Astound Broadband Powered by enTouch provides internet and security services, connecting the community with a focus on customer support. Multiple reviews highlight exceptionally positive experiences with a specific technician, describing the service as professional, friendly, knowledgeable, and expert. This technician is consistently noted for being on time, going above and beyond, resolving issues quickly, and providing helpful advice, resulting in what customers call an excellent visit and 5-star service. However, experiences with customer service can vary sharply. One long-term customer reported a very difficult and frustrating interaction with a phone representative who was unhelpful and refused to update a payment method, described as obnoxious and lazy. This was contrasted with another customer service agent who was exceptional and readily resolved the issue. The company is noted for having passionate local teams and 24x7 local customer support, aiming for a customer-centric vision, though individual experiences with support staff may differ significantly.
