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“Really about a 3.5 with pros and cons. Overall good experience. I listened to the other reviews and bypassed the app making my reservation on the website. I also had heard stories of reservations being cancelled the day before due to equipment not being held, so I paid in full to be sure my reservation was prioritized. I picked it up using the website option before hours (has to be confirmed prior) and that was fairly easy, just a lot of steps to cover. The cons were there was a scrape on the truck not indicated on their photos, food debris all over the floor of the cab (chips, crackers, popcorn, etc) and drink bottletrash in the back - all of which I photographed & reported during the pick up steps. Lastly, the truck had 1/8 tank of gas with 40 miles range left. Again reported during those steps. Fortunately you only have to return with the same amount. Though that continues to screw the next renter. Unfortunately there is only a 24 hour rental option, though I only used it 4 hours, but I knew what I was paying when I reserved it. Next time I'd look for hourly rental options.”
“Wonderful and extremely professional. Never seen a storage well manage with polite and helpful staff. Security and access is great and i love the virtual office, makes it easy to get a storage anyday anytime. Tammy is the go to for an extremely pleasant experience”
“My Five star is for the best customer service I have received in years. I called to update my CC information and other information as I am a fairly new to the facility. The conversation was , calm, not stressful, and not rushed . All my questions were answered. very appreciative in these days . At any rate , I would rate it a 10 . This outstanding service person name is “Eleanor””
“I had the easiest time renting a storage unit at CubeSmart. I wasn't sure of the size and Deonna showed me the units to help me visualize what I needed to store so I could pick the right size. She was awesome. The process was fast and easy, maybe about 10 minutes to get everything set up. Would definitely recommend CubeSmart.”
“Lisa is phenomenal! I enjoy coming to this location every week, and every interaction I’ve had with her has been pleasant. She always provides me with the information I need to make my job easier. Her customer service and professionalism are outstanding.”
“Ms.Brenda the property manager is amazing. She is so helpful and friendly. Very professional, well spoken and all around a good person. I can tell she likes her job, she goes above and beyond. She ensured she reached out when i was busy moving to ensure i do my upgrade before she left. She is amazing.”
“Gabriel was very helpful and gave top tier customer service. Was well informed on pricing and size selection. She needs a raise by far the best service I have had at any public storage location I have rented from before.”
“Thank you Jennifer!
Been here a couple times, always friendly and helpful staff
Never had issues with the trucks nor the unit I rented, it was quite funny reading the negative reviews lol cause it seemed like the issue was them and not this storage facility hahaha
This storage facility is like no other it sets it apart from your average public storage, cube smart etc…”
“Marcelle and Carlos are wonderful people! They take care of the cars getting maintenance as if they are their own cars. They are attentive to customers and fair in their pricing. My mother and I have been going to them for 3+ years. I am glad that they are working on our vehicles.”
“Brooke helped me find the perfect units for my needs and she took me on a tour of the property and discussed the features & benefits of the various spaces available. It was 100 degrees outside and she offered me an ice cold bottle of spring water while we walked the different units. She knows the property and always has a smile on her face. This is the second space I have rented from Your Storage Place because of Brooke’s amazing knowledge and service. Please thank her for me!”
“Extra Storage is amazing, with everything that goes on with trying to get relocated, they are very understanding and have great customer service! Jennifer in the front office is definitely a Gem ?”
“Collin was kind, patient, and helped me find the perfect unit size for my needs. Collin’s excellent customer service made the entire move-in experience fast and stress-free. Thank you, Collin!”
“They are pretty good, easy to find. My daughter actually booked them. I would say they just need to make sure that lights work on their trailers and they have updated or universal equipment for today's model vehicles when having to attach a trailer to it. Pleasant employee.”
“Very awesome checkin and release process, the gentleman who took care of me was super professional and very calm and happy. The lock hatches on the trailer was rusted and it was difficult to open and close the door, proper change up and lubrication can make user experience much more smooth 🤷♂, overall a great pick up experience, thanks to the crew at Beltway South 👍👏”
“Rented a car at Budget and Keisha helped us. She provided great customer service. The car was clean and in excellent condition. Thank you Keisha, happy 4th of July.”
“Jakob was very helpful during my rental process. The van was very nice and clean. Still had the new car smell. My concerns were with my passengers. They were on the mature side and had difficulty getting into and out of the van, due to the height of the step to get into the van. It would have been helpful if there was some type of step stool to use to help with the entry and exit. Since this is a newer van without a sliding step, maybe there can be a step added in the van and attach it to a cord long enough to place the step on the pavement, then lift it back up and place it back in the vehicle during exits and entry. Just a thought!🤔”
“I’ve had a great experience renting a unit at this storage facility. The property always felt clean, secure, and well-maintained, and I never had to worry about break-ins or the safety of my belongings. The staff was consistently friendly, professional, and willing to help whenever I had questions or needed assistance.
The only reason I’m moving out is because of the recent price increases went from paying 24$ to 48 to now 78. I would have gladly continued storing my items here. Overall, it’s a great storage facility with excellent customer service, and I’d definitely recommend it to anyone looking for a safe and reliable place to store their belongings. Just be mindful of the price increases.”
“Robert/Bob and team provided a fantastic first experience from start to finish! Clean truck, reliable equipment, reasonable pricing, great service. 100% recommend! Thanks!”
“First time renting a uhaul from this location and it was a great experience. Can’t recall if his name was Bobby, but he called me around pickup and told what to do and who to talk to. Really easy returning as well.”
“Gabriel was incredibly helpful to get my reservation done, equipment hooked up, and then unhooked when I was done. I would definitely use this location for any of my storage or moving needs.”
“Every time I come to this location regardless of the service I’m requesting. The staff and the and equipment are the best compared to any other U-Haul locations. I am still a very satisfied customer.”
“I've been using this location for nearly a decade and they've always treated me with respect. Booking through the app is the smoothest way for me and once you get there the process is pretty streamlined. The folk here are hard workers and extremely kind. Highly recommend!”
“Daniel and every staff member I’ve dealt with has gone above and beyond to take care of my needs. Not just with this transaction, but each one before. Huge THANK YOU!!”
9AM - 5PM
10811 Bissonnet Street, Houston
Truck Rentals
“Pick up process for the UHaul rental was quick & easy - Velocity helped us & was pretty accommodating. Drop off was a bit confusing at first but after talking to the sales associate, they guided us to the appropriate place past the rental gate & the keys were handed off.”
9AM - 5PM
2305 South Voss Road, Houston
Truck Rentals
“Excellent storage facility! The unit size was perfect, and it gave me peace of mind knowing my important belongings were safe, secure, and stored in a clean space.
I also have to recognize the amazing customer service from everyone on the team—Mr. Alex, Mrs. Yolanda, and Mr. Ed. They were all professional, friendly, and incredibly helpful throughout the entire process.
The staff is outstanding, and the service is truly exceptional. I would absolutely give them a 5-star rating—100%! They operate with integrity, and I highly recommend them to anyone looking for a reliable storage facility.”
“I had an outstanding experience renting a U-Haul truck, and I have to give a special shout-out to JT for providing exceptional customer service.
From the moment I walked in, JT was professional, friendly, and incredibly helpful. He took the time to explain everything clearly, answered all of my questions, and made the entire rental process quick and stress-free. His positive attitude and willingness to go above and beyond made a busy moving day so much easier.
It’s rare to come across someone who genuinely cares about making sure customers have a great experience, but JT definitely does. Because of his excellent service, I wouldn’t hesitate to rent from this location again or recommend it to friends and family.
Thank you, JT, for making a potentially stressful day such a smooth one. Keep up the amazing work!”
“A big thanks to Mrs. Claudia. She was a blessing for me and my family for Christmas. I needed a van at last minute for my family Christmas trip and she blessed me. I can't thank her enough. All the employees there are very friendly and helpful. This is the place to go for rentals.”
“This is one of the best places for storage I’ve encountered, the team are like family here, I’m very pleased with their go get it done attention and attitude, very professional Daniel and Mrs. Smith are and have always been outstanding ( I’ve been at this location for over two years )”
9AM - 2PM
6505 Fondren Road, Houston
Truck Rentals
“My car was hit and I called many places that tried to charge me an arm and a leg to fix it. Mike was very helpful and charged me a reasonable price and got the job done. I’ll be going to him for all my car needs moving forward. Great business and great staff too. They’re amazing.”
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“Cayden at Extra Space Storage was extremely helpful. My wife and I visited this location twice (Cartwright and Dulles), and each time he was truly helpful. Cayden showed us multiple units without the complaining and answered our questions when we were unsure. He did it with a smile and professionalism. Thank you so much, Cayden for all your help. We really appreciate it😁”