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November 2023 by Jo Ann Janik
GiGi has been wonderful to work with. She is so helpful, professional and kind. Been a customer since 2015. Take care GiGiand God bless!!
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November 2023 by Tammy Rozell
This place is close to home and the manger there is very nice and helpful sometimes I think she goes above and beyond what she is supposes to do the lady there is very friendly and I just wish there were more people like her this is a place to use if needed
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November 2023 by Brooklynn
We have been using this storage for a while now and have had the best experience! The nice lady Gigi is always extremely helpful and so nice, we have never had any problems. We will definitely be using this storage again in the future!
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November 2023 by Angela Robinson
We have been using istorage in Montgomery for two years. Service is great. Gigi is always a delight! Facility is very clean. Thank you!!!
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September 2023 by frank casados
Ms. JIJI knows her business. She is very helpful and hard working. For these and many other more things I do not have any inconvenience to highly recommend this storage.
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September 2023 by Mr. W
Clean facility, friendly and helpful staff, reasonable pricing!Good security measures around the facility.Can't speak highly enough about this place!
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September 2023 by Carol Hlavaty
Gigi and Kenny were super helpful with securing my reservation for truck, trailer and appliance dolly. These are very thoughtful service reps and made sure I had my equipment on site. I highly recommend using this location for your moving and storage.
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September 2023 by terrie statum
I have been a customer for a year and a half now and I truly enjoy it. Gigi Pastor is the associate that isalways there to help me. She's always so helpful and so friendly and makes it a pleasure to come in. The storage units are very clean and air conditioned and access is very easy. It's close to my home and that makes it very convenient.
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September 2023 by Ericka lynn Pscheidt
I was running a little bit behind because of traffic and when I but I called it and let them know, I'm just gonna be a little late. She, the GG appeared, said no problem no problem and I said when I got there she was very happy and smiley and very professional and I was so thankful that I got to see a spinning face today so I would just have to say. I love this place and this is my third time here and I will not go to any place else. I've been to a few others in not very professional and one of them was a thief. So I will always come back to this place. And they always handle their business. And they're always generous and very professional.
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September 2023 by KVTV
Gigi is very friendly and detailed in all the info I needed for my short term rental.Highly recommend this convenient location
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August 2023 by Rob Hill
Wow, excellent customer service from Gigi !! I called and was able to reserve a 10’ truck on 15 minute’s notice. Gigi answered my call with professionalism and courtesy, and I had the same experience in the store as we were doing the paperwork. I highly recommend UHaul and iStorage, especially over a nearby competitor where I had a horrible experience earlier the same day Penske). Thanks Gigi!
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August 2023 by tray t
The manager was so awesome and helpful!I definitely recommend this place if you want clean nice facility and a super helpful and extremely nice manager.
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July 2023 by Robbe Roberts
Love this place. I highly recommend this storage facility.
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June 2023 by Mel Howze
Gigi is always helpful and friendly and willing to go above and beyond for her customers! The ease of paying online makes it so much easier to keep up with your monthly bills. I would recommend checking them out for all your storage needs!
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June 2023 by Joseph Higgs
I needed a uhaul truck to move items here from Austin. The good news is that there are some very good uhaul places in Montgomery.I first stopped by the uhaul on McCaleb. A full service uhaul and storage facility, the staff could not have been friendlier, knowledgeable and accommodating.Turns out they did not have the truck I needed at the time of the move and the uhaul site referred me to the uhaul at the Montgomery car wash. This is not a manned facility, doing everything electronically. Again, great people as I had some questions on how to do the self-checkout etc.It is people like this who strongly represent the brand and ensure a company will get return business as well as referrals.And then there is the uhaul at iStorage where I ended up due to delays on the movers. The woman who operates this facility, hereafter known as the UhaulNazi (Uhn), could not have been less helpful, friendly or accommodating. But, I don’t know Uhn personally so perhaps she kept some angst in reserve.I did everything online that I could in advance of the move. Still not comfortable with the self checkout, my wife and I got to the facility an hour early. We would be on a tight schedule to drive to Austin and meet the movers there.I told Uhn that we needed to leave promptly at 11:00, the time I scheduled online. She said that she could not do anything for us until 11:00. Hmph.I asked if we could at least do our inspection of the truck, take pictures, etc., as described on the web site. After some thought, she handed me the keys.I asked if there was anything else that was required. Uhn checked the computer (finally) and said, surprised, “No, you’ve already completed everything online”.My wife and I took about 30 minutes to do what needed doing. By this time it was 11:00. Out of courtesy, I went back to the office to let Uhn know we were leaving. The office was locked.Given Uhn’s last comment that we had completed everything, we left at about 11:10.More than 20 minutes later, Uhn calls and declares, “You did not sign the contract. You must return and sign it or I will report the vehicle stolen”. Really?We went back and forth on this as my schedule did not allow for this level of delay. Finally I asked if she could just email me the contract. She thought about it, then got some data on alternate contacts, emailed the contract and all worked out from there. At least, none of the police, sheriffs or constables pulled us over.So, we unloaded and took the truck back the next morning. As there were no signs indicating where to park returning vehicles, after I pulled in I opened the uhaul app for instructions. “Please park your return where designated at the return location”. Ok, not helpful.Coincidentally, Uhn was just pulling into a parking spot in front of us. She got out of her car and marched over to us. Optimistically thinking she would offer some help in identifying where she wanted the return, I opened the truck door to talk with her.Anyway, as I opened the door, she ordered, “Move that truck. You cannot park there; I cannot back up”.If you ever drive by the facility and imagine a 15’ truck in the driveway you will discover that you could drive a couple 18 wheelers around it with ease. Kind of set me off, right?In any case, without any help or direction, we parked the truck among the others while thinking that returning trucks should go to a separate area to be checked before renting out again.Thinking about it later, this was a foolish thought as the truck was filthy so checking in and cleaning up is not part of the service at this location.Finally, to add insult to injury, Uhn had put us in the computer as leaving at 10:30 the previous day. Fortunately, we returned it at 10:15 though we thought we had until 11:00.All in all, people matter and people in service positions should at least have some aptitude if you want to enhance and protect your brand. Uhn is very ill-fitted to this job.