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July 2024 by Barbara Marks
We couldn't have asked for better service from your paint associate, Heather M. Her knowledge, expertise, and helpful attitude was the best retail experience we have ever had. We bought 11 gallons of paint, which she colored to our choice. When we painted a sample on our project in sunlight, it was too bright red. We called and asked if she could adjust it. She pleasantly welcomed our return to resolve the problem. She skillfully worked to adjust the color, while juggling numerous other customers' requests - a masterful multi-tasker. She knew her product and the tools at her disposal. We were extremely happy with our experience in Heather's hands. 10 thumbs up ?
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July 2024 by Heather Harrel
The BEST customer service I have had in a big box chain hardware store. Every employee went out of their way to help us, especially Navy. Will definitely be back!
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July 2024 by Martha Rice
Thanks to Oliva in appliances!
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July 2024 by Argo
Adequate selection. Difficult customer service
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July 2024 by Camilo Ernesto Guevara
The staff was very helpful.
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July 2024 by Valerie Wooten
Poor customer service. Automated phone system and can’t get anyone to answer the phone. Home Depot got my business instead.
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May 2024 by Antonio Castro
Becareful when you are making purchases here that dint show a price sticker. We got charged the wrong item $4699.00 for a mover when the correct price was $3999. We still haven't heard back from them on what the next steps are gor get reimbursed for the extra charge.
Check the item number matches the price!
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May 2024 by Christopher Jones
Bought 4 bags of potting soil. Went got my car, and they promptly loaded it up. Everyone was kind and courteous.
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May 2024 by Fletcher_X20
Assistant manager avoided us
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May 2024 by Cynthia Lee Simmons Whisennand
Associates were extremely helpful and even helped load the Pick up truck with purchases.
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May 2024 by Joe Sangalli
I recommend installing the app and setting up an account. You receive points with each purchase, and that in turn becomes money to apply to each new purchase.
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May 2024 by Chris Price
What a disaster, was supposed to have drywall delivered on Thursday, then Lowes rescheduled it to Friday. The driver called on Friday at lunch and said he would be out with the delivery in about 2 hours, I never saw the driver or got another call. Went to store on Saturday morning and was told it would be delivered Monday morning, Monday still no drywall went to store and was told driver called in sick. Apparently there is no backup driver. Asked when would it be delivered the best estimate was the following Thursday or Friday, however set right there and heard them tell other customers their deliveries would be out sooner. These are deliveries that were purchased after mine, so I guess favoritism is a live and well at the Mt. Pleasant Tx store. I ended up canceling the order and went to the competitor. The sad part is I had to send a crew home two days in a row because Lowes couldn't get it's act together. The crew has since moved on to the next job, so I may never get the drywall hung, again thank you Lowes. P.S. I noticed a sign on the counter at the Pro desk that asked people to treat the associates with respect and no fussing or cussing at them. I just wonder instead of making such a pretty sign did management ever step back and ask why people might be inclined to fuss and cuss?
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May 2024 by Eugene Baxter
The store lack staff to help you so expect it to take a little longer.
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May 2024 by Big John's Life
Getting help is always a challenge
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May 2024 by Thor Bannister
I shop here all the time. All my accounts for my company go through here also! I love everyone from the managers to the folks at the pro desk. They usually all have what I need in stock. If not than I know they'll order it for me. Delivery is never an issue. Absolutely love this location!
