-
January 2024 by Dominique Allen
Staff is not informative at all. Staff is not helpful. Everything is “that’s normal” my puppy has TWO ear infections and just left Banfield yesterday for check up. I took him to get looked at by a caring facility because he was just not himself. Will not be going back. Don’t take your babies here! Even the grooming department sucks. Go to petco in sienna they just opened with informative people and friendly faces. This place literally just wants your money. And it’s not easy getting out of your “plan” with them so don’t even sign up! I pay a lot just to turn around and pay another company because this place just wants money.
-
January 2024 by Justine Adan
If we could leave 0 star that would be our rating. Our dog has been a patient here for a very long time and he has been obese and have been having ear and skin infections from “allergies”. They recommended us food that would help him (purina pro plan) and we got that food for our dog. It took them 6.5 years to even recommend us food that was better for our dog. They just kept seeing our dog without telling us what we can do at home with his diet and they would keep seeing him charging us money because he would always be sick. So our mom decided to start making home cooked meals for our dog to help him lose weight and he has been happier, more energetic, no more skin infections, shinier fur, and most importantly lost 15 lbs and is almost at a good healthy weight for a boxer. As for his ear infection, we’ve been doing everything they instructed to treat it, doing the treatments they recommended because we don’t mind paying for his treatments AS LONG AS THEY ACTUALLY WORK. They never told us if there was anything in specific that has been causing these infections so we can change it or prevent it and provide a healthy environment for our dog to keep him from suffering. But they don’t tell us anything and just keep charging us for these treatments that never worked. They never cared about our dog and just want our money. They even had the audacity to tell my mom that we haven’t been paying attention to our dog even though my mom spend a lot of her time cooking for our dog to make him healthier. Please avoid this place if you love your pet. They just want your money.
-
January 2024 by Melek Mou
They are good, but I would recommend looking for others before choosing this one because they are in the expensive side if you have more than one pet.
-
December 2023 by Nicole Nicole
Gina and the staff always take good care of my dogs. Thank you!
-
September 2023 by Ashley Aaron
If I could give 0 stars I would. They had me drop off my cat at 8:30am at 12 they had not even looked at my cat yet she’s just sitting in the back for about 3 hours. What is the point of saying you have a opening to just not see the pet for hours
-
August 2023 by Laura Torres
My poor baby had a seizure literally minutes after receiving his vaccines. He was still in the back with them when it happened. They made absolutely no attempt to keep him under observation for at least a while longer. He ended up having two more seizures and we had to take him to Sugar Land Veterinary Specialists ER. Ended up spending $2,400.Banfield might be ok for very routine stuff. Nothing else. Also, the wellness plans are so expensive now and I still end up paying hundreds of dollars each time.
-
July 2023 by Kristi T.
I'm here right now just to have my dogs nails clip this nurse was bringing my dog to me... DROPS HER and has her dangling by a leash smashed into the seating bench then had the audacity to tell me not to take their trash leash off my dog when she is clearly trying to get in her dog bag!!! THEN IS LIKE TRYING TO ACT LIKE MY DOG JUMPED FROM HER HANDS OK SO LET HER GO NOT DANGLING HER BY HER LEASH AND HIND LEGS ... ummm I will never bring my dogs to this location it is honestly traumatic for the dog and the owners...THEN I HAVE A SENIOR DOG WITH A BITING PROBLEM. I state they usually bring a mussel to let me assist and she was legit acting like she can do it her self ... by all means maybe she will bite you for good karma.. she finally brings the mussel for me to put on my dog and is like rude about it you can clearly feel it in her peasant energy.. I hope no one brings their babies to these monsters ... honestly disgusting dogs deserve better.
-
July 2023 by Denise M.
Stay away from Banfield, they continue to bill you even when you END their services! I canceled and they restarted my plan with no authorization from me! They are continuing to bill me. Having to fight them about this. STAY AWAY! THEY ARE CHEATERS!
-
July 2023 by Jennifer Goodman
Professional, Courteous, Friendly Staff, Finished with Buddy in no time. He left there smelling good and looking good, smiling and happy
-
June 2023 by Stephanie D.
Do they even like dogs here?I come in with my dog on a leash and in a harness and when they take her from me they keep grabbing her by the back of her neck instead of taking her leash. This is the second time the girl up front did this and then yes my dog gets aggressive and they want to sedate her. Everyone knows that you don't grab the dog in the back of her neck. Take the leash. I think it's time for a new vet because I have told them twice not to handle my dog this way and they keep doing it.
-
January 2023 by Charles Hearne
The staff is always on point with the care they provide. My two dogs look forward to coming and receiving their treatment since they were babies.
-
November 2022 by Rhonda Prince-Jones
Wonderful experience and a great pet health care team. Gina, the office manager, is professional, kind and has a great personality. Dr. González answered all of my questions in a kind and professional manner. You can tell that the health of the pets in her care is her number one priority. Yessenia gentle and caring. My pup was calm and happy in her arms. Desiree is profesional and caring. I know that I am forgetting someone. I will find out and let her know that I truly appreciate her kindness.The team called me and kept me informed.They explained all the procedures and how to take care of my pup when she got home.I will continue to take my pup to Banfield Missouri City Pet Hospital.
-
September 2022 by Aleesha Eddington
The vet team is great! They took my pet in for a last minute comprehensive exam. The visit was quick and effortless! Curbside pick up and drop off is wonderful! We will be back!
-
July 2022 by Tony Sutter
I love how gentle and caring all of the vets and technicians are with with furbabies. The vets are very knowledgeable and freely share information with pet parents to help them provide the best care possible.
-
May 2022 by Rhonda P.
The veterinarians and vet tech at Banfield Missouri City are caring, kind and professional. They were very loving toward my dog, Robin, and took the time to answer all of my questions. I received a printed summary of all procedures and vaccinations. I was given her rabies tag and they filled her preventative prescriptions. Dr. B, called me and explained all the care they had given Robin and gave me a referral to see an eye specialist. After we got home, Robin vomited. I called and left a message. They called me back within 5 minutes. They were able to ease my concerns. They even called back a 2nd time to advise me of treatment options I will continue to take my pup there for all of her health needs. Thank you Banfield!