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May 2025 by Philip Brooks
Very Poor Experience – Repeated Inventory Failures
As a 100% disabled veteran who relies on delivery for convenience and necessity, I’ve given my local Walmart more than enough chances. Unfortunately, this most recent experience makes it clear that something is seriously broken in their inventory and fulfillment process.
For the fifth time, an item that I specifically ordered and that was listed as “available” was not fulfilled. In this order alone, 4 of 27 items were missing, despite showing as in stock when I placed the order. Often, the main reason I even place an order is for one or two key items that end up unavailable, but by the time I find out, it’s too late to cancel.
This isn’t a one-off. It’s a pattern of poor execution. Either the inventory count is inaccurate, the location data is wrong, or the in-store picker simply doesn’t look hard enough. Regardless of the root cause, the result is the same: a frustrating and unreliable experience for the customer.
To put it in perspective, this order reflects an 85.19% order availability rate, which equates to a Sigma level of 2.3, well below what’s acceptable for a company of Walmart’s scale. This would never be tolerated in a Six Sigma environment or by a company that claims to lead in retail logistics.
Walmart, you can do better. Disabled customers and loyal shoppers alike deserve better.
For Walmart or Any Big Box Retailer:
A minimum acceptable Sigma level would be 4.0 (≈99.38% accuracy), but ideally, 5.0+ should be the goal for inventory accuracy and fulfillment, especially when managing online orders for essential goods.
Walmart achieving only 2.3 Sigma (85.19%) suggests a very high error rate and places them far below expectations for a supply chain leader.
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May 2025 by Steven Cedillo
Appreciate the support for Memorial Day . Great curbside service
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May 2025 by Rudy Rodriguez
Honestly if there was an option to give zero stars I would. I needed help in electronics, something as simple as asking for a price. I had to wait for over 30 minutes for someone to show up. I pressed the little red button - but that didn't help. I called the store itself from my cell phone and asked to speak to a manager - and was placed on hold for over 16 minutes. No one ever answered. I'm very unhappy because I'm also disabled and have difficulty standing for long periods of time. At this point I'm contemplating placing a complaint with both corporate and the ADA to see if anything can be changed regarding this issue because this isn't the first time this happens.
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May 2025 by Ultraviolet Rooster
Waited too long in electronics. They need to hire more peeps
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May 2025 by Henry Garcia
It's absurd to not open self checkout.
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May 2025 by Pilo Avila
Moneygram/Rio useless
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May 2025 by Alberto
Horrendous customer service.
Waited 45 minutes at electronics to just pick up an item behind case. In that time, pressed the call service button, no response. Asked passing employees for assistance, told me they will call someone. Even called different departments via phone, either no response or hanged up.
Honestly, go to another Walmart that has no glass case - so literally any other Walmart.
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May 2025 by Hal guzinsky
Wish they'd bring back the checkouts with actual people.. we miss that
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May 2025 by Mage Cuellar
I like to do my shopping as early as possible. Walmart plus is always a place to find a variety of things. The store is clean and the employees are always helpful.
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May 2025 by Jared p
My indecisive mother couldn’t decide which glasses she wanted and the lady was nice about letting her change them at the last second although seemed stressed but thank you glasses lady God bless
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May 2025 by Jorge Romero
Sufficient stock of differents and basics products, good prices, clean restrooms,kind employees
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May 2025 by Catherine Lee
Good location
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May 2025 by Rosa
Needed help in the electronics section for a charger block with my cousin, Until we found an employee in the clothes kid section her name was Maria she had a ponytail and it was dyed white.We asked her if she can help us but she immediately discriminated my eyebrows and was just being so rude,I never once had a rude experience like this.
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April 2025 by Angela Gtz
I called the stores operator and they picked up and hung it up. Disgusting behavior.
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April 2025 by Areli Bustos
Hate long lines, minimal cashiers. Hate the self Checkout & staff gets upset when you ask for help. Staff on floor are useless. They either don't belong in that dept., don't know & just leave it at that and/or don't know English. I struggle with naming particular items and they just say they don't understand and walk away.
