-
May 2025 by Elizabeth David
Valencia the AT&T representative at the 9029 Hwy 6 AT&T store, delivered an exceptional level of customer service that I have never encountered before. While I have had considerable experience with customer service support, she truly took it to new heights. Her professionalism and dedication made a remarkable difference in resolving my issue, leaving me thoroughly impressed.
-
May 2025 by melisa Kratz
Paid everything off my bill went up by 70.. and it charged my cycle. So the double diped money. 18 days apart over you.
-
May 2025 by Antonio Dean
Julissa and Ashley are great and make sure you get everything you want and need as a consumer. I highly recommend them.
-
April 2025 by BriBriMichelle Washington
Emely was extremely kind and patient with me when I entered. I loved her energy and how she was extremely transparent with any questions I had. If you see her in there, I promise she will take great care of you!
-
April 2025 by Sami Hasan
Julissa, Ashley, Antony helped me very professionally with my phones and went through extra mile to assist.
-
April 2025 by Amr Gado
Horrible customer service! From the moment I entered the associate's vibes was giving 'leave me alone, I don't want to talk with people today!'
-
April 2025 by Donna Mock
Muzzamil was very helpful and did really well with answering all my questions as well and we got everything resolved.
-
April 2025 by kemmy okolo
Muzzamil was very kind and easy to work with when I upgraded my phone.
-
April 2025 by Arianna Ibarra
Horrible. They sent a customer to file his claim at our CELL PHONE REPAIR STORE, instead of helping him file his claim in the store. For the insurance that he pays for. Through AT&T. Thankfully someone at our store had AT&T in the past so he knew how to help him file a claim.
But I’m sure if he wanted to buy a new phone, they would’ve took their time to help him out. Right.
-
April 2025 by Delphine Uwimbabazi
Thank you, Ashley! Your customer service was exceptional, and I truly appreciate your kindness and professionalism. Keep up the great work!
-
April 2025 by Manny Flores Cuellar
AT&T Store Suite 500 Rivetstone has the best manager Erica, Pedro awesome employee, this store has an all-around great, outstanding, very professional employees I give dislocation AT&T store at Riverstone five stars!
-
March 2025 by Mayta Deadrick
The Survey does not allow for corrections
-
March 2025 by Rayford Branch
I went to find out information regarding the change in my bill on sunday 3/23 between11 and 11:30. I was the only customer an attendee sitting on the right side of the store said how can i help. After telling him i had questions regarding the change to my billing. He immediately change the subject saying your the guy that wouldnt give me change. I work two stores down at Five guys. It is our policy to not provide change without a purchase. More importantly i came to att for a service, but instead i was met with an unprofessional employee by the name of Anthony( black hair looks hispanic but who knows). Instead of asking for my account information he continued to bring up this event as if its we are a bank and its our responsibility to provide him with change. I was highly disgusted with his customer service. Although there were two other staff members neither stepped in to assist. Nor did they want to provide any information on how to file a complaint. I made a wasted trip to att just to be refused service and insulted. Anthony stated multiple times its not his problem and his bill is paid. Not his fault i cant afford my bill. Which made no sense because my bill is up to date and he never typed in my information. I would hope this is not who you want representing your company but if so quality of service has really gone downhill. Ive been a customer with att for over 15 years but it seems i may need to find a company who knows how to treat there customers. I would like to be contacted but with the service i doubt it will happen. So just leaving this here for future customers to know to avoid Anthony at all cost if he still works there.
-
March 2025 by Brad Krahel
Abdullah helped me out quickly and efficiently when I went into this store to trade-in my devices after recently switching to ATT.
After a 1/5 experience down the road and their customer service team being a nightmare to deal with on the phone this was a very welcome experience.
Thanks again to Abdullah and his care, efficiency, and knowledge taking the tradein for 2 lines in just mere minutes.
-
February 2025 by Donald Hall
Assad is the best thank you brother.
