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March 2024 by masazuses1
Great customer service, Staff is very nice and friendly will recommend
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March 2024 by Caesar Talley
Awesome experience!Great customer service!Trina was excellent and made the process easy! I definitely recommend this location!
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February 2024 by T W
The Kelley's were simply phenomenal! They were ever accommodating, precise and professional. They have a warmth and a depth to their customer service that is unmatched!. Any questions or concerns were addressed expeditiously and the car it self was top notch. They also made extending the rental, effortless. I would highly recommend their branch/location for any and all of your car rental needs. They deserve far more blandishments beyond the threshold of the capacity on this review. I will always and only rent with the Kelley's for any of my travel accommodations involving a car. Period.
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February 2024 by JB GEORGE
This is the worst Avis rental place in sw Houston they made me wait for 2 hours on Sunday even if I’m a preferred member plus and they were the first African American people racist towards me this is so unacceptable when I dropped off car keys today racist lady wants to wait for an hour because people waiting in line . Never go back to this place again. By the way they don’t even clean the cars properly worst customer service ever experienced please don’t go there
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February 2024 by Mercedes Willoughby
Each and every time I rent a car from Avis a budget it's a great company
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February 2024 by Erin Welch
I have rented from here multiple times and my experience has always been great. It's so convenient when needing to rent locally. I had the pleasure of renting from Xavier this past Sunday and he was a delight! A+++ in his customer service, juggling multiple guests just before closing time.
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February 2024 by karima ali
So staff very polite.kind professional and friendly too . Quick service.
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January 2024 by Rai Crockem
Excellent service. The staff is always very friendly, professional...and show amazing patience! Even during busy periods, you're always immediately acknowledged and updated on the status of your rental.
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December 2023 by Don Zell
I was treated with such respect and shown great patience in spite of the issues I ran into. That young lady was so awesome the way she delt with the rush of customers that day. Thank you so much. You know whom you are.
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December 2023 by Shirley P
For a great rental experience visit the Highway 6, Missouri City Avis office. The team there (Ms Trina & Mr. Victor) is the best. They are personable and work to ensure that customers have a great rental experience. The weekly rental price was lower than neighboring competitors. I will use them for all my future rentals and highly recommend.
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October 2023 by Barry Myones
personalized service (they know me by name when I walk into the rental office), very accommodating to my needs for car type, cars are very clean
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October 2023 by maria rodriguez
We were looking for a vehicle with a moonroof but the rental company didn't have one. Mrs Trina went beyond and called around to find 1 for us. She had it delivered to her location and we we're in and out quickly. Highly recommend this location.
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September 2023 by Dara Kianna Williams
Someone broke my sunroof!That’s how I landed at this Budget/Avis location. When I arrived I was greeted with understanding and kindness, both of which I was in deep need of.Trina made sure all of my needs were met and when I needed to extend the rental, she worked with my insurance company to make sure each extension was a breeze.Thanks Trina and team for making my life simpler.Regards,Dara
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September 2023 by LaTonya Clark
Horrible in customer service! The “STATED OWNER” needs a business class in customer service! Unprofessional and would never get my business if she is the “STATED OWNER”. I went right to Sugarland and was in and out in 8 minutes no issues. Sugarland location also told me that I was the second person to complain on the Missouri City location.
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July 2023 by Christine Kiser
Barbee is a pro in the customer service dept. She was friendly and very courteous. She made sure that everyone was taken care of in a very timely manner, and we all left very satisfied. Returning the car was a breeze. I will always rent vehicles from this Avis. I have already referred them to many of my friends.