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August 2025 by MacD Akheituame
The UPS store staff at the Sienna location are fantastic! They go above and beyond to accommodate customers. Knowledgeable and friendly staff!
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August 2025 by John Rodkey
Fantastic service and very nice employees
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August 2025 by Joseph K
Jessica did such a great job with an amazon return I had. She was receptive, Understanding and patient as I figured out how to get my qr loading. Thank you!
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August 2024 by LESLIE TRUONG
The line is super LONG. They should have one person doing all the paperwork and others helping with drop off etc.
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August 2024 by David McMahon
3 employees to try and get prints right...line out the door...smh
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August 2024 by Karen Franklin
This location is by far the worst UPS store I have ever been to. Customer service is absolutely terrible. The employees clearly hate their jobs. They are all miserable and unpleasant. There is always a long wait with lines out the door. Twice I have gotten alerts or a call that my package was delivered to this location specifically by TMobile because a signature is required and I am a UPS Choice member. When went to pick it up they act like they have no idea what I talking about. Eventhough, I showed them the alert annd the tracking. I even called customer service and suddenly no one knew where my package was. Miraculously week later the package appears out of thin air and no one knowers what happened. They try to charge me a $10 holding fee. T-Mobile informed me that am NOT required to pay this fee and I did not. I also called UPS Customer service to ask about the $10 holding fee and they had no idea what I was talking about.
Currently, I awaiting another package from T-mobile that requires a signature. This time I got a call a call from this location telling me that I have another package and I have to pay $10. I told her I’m a UPS Choice member and T-Mobile requires a signature. I told her I would not pay the fee. When I went to get my package today. Of course, they said they have no package for me. The workers at this location play games with customers packages sending us wild goose chases for yo find our items. Only for them to send another alert about a week later that my package has an arrived. I’m leaving the location as we speak because the exact same situation just happened again. Currently, they have signs on all the windows saying they can’t take Amazon returns which just another example of the horrible services. At least 5 people walked in after me and had to turn around and leave because they wasted a trip. Do not waste your time coming to this location.
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August 2024 by kings stellar
Thank you Aaron Joppan for your great service that help me save at least 1 hour instead of going to other carriers. Thank you for your professional service! Appreciate it!
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August 2024 by Bryan R
Male employee wouldn’t scan my Amazon return even though it was supposed to be through ups and had a ups tracking number already on the package
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August 2024 by Arianna Scott
7/30/2024, 6:15pm
This UPS store is typically where I go to return my Amazon products. I typically have a great experience with the employees except for one. The lady who typically works in the back (Caucasian with long dark hair). She is very unpleasant, lacks great customer service and doesn’t like her job. I am writing this review because this time around, I needed notary services and apparently she is the only notary, so I had to rely on her for services. When her colleagues told her notary was needed, she got upset and refused to come from the back of the store to the front to assist. When we asked to speak with her directly, we are in her line of sight, she never acknowledged us and literally talked to another employee to send the message that she’s “busy doing something else.”
Based on other reviews, this woman does not like to notarize. I’m writing this review in hopes the owners of this franchise will see this and perhaps get another employee that can notarize documents.
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July 2024 by Jazz “Jazz” Jazz
I have the up most respect for everyone at this UPS location. The volume of packages these guys have to deal with are horrific. That also means they have to deal with the same volume of personalities. Great job guys. Give yourself a pat on your own back. Keep up the great work!!
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July 2024 by K Laugh
Matthew and his trainer were saints! I came in with some complicated Docs to get notarized and they both took great care of me. I probably took longer than most customers do since I had so many questions, but they were so kind and patient. Thank you!
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July 2024 by C Rainbow
Compared to other UPS Stores, this gave worst experice.
I’d rather drive to the further UPS Stores
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May 2024 by Jessilyn Allen
05/04 - 1:50
Not sure how many people were in the back, but no other customers were in the store. No one acknowledged me coming in. I went around the corner because I could hear someone. I said hello. The rude girl looked at me, didn’t say anything and walked toward the back and said “man, I’m on break! I literary just said I was on break”. At that point, I grabbed the box I was planning to ship and left. Unacceptable!
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May 2024 by Les Kwan
Beat ups store the staff is amazing
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May 2024 by Pradeep Bele
The attendee was very friendly, gave me all the information related to my parcel, insurance, packaging and signing shipment, meet all my expectations. Very friendly and polite treatment, all the services required were available and I am glad for the service I received.
