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November 2023 by Kelly Dickens
I only have experience with three storage places, but Fish Creek is the best of the the by far. The areas between the buildings is very large, with makes it so much easier to park the RV. The stalls are large and the have a 50 amp plug inside. They are a little pricey, but I think it's worth it.
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January 2023 by Tracy Kristynik
I had a storage unit here for years. There was numerous management changes, and I had no issues until this new management company took over 3 months ago. They refused to take my payment, and I never signed a contract with them. So I had no contract and they were illegally holding my stuff. They then illegally sold my stuff on an auction site when I had no contract with them. My daughter was the first place bidder but they told the auction company not to let her have it, like they what my finances were. Again illegal as well. My storage unit had pictures of family members and keep sakes of people who passed, so there is no replacement of it. To add insult to injury, she had money from me and the person she sold the auction to. The person who bought my unit was going to let me get the photos out of there but she refused to let me give him my number. All this lady did was lie and I wanted to warn others so they don’t have to deal with the hassle and headache that we had to go through.
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January 2023 by Mackenzie Kristynik
This place is a joke they are a thief , they took my money sold my stuff took another persons money sold to another owner I had no contract and they never gave money back , so do not go here . I am suing and hope they lose everything . Tried to pay for two months and they would not give online access would not take payment over the phone nothing . It’s a scam . Do not rent here !!!!zero stars really
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August 2022 by The Wrap Guy
Best customer service ever! Miss Crystal the manager is always on point, securing and watching out for us as well as keeping the place looking nice. Glad to have someone who actually cares about the tenants. I would give 10 stars if I could
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August 2022 by Nancy Loggins
I recently rented a unit. I had some trouble with my latch and brought it to Tristan’s attention. With the help of Charles and Juan, it was replaced as quickly as possible.That kind of customer service has been lacking in some of my experiences with other businesses recently. I appreciate the respect and quality of service I received.
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August 2022 by Claudia Murray
I've interacted with Crystal whom runs the office at this facility, shes very knowledgeable and pleasant to work with. I recently had a negative experience with Tristen Andrews who' s located at the Lonestar Storage location. I found her to be rude, disrespectful and i did not care for her demeanor, she purposely made a trip to lock me out of my unit although i had a zero balance that she confirmed before she arrived. I would advise to not have dealings with her. On a good note the owner was very accommodating and pleasant to work with.
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June 2022 by Terri Derragon
Great person who works in the office. She is very helpful and pleasant to work with.
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September 2021 by Kevin Laird
Sat here for 30 min waiting for them to open. Wasted my morning apparently
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June 2021 by Grace Couch REALTOR
Clean. Not crowed.
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May 2021 by luke elwood
This is a update to my previous negative review. Fish creek was quick to rectify the situation, they responded to my review within a hour and I had a phone call the very next business day. I would like to say thank you to leadership for a quick fix. I said I would retract any negative reviews with a positive outcome. Thanks again fish creek leadership.Luke E.
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January 2021 by Chris Black
Well run and clean. Somebody put mothballs in the front storage building, so everything reeks terribly, but I don’t know if it was a tenant or management that did it. I would not store anything made of cloth in this particular unit. I also have an RV stored here. Well-built and maintained facility.
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August 2020 by Kristan Leming
I have been a customer for 3 years, and today I tried to access my indoor unit and was locked out. I pay for 24/7 access, and it was for years. But the evening I have movers to move some items it is ALL locked. I am extremely upset about not being informed of this. And no number for issues like this after hours. Make sure to ask all these questions when considering renting. I have a large unit and a 10X10, and this is not ok if you need access.
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May 2020 by Michelle Maresh
Clean, secure and well maintained! Best storage in Conroe area!
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February 2020 by Paul Roebuck
Have a conditioned space unit for several months while we are building a new home. Just learned that our unit was broken into. My large locked gun safe was stolen that had items that can't be replaced inside. Our furniture and storage was thrown around and no telling what else is missing. Manager stated they never get broken in. What a joke. Went back today and sheriff patrol back out for guy with unit next door that was broken into also with many tools gone. Another lady lock cut off and unknot that was missing. Can't get video released to us to search for these criminals. What a joke of security, no interior cameras of on the exterior doors. Don't feel that your valuables are safe in this place.
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January 2020 by James Adams
great location lots of driveway space staff is very helpful
