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August 2023 by Leanne Rolling along
Good place to grab a load from
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July 2023 by Mary Kay Palmer
Randy Domino and Jovanny are great. They went above and beyond to make this customer happy. I will be a returning customer!
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May 2023 by Dillon Loftiss
Worked for this company at a different location, posting review here because this is the corporate office. This company has no respect or care for their employees. I left this company at the end of the month after giving more than two weeks notice. Helped the store I worked at achieve over $120,000 in sales as the only salesperson. Helped train the new salesperson who was taking my job, even came in multiple times after my last day of employment to assist and help. Went well above what I should have for a company that wouldn't ever give me the same in return if need be. Then when it comes time for my last paycheck, I'm left with nothing. No questioning it, no talking to anyone higher up in the company. Just flat out no! Why am I surprised? If you are shopping for a trailer, parts, truck beds, or looking for employment don't waste your time go elsewhere.
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January 2023 by D P.
My advise is DO NOT BUY BIG TEX. ZERO SUPPORT. I wish I could give this company zero stars. I bought a new trailer. I have been calling corporate for some support on getting parts for my trailer. I have called well over a month. I finally get somebody on the phone and they forward me to somebody else's voicemail. Still, my questions are entered. I will never make this mistake again buying a big Tex trailer. THIS is trailers for sale. I will buy a trailer from a company that supports customers.
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January 2023 by Kevin Nelson
I purchased a trailer about a year ago thinking Big Tex was a quality trailer. Boy was I wrong. No service after the sale. I've called multiple times trying to get parts for it no call back after they claimed they ordered the parts. Today I was driving and the gates fly open, rocks bouncing all over the highway. The weld broke off. Luckily no was behind me. When you spend $15,000 on a trailer the welds should hold. I guess quality is a thing of the past with BigTex. I should have spent a little more and got a MAXX-D. I'll never spend my hard earned money on this company again. We will see if I get a call back or if they put me on a list and say I'll call you back. Not holding my breath
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January 2023 by John Lesica
I ordered a trailer back first wk of nov was told by dealer and big tex 6 to 8 wks I would have it. So would have been just before Christmas. About a wk before christmas dealer said just after new yrs. Still didn't come in so I called big tex and they said another 4 to 5 wks. So I'm just now in the 4th wk and still nothing and now nobody will answer the phone. And dealer can't get any info from bigtex either. And right now I'm desperately needing a trailer.
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December 2022 by Yoakin Damian
My big Tex trailer 16ET “for heavy duty use” has been falling apart and it’s not even a year old. Welds all around are breaking apart. Fenders are not completely intact. The quality of the metal that was used for these trailer is very weak compared to my 30 year old trailer.Stay away from this brand and buy a better quality brand
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September 2022 by Brian Vaughn
All users need to see this... Hot shots to construction workers to long haul to roofers.... Big tex, has gone big corporate. Buy a 25 thousand dollar trailer..get 200 miles plastic caps cracked, inside tires out oil had dumped out leaking.. Guys sitting on highway 18 hours with new $150k machine on it... Big tex says sorry for all this its covered under warranty go have it fixed! I tell them 13 min away there is a exact duplicate trailer get my guys on the road again.... They say we'll no, that's not protocol... Well protocol is taking care of your customers. Sold a lemon trailer! Bahhaha.... Terrible... Big tex .... Everyone needs to review their trailers and quality asap.... Show them the customer is what paid your bills last week.
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August 2022 by Jeff Mercer
no answer tried all lines, I guess they closed, left messages. Local dealer isn't cooperative doesn't have any trailers wants a deposit with no lead time so I tried to called factory address no answer. LGB
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July 2022 by chris harris
This place is great. I have bought 2 trailers from Big Texs in Mt. Pleasant. The lady at the front desk was nice and the saleman Was very helpful. He gave me a ride in the cart to look at the trailer and let me pick the one I wanted. There was very little wait time and I was out the door with a new trailer in less the 45 minutes. A+
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October 2021 by James Watson
Good place to get trailers or parts you may need. For your existing trailer.
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October 2021 by James Mccreery
Like it so much bought a trailer had just what was looking for and price right to
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September 2021 by Gerry Hamontree
Big Tex little service after the sale. Call their corporate number and you have 2 options. Find a dealer near you and option 2 leave a message that will never be returned. Try buying another brand that supports their customers after the sale. I bought the most expensive trailer they sell and cannot get any questions answered pertaining to safe and recommended use of the trailer.
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September 2021 by dandregittens
WARNING!!!worst company to deal with when it comes to upholding manufacturers defect. Had my trailer checked out by a big tex dealer, come to find out the issue was a manufacturers defect. Info was forwarded to higher up's and was declined for manufacturers responsibility to have the problem fixed. Quick to pull the "manufacturer warranty" card instead of upholding the "manufacturer defect" role. Now im paying out of pocket for something that was not caused by me but manufacturer. i will NEVER do business with big tex again and they will forever be referred to as a company to stay away from.
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September 2021 by Miguel Quiroga
Worst customer service ever. I tried purchasing a trailer and no matter who a tried to get in contact with everyone kept brushing me off