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February 2024 by Mrs T
The kid that is working there alone today 2/11, was a complete jerk. He wasted a lot of or time. We spent a lot of money at Sherwin-Williams. We purchased 7- 1- gallons and 4-15 gallons. He wasn’t very accommodating. We drove all the way to the Med center to get serviced when we are just 5 minutes from the Missouri City Sherwin Williams. I need y’all to get it together. This was a big inconvenience especially since we have people helping us and they had to wait for us to get back with the correct paint color.
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January 2024 by Amita Patel
Cashier was willing and eager to help
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September 2023 by Kaushal Shah
Rude staff memeber named Mateo. The lack of professionalism at this store does not deserve the sherwin williams brand. Mateo did not communicate appropriately nor did the request made by us. Very poor service. I could have received better care at a big box retailer. Mateo needs to be retrained in customer service and communication. I typically shop at the bissonnet one and the customer service is vastly better. Very sad to see this service.
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August 2023 by Mayra Morales
Take way too long to help , lines get long, tried to pay cash and they said no because it was a big bill , person infront paid cash , very rude person on the register,
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July 2023 by Alejandro Portal
Helpful staff, awesome service, and very organized store.
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June 2023 by Stephen Paizis
Excellent service, make sure to ask for Abdul. He has an eye for colors.
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April 2023 by Jasmine Jenkins
Dishonest and unprofessional. I came into this location today because I purchased a gallon of paint that was too dark. I brought it back with a sample and the assistant manager agreed to provide a quart of paint that was lighter free of charge. I waited for him to mix the paint when I got ready to leave he did not honor his word and try to charge me right before I left. This was extremely unprofessional, and I’d never experienced anything like it... he stated while he was mixing the paint he made a call and decided to not honor that. Instead of letting me know this, he decided to waste my time and had me waiting there for no reason.
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March 2023 by Jim Hicks
Updating my recent experience at this store. People really make a difference. Terrible experience. Person behind counter not helpful. They did not have paint I needed in quart or gallon size. Wanted to use coupon to save 25% on their paint and even offered to pay in advance. His response…go to another store.
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February 2023 by Wendy B
Service is ok when they finally get to you. I placed an order online which I prefer to do to save time, but with this store it’s pointless. I got an email alert that my order was “ready” so I headed to the store. There’s no designated pickup place, all the workers do it all so I waited in line for awhile for someone to become available, while being looked dead in the eye a few times without a greeting lol. Whatever, maybe he was having a bad day. When he finally got to me my order was NOT ready as the email said. and he was going to give me white paint instead of agreeable grey like I ordered. I’m glad he asked first. But he still had to mix it. So online ordering doesn’t save time here at all. Just a heads up to those out there like me!
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October 2022 by Feifei C.
I had a shitty experience at the Sugar Land location, but the clerk here was super nice and helpful. I only needed a gallon of paint for touch ups, but the clerk was very on point in explaining the paint I'll be getting. She was also great in helping the customers in front of me by giving helpful advice and recommendations.
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September 2021 by Frances K.
i am so greatful for this store, had problems with contractors painting the walls in my home ,they kepy wanting to put another coat on ,the walls they where very shiny in alot of places , the sales rep..... andrea arriaga ...offered to come to my home and see what was wrong and she spoke in spanish to the crew and the contractor , found the problem was the paint had been sitting too long without being shook up , or stirred well she took 8 gals. back with her shook them all brought them back to my home ,the walls looked amazing , she was awesome thank you sherwin williams for having her on your team.thanks frances
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July 2021 by Sheila Barshes
This review is for one of staff named Chris which I unfortunately run into today at this store. If there was 0 star option i would give it that. This is the closest store to me and i paint a lot so i come to this store for all my paint needs. I came today to possibly get a color match off of my wallpaper which i have done before with this store a couple of times. When he saw my wallpaper he told me right away its not going to work and when i tried to explain that i have had it done by somebody there before a couple of times he told he has been working there for 6yrs and it never works. I asked if he could at least just try and he said it would be a waste of time which had me confused and pretty frustrated. I drove to lowes and a lady there match the wallpaper no problem. Pretty disappointed with this experience. I literally mostly buy my paints from there.
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June 2021 by Christopher Jones
Great store and staff. Very professional and knowledgeable. Very busy on the weekends. Try to go during the week if possible.
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May 2021 by Discipulos de Jesus Estudios Biblicos
Great store
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May 2021 by Randall Coley
The absolute worst experience I have ever had. I drove 50 miles, not exaggerating, to 3 Sherman William's stores. The first 2 had their reason why they couldn't help me. I just wanted to match 3 paints. I finally get to the 3rd store and Mac at the Grand Parkway store,(99 and kingsland) tells me he had the base paints but the formulas on the cans show that it was mixed at a different store so it may not match. 3 stores and fifty miles and it still may not match. Pitiful! Paint Mart in Pensacola Florida mixed paint for me for 25 years, no matter what brand or grade, and it always matched. They were a real paint store with real customer service.
