-
March 2024 by Tracy T.
Experienced racism at this location. Discount Tire do better. Your worker wouldn't assist the black woman waiting in line but not surprisingly helped the white guy behind me. After I stood in line and he walked around like I wasn't there. Thanks to nice black guy that did assist me.
-
March 2024 by Michelle M.
I usually come to Discount Tire- it's free, right?. So, when I needed new tires I came here. Several months ago I got my routine balance & rotation. Shortly after I noticed a vibration at slow speeds. My brother recommended I get another rebalance because the adhesive weights can fall off. I thought the problem was better but seemed to get worse. I brought the car back to DT for a third time (after seeing a mechanic and ruling out other issues). The tires checked out as balanced. Kim, the manager, offered to replace all my tires. He got them in same day and next day they were put on. Warranties do pay off. No hassles and always professional staff who are friendly. Automated text updates are nice to keep you informed of the work progress
-
January 2024 by Ernestine H Adams
I have warranty on my tires with them. I never have a problem getting service.
-
January 2024 by Sherry Grandchampt
The manager is very nice and he took care of me right away.I will keep bringing my car to discount. Thank you again and God Bless you?
-
December 2023 by Carrie Law
I don't write a lot of reviews, but this place warrants one. An honest tire shop is hard to come by. I'm a magnet for nails in my tires (repeat customer) and most recently had one in my week old car (having also just replaced 4 tires on my other car days earlier). The crew could have gouged me for a new tire, but repaired it and kindly comped the service.
-
November 2023 by Quinn Gee
I always come when there low tire pressure on my tires, and they never disappoint me. Although you have to wait in line with other cars unless you get lucky with no line!
-
November 2023 by Aftab Khowaja
Jeremy and Jonathan have been super helpful in all of the previous services. Actually all the guys there are phenomenal. I would highly advise everyone to call ahead to see what the wait times are because sometimes they have no wait and can get you out under an hour!
-
November 2023 by Kathleen Pennington
I got a screw in my brand new (1 day old) Santa Fe - dealership would do nothing. I brought it here and they had me patched and out the door in 15 minutes no charge. Amazing customer service. They have a customer for life. Thank again especially Roushaud for all your help
-
October 2023 by Mathew Stephen
I took an appointment for tire rotation AND BALANCING at 11am. It was not till 12pm they touched my car. I paid the lifetime balancing fee for all tires. Yet all they did was 4 guys used a jack to lift my car and unscrew my tires and I think one or 2 tires got balanced. All this was done outside the shop not inside. I felt like all was done less than 10 minutes and all they did was put the tires back in the same spot. Ridiculous. I won’t return to this location.
-
October 2023 by selina jones
Very good was out within the time given. 10 people before me. Great customer service from Jonathan that put my tires on to the guy who greeted me in passing outside and eventually waiting on me to get my tires. He has great customer service skills, engaging in conversation while looking up tire information. Impressive. Great tires also
-
October 2023 by Bryan Le
Arrived at 8:04am on a Monday morning. Just a few mere minutes of wait time before a gentleman named Axel came to help me. He was very receptive to the issues I had despite not having bought tires from Discount Tires yet (the tires I had were the ones that came with my car).He visits my car, skillfully pulls all the necessary information about my car with little input from me (I only had to share my total mileage). I see him scanning my tires with his phone tool - figure he’s measuring the tread on them. I had a feeling they were in rough shape and he confirmed they’re at a good spot to be replaced.He shows me a catalog of recommended and suggested tires for my car. No frills or upselling. I agree on a set of tires and they commit to having it done within the hour. Walk over to Summer Moon for morning coffee while waiting - the hour isn’t even up yet and they’re done.I wasn’t about to do any tedious or painstaking research of what tires to get or try to get the best deal, so my visit was painless and efficient.
-
September 2023 by Ms Hmjw
This location is super slow to be on a busy high way (S.H 6). Wait time was 2 hours. It was suggested I make an appointment so I did and it still took 2 hours. The check in/desk team is slower than molasses and a turtle!!!
-
August 2023 by Tony Ramos
Unfortunately, there was not enough staff on the Saturday I decided to go. They only had two staff checking in people. There was approximately 18 people inside waiting and only three vehicles being worked on by 8+ technicians. But other than that everything else was excellent.
-
August 2023 by Sirliftsalot 123
My experience in summer 2023 has been that they typically don’t meet the one hour appointment window. They say it’s supposed to be ready in one hour but they don’t start working in the car until one hour. Which tells me the workers will rush the job to not go over the promised time too much. Not really a good system in my opinion.Update: just as I thought, it was rushed. Because as I pulled out, my tire pressures were not even. One was 32 three were 35. I had to pull back in to get them adjusted.
-
July 2023 by Julian Vivares
Fixed my flat tire for free and also gave me a tire rotation at no cost. Great customer service. I will def be coming back here.
