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March 2024 by Robert Allison
Quick fast service awesome people
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February 2024 by Brad Reel
I needed a second opinion after the dealer told me I needed a new transmission. Something inside said that’s not right. Found this shop after reading reviews. Jim and his crew went thru my truck to find there was nothing wrong with my transmission at all. Saved me 7K. This place is a rare gem!
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January 2024 by Larry Stzelecke
Very professional and prompt service have no complaints
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January 2024 by April Storch
The gentleman that runs this place is very friendly, informative, and great it is job. Yes I drank's mission came with the warranthat as long as we get it checked once a year He takes care of it and we're good to go.. Thank you for fixing my truck You made this lady very happy. thank you again.
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September 2023 by Debbie Graham
Didn’t fix the problem in my rear end he just serviced with new fluid and said everything looked fine. Said I just needed new tires that’s the noise I was hearing called him back told him still the same problem after getting new tires $1,100 later he replied, bring back in on Monday and doesn’t return your call or text messages so I took it to another shop.and it was rear, transfer case and wheel bearings :( I will lose his number and won’t use him for anything else thanks Jim forNothing cost $261 For new fluids and a tow truck $120Service: General repairs & maintenance
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July 2023 by Brooke Parker
Can not say enough positive things about the excellent customer service which is more of a rare thing to find these days. Jim was so professional, knowledgeable, caring, and communicated with me multiple times to update me on the problem with my car, estimated time, and communicated with me as soon as the car was ready. He kept us in the know the entire time, and even communicated with my boyfriend about the particular problem with the car since my boyfriend is more knowledgeable on cars. He did an amazing job between the customer service and the job itself. I will always go here in the future for any transmission problems and will definitely recommend to anybody needing transmission repairs.Service: Transmission
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March 2023 by Erik
Family Auto & Transmission is fair, honest, thoroughly knowledgeable and customer oriented! Jim not only owns and performs the repairs, he understands all makes and models of transmissions and is a rare expert in this field. He is able to inspect, diagnose and resolve any issues with transmissions!I have a 2003 Chevy Suburban that appeared to be slightly leaking fluid, potentially needed a tune up and I also had questions about the condition of the transmission, since it was a rebuilt that (unfortunately) a different company had installed. Jim was able to thoroughly inspect the transmission & torque converter and able to diagnose issues and provide solutions.Other shops seem to be just "transmission swappers" because they don't understand the true craftsmanship of repairing existing transmissions, charging customers THOUSANDS of dollars, just to make a buck! Jim is able to provide customers very detailed information about causes of issues with transmissions and also provides detailed repair options with the interest of saving the customer thousands of dollars.Overall, Family Auto & Transmission deserves two BIG thumbs up and your business! It is rare to find a mechanic/shop that actually understands their trade and also provides excellent service and prices! If you have any issues with your vehicle's transmission, take it to Jim, because he is an expert mechanic for a VERY fair price. *I own several cars and will be a lifetime customer of Family Auto & Transmission!Service: Transmission
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March 2023 by tiger “Midnight Green” uppercut
Mister Jim is blind but an awesome guy and they really do good work great warranties and veryhelpful
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January 2023 by Diamond Girl
Jim is awesome. He and his team took the time to evaluate my car, and when they didn't find anything, he didn't charge me and also recommended me to other trusted places for additional work I needed that he doesn't do. They also gave me a courtesy ride upon drop off. Highly recommend!
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January 2023 by Derrick Johnson
Great customer service. Jim answered the phone with great energy and although the type of work I needed done on my vehicle wasn't somethinh they performed, he still directed me to a a few shops I could go to and also gave me the phone numbers to those shops.Thanks Jim
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December 2022 by Dusty Shackleford
The absolute best and only transmission shop to go to. Jim (not him specifically) replaced my Jeep's transmission couple years ago. Had an issue I won't go into but he took care of it without hesitation. He also does business with Nick's Auto Repair down the road where we took my wife's Jeep after Jim's recommendation for AC and emissions issues. Both places are the best. Honesty and customer service are as important as anything else and both exceed my expectations in this day of passing the buck and trying to make a quick buck. Look no further than here.
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October 2022 by GA2030
I was recommended to Family Auto Transmission and after I explaining my issue with my 2015 Outback he returned my vehicle with no transmission issues detected. Jim let me know I had some misfiring on the engine side when diagnosing the vehicle, after replacing set of spark plugs, my car inadvertently stopped the jerking symptom that I thought was a transmission problem.Service: Vehicle Inspection
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August 2022 by Cody
I found Family Auto & Transmission Service and stopped by to have our 2014 Honda Odyssey transmission looked over. Jim was very personable, honest, and helpful. He found that the issues I was experiencing were engine related and unlikely related to the transmission. After explaining the issues, Jim coordinated to have the vehicle moved to another shop to address the engine issues. The diagnostic and transport of the vehicle to another shop was of no cost to me, and the kind of service we are dream about.If you need some transmission work, let Jim and Family Auto & Transmission Service earn your business.
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July 2022 by Marcia P.
Small and easy to miss but if you have a transmission problem, take your car there. Jim is one of these rare people who puts you first and wants to make sure any work done is done right.
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June 2022 by Mikayla Loewen
I could not recommend Jim and his team more! They were so great and so helpful with my car. Another mechanic told me the repairs would cost me more than triple what I ended up paying here and my car is running perfectly. Jim was so accommodating with transportation and shared his knowledge with me, not that I understand it but I trust him fully. I will be using Family Auto and transmission for all my car needs from now on!Services: Transmission
