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“Really about a 3.5 with pros and cons. Overall good experience. I listened to the other reviews and bypassed the app making my reservation on the website. I also had heard stories of reservations being cancelled the day before due to equipment not being held, so I paid in full to be sure my reservation was prioritized. I picked it up using the website option before hours (has to be confirmed prior) and that was fairly easy, just a lot of steps to cover. The cons were there was a scrape on the truck not indicated on their photos, food debris all over the floor of the cab (chips, crackers, popcorn, etc) and drink bottletrash in the back - all of which I photographed & reported during the pick up steps. Lastly, the truck had 1/8 tank of gas with 40 miles range left. Again reported during those steps. Fortunately you only have to return with the same amount. Though that continues to screw the next renter. Unfortunately there is only a 24 hour rental option, though I only used it 4 hours, but I knew what I was paying when I reserved it. Next time I'd look for hourly rental options.”
“This is at least my third time using this facility. Always liked the layout. Only negative side is there are only two hand carts available. I had to wait over an hour for a cart last weekend. I’m bringing my own moving forward.”
“Positive experience renting a unit. Professional and helpful staff. Unit was clean. Only negative for me is that there is no security gate for protection. Every place I’ve rented before has had one. There is a security code to access the building, but this gets inconvenient each time you have to enter the building while you’re loading/unloading. About costs, be aware of marketing gimmicks. They may offer free first month, but they bill at the first of the month; so don’t be surprised if you have to pay before your full month is up. They will prorate the first month, but they don’t prorate the month you leave if you leave before the month is over.”
“Ms. Brenda, Was. Ver, Very Helpful, and Sweet Person to deal with Business..I hope you can advance her to a higher position..Pleasure I must say, & Thank you for having her on your job.”
“Ms.Brenda the property manager is amazing. She is so helpful and friendly. Very professional, well spoken and all around a good person. I can tell she likes her job, she goes above and beyond. She ensured she reached out when i was busy moving to ensure i do my upgrade before she left. She is amazing.”
“Honest, Reliable, and Excellent Service
Car Talks is a breath of fresh air in the auto repair industry. Their team of mechanics is not only knowledgeable but genuinely cares about providing the best service for your vehicle at the best possible price. From the moment I stepped into the shop, I was met with friendly, professional customer service that made me feel confident about entrusting my car to them.
Unlike many other shops where you feel like you're being upsold on services you don't really need, Car Talks takes the time to explain what's going on with your car in simple terms. They give honest recommendations and never try to push unnecessary repairs. It's clear that their priority is customer satisfaction and not just making a quick buck.
On top of that, their pricing is more than fair. I've been to several mechanics who overcharge, but at Car Talks, I always feel like I’m getting quality work without the hefty price tag. Whether it's routine maintenance or major repairs, they are thorough, efficient, and trustworthy. I can’t recommend them enough for anyone looking for reliable car care!”
“I highly recommend this storage facility to anyone in need of a secure and reliable space. I have been a customer for over 20 years, and I can confidently guarantee that it is an excellent place.
The customer service is consistently outstanding. A special thank you to Eleonor, the manager, who is remarkably attentive, professional, and always goes above and beyond to ensure a seamless experience. If you are looking for long-term peace of mind and top-tier service, look no further!”
“Gabrielle did a great job communicating and helping with find a secure spot for my trailer outside. Great energy and customer service. 10/10 deserves a promotion”
“Thank you Jennifer!
Been here a couple times, always friendly and helpful staff
Never had issues with the trucks nor the unit I rented, it was quite funny reading the negative reviews lol cause it seemed like the issue was them and not this storage facility hahaha
This storage facility is like no other it sets it apart from your average public storage, cube smart etc…”
“Extra Storage is amazing, with everything that goes on with trying to get relocated, they are very understanding and have great customer service! Jennifer in the front office is definitely a Gem ?”
“Brooke is so helpful and an all around amazing person. She made sure we got the promotional rate and handled everything super professional and easy. I would 10/10 recommend her for any job in service. Thank you Brooke!”
“This company bought the excellent storage space I had been using for over 5 years. The quality and maintenance continue to be managed equally as well. And their rental price has been made much more competitive. Desk personnel continue to be friendly, welcoming, and helpful in all respects.”
“Had a great customer experience with Ms Sherell on January 18th! She was holding down the whole store by herself with multiple reservations coming in, and still kept a great attitude while helping us through every step of the process.”
“I rarely leave reviews, but I genuinely had to for Ty because the level of professionalism and customer service stood out immediately. From the moment I walked in, she was patient, respectful, knowledgeable, and made the entire process smooth and stress-free. She answered every question clearly, helped me find the best option for my situation, and treated me like more than just another customer.
What really impressed me was her attitude and work ethic. Even while handling multiple people and tasks, she stayed calm, organized, and incredibly helpful. You can tell she actually cares about doing her job well and representing the company the right way. Employees like this are the reason people come back and recommend businesses to others.
Management should truly recognize the value of having someone like this on their team. Outstanding service like this deserves attention. Thank you Ty, you deserve a raise!”
“Jakob was very helpful during my rental process. The van was very nice and clean. Still had the new car smell. My concerns were with my passengers. They were on the mature side and had difficulty getting into and out of the van, due to the height of the step to get into the van. It would have been helpful if there was some type of step stool to use to help with the entry and exit. Since this is a newer van without a sliding step, maybe there can be a step added in the van and attach it to a cord long enough to place the step on the pavement, then lift it back up and place it back in the vehicle during exits and entry. Just a thought!🤔”
“I've been using U-Haul for years and moving help. I moved to Texas from out of state. Luis, The manager and Brandi literally saved my life and made it smooth”
“First time renting a uhaul from this location and it was a great experience. Can’t recall if his name was Bobby, but he called me around pickup and told what to do and who to talk to. Really easy returning as well.”
“From the moment I walked in, I was impressed by how clean and well-kept the space was. The staff were warm, welcoming, and helpful, creating an all-around positive experience.”
“Friendly staff, neat place, the employee who took care of me did what he is supposed to and beyond.. he got me a reserved truck in some other location with a smile on his face”
“I had to rent a car last minute. This location actually answered their phone! The rental and return process were smooth. The representatives, Courtney and Keisha were very professional. Highly recommend!”
“I rented from this place a couple months ago and because of the wonderful experience that the owner gave me I chose to come back. I receive a call from customer service to change my rental location but I refuse. The owner and the guy that was in the office yesterday was simply amazing and that type of customer service is what bought me back to this location.”
9AM - 6PM
6505 Fondren Rd, Houston
Truck Rentals
“My car was hit and I called many places that tried to charge me an arm and a leg to fix it. Mike was very helpful and charged me a reasonable price and got the job done. I’ll be going to him for all my car needs moving forward. Great business and great staff too. They’re amazing.”
“I would like to extend my sincere thanks for the service I received during my recent experience with U-Haul. Your team’s professionalism and support made the process smooth and stress-free.
To help you continue improving your customer service, I’ve completed a short survey with my feedback. I appreciate the opportunity to share my experience and hope it proves useful.
Thank you again for your assistance. I look forward to using your services again in the future.”
“Daniel and every staff member I’ve dealt with has gone above and beyond to take care of my needs. Not just with this transaction, but each one before. Huge THANK YOU!!”
“Pick up process for the UHaul rental was quick & easy - Velocity helped us & was pretty accommodating. Drop off was a bit confusing at first but after talking to the sales associate, they guided us to the appropriate place past the rental gate & the keys were handed off.”
“This is one of the best places for storage I’ve encountered, the team are like family here, I’m very pleased with their go get it done attention and attitude, very professional Daniel and Mrs. Smith are and have always been outstanding ( I’ve been at this location for over two years )”
“A big thanks to Mrs. Claudia. She was a blessing for me and my family for Christmas. I needed a van at last minute for my family Christmas trip and she blessed me. I can't thank her enough. All the employees there are very friendly and helpful. This is the place to go for rentals.”
“Community Storage was a great solution while we were getting our house ready to sell and move. We actually ended up renting 3 units, and the staff is very friendly and professional!”
“I really appreciate the young man who assisted me in renting a truck from this facility on yesterday. He was very knowledgeable and took time out to explain everything in detail. He adjusted the mirrors so I could view the rear and sides of the truck and explained several other features in the truck. I returned the truck last night and realized I accidentally left my watch phone in it. I called the store this morning talked to the same gentleman he confirmed it was there. I really appreciate this young man's honesty, knowledge and his people personality. I would definitely rent from this store again as well as reccomend them to others.
LMN”
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“Caden and Alicia was very pleasant.
Alicia greeting super warm. Caden values his customers with informing them with all information about the company to signup. Thank you both for the experience.”