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November 2023 by i guerra
Fast service and friendly staff
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October 2023 by Luis Arriaga
30-40 minutes ??
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December 2022 by Alfredo Halun
(Translated by Google) Fast and excellent service(Original)Rápido y excelente servicio
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June 2022 by Lucy Garcia
I originally opened my business account in the Weslaco branch, immaculate service at that branch.Drive-through, female clerk 505, 05/14/2022 at 10:40 am. I arrived to deposit a check with a deposit slip. I asked for a withdrawal slip, this female clerk rolled her eyes. Every time I have an encounter with THIS female clerk, she always has a negative attitude. As she rolled her eyes at me, my daughter noticed as well, I did not say anything. I looked at her and smiled. She noticed I smiled and she pressed the button and asked “what”. I replied, “I’m just waiting on the withdrawal slip”. I tried to be patient for a while since it’s not everyday I need to go to the bank. I decided I want to close my account.I asked about closing my account, no hesitation was told I could do so on Tuesday since I had just cashed a check. They do not value their clients. I’ve spoken to the male manager a couple times for transactions and has also displayed bad attitude and condescending tone. It’s no wonder this branch has a 3.8 stars review rate. It’s unfortunate to have to encounter such sad and miserable employees at this location.
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June 2022 by Garcia Garcia
I originally opened my business account in the Weslaco branch, immaculate service at that branch.Drive-through, female clerk 505, 05/14/2022 at 10:40 am. I arrived to deposit a check with a deposit slip. I asked for a withdrawal slip, this female clerk rolled her eyes. Every time I have an encounter with THIS female clerk, she always has a negative attitude. As she rolled her eyes at me, my daughter noticed as well, I did not say anything. I looked at her and smiled. She noticed I smiled and she pressed the button and asked “what”. I replied, “I’m just waiting on the withdrawal slip”. I tried to be patient for a while since it’s not everyday I need to go to the bank. I decided I want to close my account.I asked about closing my account, no hesitation was told I could do so on Tuesday since I had just cashed a check. They do not value their clients. I’ve spoken to the male manager a couple times for transactions and has also displayed bad attitude and condescending tone. It’s no wonder this branch has a 3.8 stars review rate. It’s unfortunate to have to encounter such sad and miserable employees at this location.
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April 2021 by S Z
There's always Room for improvement Especially when it comes to communication and customer relations. I am pleased with the appearance and location of the Bank. Thankful I am at least able to be an Account Holder for such a Prestigious Bank. I hope this Information and feedback helps.
