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April 2024 by Jashuna Ric'hard
they told me they opened back up my old account they lied they gave me a new account. I went back a few days later after finding out it wasn’t the old account. the branch manager lied and told me and took $20 and said she opened the account back up! GUESS WHAT? it’s still not open lol don’t go to them.
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April 2024 by Chinyere Totty
Anakaren and Amanda always have a smile and give me a great customer service and very patient with me
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August 2023 by bee bee Thomas
Been a customer for many years & the service has always been great in Mo City in Kroger as well as in Stafford WalMart. Kaneshia in the Kroger branch is extremely professional, fast, and efficient. She takes her job seriously and is truly management material! I despise the way they continuously switch the manager AND employees without reason or notice. It is most annoying. Saleem and Ms Anita in Stafford Walmart are also management material. They’ve been there forever while managers have come and gone I often wonder why not promote them. All three are more than capable! Instead, upper management just keep moving folks all over the area like musical chairs. Which is totally frustrating for the customers! Thank God for the few great ones we’ve got!!!!!Today in Kroger I had to wait long to be waited on. This branch doesn’t have a manager and it shows since they won’t promote Kaneshia!!!The hours online Are WRONG!
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April 2023 by Melissa Lindsey
Always helpful staff!
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November 2022 by Amynah Merchant
Very helpful and polite staff.?
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October 2022 by Michelle Dickerson
I received excellent customer service. A great overview of the products available. When time permits I'll gently be back to open an account!
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October 2022 by Tania Williams
I'm so happy I decided to stop by and ask some questions regarding opening a savings account. Melisha was very knowledgeable & helpful...I will be back soon to open our account!
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October 2022 by jarrett CLINE
This location has the best service I've seen. The ladys in this location makde me feel as if I'm family... I believe the young lady name was mel she was in training. However she gave me over the top service. Thank you Mel
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November 2018 by Stacy Robert
I came into this location at 12:15 pm there's only one customer in front of me. There's 2 staff one says she's in training and can only show me how to fill out the deposit slip. The other lady has yet to acknowledge me and the lady behind me has just walked away. The time is now 12:32 and I'm still waiting to be acknowledge or helped either would be great. Well I'm at the the booth now the lady name it's ANDREA.... WORST SERVICE EVER
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November 2018 by le le
This bank is never about the customer's. They will leave you standing around without saying a word. I don't care when you come in it's always wait and they be right on your face and don't say anything to. They really need to learn better customer's services.
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November 2017 by Ameena Joy
Awesomest people and service! They have helped me so much throughout the years and I have presented some big messes, er, challenges:) They are courteous, friendly, professional, efficient, and fun.Don't like big banks. Love my neighborhood bank!
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June 2017 by Maguett Mason
Best service they are so kind patience and will go out of their ways to satisfy you
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August 2015 by David Cohen
I left my ID in the bank on Friday and didn't even realize it till Sunday. One of the very kind and very accomodating bank employees brought it to me Monday at my nearby place of business, because I was unable to leave during banking hours. 5 stars for sure!