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December 2023 by RS
Breakfast was good- Gio was very polite and helpful in refilling coffee and making sure everything was orderly.
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December 2023 by Alyson Baker
They messed by the reservation, but had rooms available. Problem was we were covered by our friends, but we still got a billed. The front desk didnt know and the manager didnt fix it.All the other staff were friendly and knid.Rooms: Clean
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December 2023 by Nicole Dukes
They have bugs in the rooms. When I asked for compensation, as I had experienced bugs and bug bites on multiple days, the assistant general manager, Yesenia, didn't even respond to me. Would not recommend.
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November 2023 by Jeanne Schroll
We arranged for a room block to accommodate family and friends joining us for our daughter's wedding. We stayed on the property as well. From start to finish, every detail was carefully tended to. Customer service was top notch, employees were kind, rooms were sparkling clean and breakfast was delicious. Thank you, Ruby, for being a wonderful GM and an effective leader. We're grateful for you and your staff. ♥️
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November 2023 by Cathy S.
It's so dang loud! Kids running up and down the halls and doors slamming and people yelling all hours of the night. Literally screaming coming from the rooms. Doors slamming continuously. Don't stay here. We couldn't sleep for all the noise!
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October 2023 by Loretta Pelt
Stayed here for an evening and Gio was my front desk attendant. He was extremely professional, kind and even accommodated my request for a room on a higher level at the last minute! He set the tone for a great stay from the moment I walked in and that's exactly what I had! The King Suite had been thoroughly cleaned and was absolutely beautiful. To say my room was cozy would be an absolute understatement! Beyond that, I woke up to several delicious breakfast, tea and coffee options. This place just keeps getting better with every moment of your stay and the overall atmosphere of THIS location will make you want to extend your booking. I'll definitely be back and would rate 10 stars if I could!!
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October 2023 by Tameka JENKINS
The front desk agent was very nice Ruby was awesome the breakfast lady Tamika is that her name was very pleasant. Always have everything stocked and clean. She was very friendly. She talk to everybody and their families best hotel you can stay at all staff was great even housekeeping.Rooms: they was very niceNearby activities: they have a lot of things near to doSafety: this hotel is very safe i seen like 3 police in the park in lot one @ the hotel 1@ goodwill 1@ the store across the streetWalkability: they have a starbucks and a store across the street and a goodwill next door
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October 2023 by MARTIN MATHEW
One guy came and placed this tip jar by the coffee area during breakfast, I informed the front desk, after 1 hour this tips jar was still there, very uncommon to see this in any hotels.
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September 2023 by Britney Porter
Stayed one night, room 208 after some construction was being done on my home. Clean rooms, comfortable beds for the evening. Carpet cleaner than most and the room was exceptionally clean. Breakfast was typical grab and go but it tastes fine and is free. Access to everything is right there. Staff was nice and friendly. Would stay again for quick trips.
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August 2023 by Rebecaa Suaarez
So far the best hotel I have been to. Didn't worry much about getting stuff stolen from the car. The rooms were clean I was able to sleep. Not like the one by the gulf freeway. Will be coming here
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July 2023 by Gabrielle French
The property looks nice. There is free breakfast, staff is decent. My room was fairly clean but this is a very active property and you can tell it was cheaply put together. Someone in a previous review mentioned that there is a church service on Sundays, that is still a thing and it is fairly loud. There is a lot of noise and it is very easy to hear through between the floors, I could hear the music being played underneath me and I was on the top floor. I could hear various comings and going’s, one of the louder properties I’ve stay at.
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July 2023 by Russ
Stayed here in April and unfortunately left a box behind. Tried to get the box returned with no luck. Called again after having a Fed Ex label created, to be told that the box is mysteriously "no longer here", "may have been sent with someone", I find that very hard to believe considering there were some valuables in this box. A police report will be filed. Don't stay with dishonest people.
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June 2023 by M N
At this price point, better than (all?) others I have stayed at. Room was very clean - no unusual odor at all. Bed was nice and clean, and the pillows seemed high quality - not hard, lumpy or too thick like many hotels. A/C stayed cool all night, right where I set it (many hotels save themselves money by auto-adjusting temp, and you wake up sweating at 2 a.m.). Lobby coffee was medium to dark roast and very smooth. The day-bed in the room, with a bed pillow, was comfortable for extended reading. Quiet too - newer building. Only complaints - shower was not as warm as I prefer, even on the hottest setting. 5-minute walk to Spring Creek Barbeque for high quality food. Plan to return.
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June 2023 by Seni G
We stayed 4 nights and had no housekeeping come toRemove trashRestock towelsMake bad using existing linensReplenish amenities (like coffee)Spray odor neutralizer “to ensure the guest returns to a fresh-smelling space”I mentioned it when I saw the housekeeping person in the hallway and she was very rude and unconcerned. The following day same thing no one came so I went to the front desk and explained. Finally, I got towels and washcloths for the day and was told to leave trash outside of the room door.
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January 2023 by Ryan S.
This Holiday Inn Express is great! We were able to check in early, which was very beneficial since I was under the weather. The staff was very friendly. Big shout out to the lady working the breakfast area this morning! She did a terrific job of making sure we were taken care of and that the breakfast area was clean and tidy.
