left before my appointment! No upside down help at all & waste of time and effort! If it saves you effort or a trip: This place is FALSE ADVERTISING, UNPROFESSIONAL, NOT TRUST WORTHY!
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November 2023 by Frances Flores
Recently I had tires installed on my Honda Pilot and I was very impressed with the service and the staff members especially a lady named Judy that I decided to inquire about oil change costs for my Ford trucks. I have since gone in and had the oil changed to my Ford F-350. Again excellent services and very friendly and helpful staff.
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November 2023 by Valeria W.
Do not buy any vehicles from Spikes Ford, They lack on communication skills, they scam their own customer and treat everyone with no respect. I was recently fired for no reason and I got discriminated, sexually harassed by managers at work. I refuse to ever purchase a vehicle here.
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October 2023 by Jorge Gutierrez (Retro Master)
If there was a lower rating I would leave it, they've have my car for over a week and no one has even seen the car yet to tell me what's wrong. Everything I call for updates my advisor Elizabeth is"with a customer but she will call me right back" and the call never comes. They used to be very good but now they're horrible. I've let them know what's going on and no one offers a solution beyond they'll call me back which never happens!
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September 2023 by Craig K Lewis
My experience was excellent. Ago Gonzalez was as advertised (highly recommended by son Jordan Lewis) and Noe De Leon your Finance Manager were both very professional and very down to earth folks that represent your dealership extremely well.
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September 2023 by Ryan Hayungs
Thank you Ever Torres for helping me order and receive my 2023 Ford F250 King Ranch. You are a tremendous asset to Spikes Ford. Thank you for keeping me updated throughout the process. I appreciate everything and most importantly I appreciate your friendship and honesty. Always wishing you the best! RyanAnd thank you to Eric in accessories! He is awesome and did a great job getting my truck finished up! Thanks Eric! Ryan
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September 2023 by Anna Trevino
Thank You Mike Ramirez, for making my Buying my 2023 a Fast and Smooth Transaction.We came in, signed the papers and Drove home in less than 1 hour. You knew the exact Ckor, Style, and Payments we could work with.Cesar at Finance Thank You, you both truly are Amazing, my husband was very Comfortable and We loved the Sevice.Thank You for giving us the Best Care.Blessings John and Anna Trevino
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September 2023 by Crissy Morales
Highly recommend our salesman Fernando!! He is very friendly and professional and made our buying experience easy and convenient. Fernando made sure we were completely satisfied with the vehicle and price!! Great dealership, great salesman!!!
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September 2023 by Alejandra L.
Very disappointed on the service. There was no misunderstanding in the communication and they kept saying there was. There is no updates on the vehicles process and it's very upsetting that they don't care to communicate to the owner.
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September 2023 by David Soliz
I have purchased my last few vehicles from Spikes. Service has always been great and the sales department used to be great, but I’m not sure what has changed.My recent visit to Spikes left me with disappointment. After speaking on the phone, I was assured of a program/sale and to come in. I was given false information as the online team and sales team were NOT on the same page.Still, I test drove a vehicle and was given numbers with some serious market adjustment and was presented finance options that would have led to way more than double the cost of the original MSRP. I am certainly not a fan of shady and deceptive sales tactics.So, after a decade of loyalty, we have decided to buy elsewhere and I’d encourage you to shop around before committing to anything at this location.
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September 2023 by Marcos Salazar
I had a great experience here. After waiting for so long and being patient to find something our family likes to drive, we were finally able to get our 2023 vehicle. My family and I are so proud to be apart of the Spikes Ford family in Mission.
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August 2023 by Esteban Loredo
I was very disappointed and dissatisfied with my experience at this location today August 19th 2023. I drove all the way from Corpus for an event that was promised and guaranteed through their advertising agency. I took my day off to go to this location more than 3 hours away from where I live. They did not honor anything on the event page, so I will not be recommending this place to anyone for any reason. Their solution to my trouble was a $250 gift card from the advertising company that apparently misinformed me. So instead of helping me out they let me walk out the door. I will never do business with this company and I recommend that nobody else does business with them either.