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August 2023 by Curtis Brown
Recently I had service done on my 2020 G23 SuperAir Nautique. I must say I was extremely impressed with the service. Sondra went above and beyond to make sure I was kept informed with everything they were working on. The boat was ready when promised and the boat was cleaned before I picked it up. I always thought that the sales process was great at Dockside Marine having dealt with Mark in sales. In the past I have had struggles with the service department, but they have definitely turned things around completely in that department. Kudos to the service department and thank you for doing such a great job!Curtis BrownTomball, Texas
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June 2023 by Jeff Prout
Delivered my boat after telling me they did multiple checks on all systems. After I took delivery, I launched the boat and the ballast system didn’t work. Also didn’t include the table that comes with this model boat. After asking multiple times and being assured that my table was ordered and being delivered (because they admitted to breaking it), they began to ghost my calls. Needless to say I never got my table.I would not recommend doing business with Dockside.
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April 2023 by Nathan White
Its ok
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August 2022 by Bryan Lee
I bought a Super air Nautique G 23 last year. This is the seventh boat I’ve owned and it is by far the best made boat I’ve ever owned. JT and guys over at dockside marine service has been Top notch.
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April 2022 by Steve Graves
Absolute criminals. Purchased and paid cash for a used Nautique. They would never deliver the boat because of fabricated "issues" with the boat. They delayed me 3+ months until i gave in and requested my money back. Meanwhile, while promising me the boat once it was fix then sold it to someone for I'm sure was more money. This Im sure was their plan from the beginning.
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April 2021 by Donald Davis
Stopped in looking for boat parts but this place is more of a boat repair shop.. Friendly people though..
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April 2021 by Jay January
Precisiondetail.org
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April 2021 by AY
Horrible service dept.
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August 2020 by Gina Ortiz
These guys are the best. We purchased our first boat last summer 2 days before Fourth of July like maniacs, and they had us out the door and on the water the next day. Michael bent over backwards to get us the best finance rate, Mark took the time to teach us every feature of the boat and its wake, to the point of loaning us his board to practice.We had some issues with our registration and Steve took his time after hours to help us out and keep us legal.Everyone keep in mind we're in a pandemic right now and this crew has continued to go above and beyond for their customers, keeping the doors open and trying to maintain their business. Thank you dockside for consistently going above and beyond!
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August 2020 by Scott Farine
I had a very good experience buying our Nautique GS24. The owner LP welcomed and assisted me even before they were able to re open. Once open he hooked me up with Steven who spent a ton of time with me, with no pressure, helping find “the” right boat for our family. Even Vincent in service was quite helpful explaining the mechanics. Awesome team!
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August 2020 by Brian Aguillard
Purchased a master craft from Dockside today and couldn’t be happier. Steve Gardner took my call and was more honest and professional than anyone I’ve dealt with. I’ve owed several boats including a master craft. He took me out and showed me all the new technology in the new boat and was very thorough. If you want a no-hassle, professional deal, call Steve. I’ll be back when I decide to purchase another one in the future.
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April 2020 by Michael Jedlowski
Horrible horrible. Don't even bother trying to have them help you with something if you have any issues No one calls back no one cares still waiting to get the title for my boat and I purchased it June of last year They said they went over the boat numerous issues worst experience I've ever had purchasing anything in my entire life
Michael J
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April 2020 by Tana Arnold
Company not opened in the middle of the day... Don't need business It appears.
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August 2019 by Jason Nuckols
These guys are the Best! Period! From sales to the best service department in the Houston and surrounding area. You can guarantee what they tell you they are going to do, they will do. The Service team goes above and beyond to help out their customers. Once you buy a boat these guys make sure that you and your family can enjoy the time on the water. Knowing they have you covered in any situation makes buying from them even better. They have personally saved me several times on the water. Wether it’s answering the phone at any time to help walking you through a problem or even going wherever you are on the lake, these guys deliver! Kyle, Blake and the rest of the service team are top Notch! The best! I would say this service team is the best team I’ve ever experienced in any industry. Hands down.Not pushy in the sales department which is nice. They just help you the entire way. From a new buyer to a seasoned vet. They have you covered and can take care of any need you have during your buying experience. Josh and his guys are the best in the business and it’s such a pleasure working with all these guys when it’s time to buy. I have personally recommended MANY of my friends to buy boats from this Top notch business. The ones that buy are never disappointed. Nothing but respect for this crew.The whole experience is worth it and I can’t imagine anyone having a better overall experience when it comes to the boating world.
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August 2019 by Elliot Moore
1 star for the service department. Very Unprofessional! Brought in our Mastercraft Prostar for service several weeks ago to replace front trailer electrical wiring, new water strainer, upgrade and update Zero Off, temp sensor/gauge and replace "C clip" on right tower boltI spoke with Zach in the service department two times last week and was assured the boat would be ready by Wednesday July 3rd. He confirmed aspects of the work order were successfully completed on our discussions over the phone. I show up to the shop July 3rd and discovered nothing on the work order had been started. Very Frustrating and disrespectful to be lied to as a customer! I decided to take the boat with me and will not return for service/purchases in the future.
