“My expectations of customer service are fairly low these days. When coming in to fax I expected to wait for a while until the correct associate would be found and available to help me.The moment I walked to the fax and copy area Kyran greeted me while helping a customer. She soon confirmed my need and set me up on the fax machine. She let me know what to expect of the process and the cost prior to getting started. While working the fax machine she answered a coworker on the radio that she was helping 3 customers at the moment. She wasn't bragging, just stating facts.The other two customers looked just as relaxed as I felt that my problems were being solved. I let Kyran know I wanted to inform her manager that I haven't experience this level of quality customer experience in a LONG TIME. Her manager wasn't available at the time and I needed to get back to work. I intended to email corporate directly to let them know about the amazing person they have in Mount Pleasant - but the website lacks communication features.So here I am, hoping Kyran's managers and the folks at Staples take notice. AMAZING PERSON. Do what you can to keep her and train her up. She has an amazing future ahead of her in whatever she does.”
Shipping Centers
Shipping Centers
“My expectations of customer service are fairly low these days. When coming in to fax I expected to wait for a while until the correct associate would be found and available to help me.The moment I walked to the fax and copy area Kyran greeted me while helping a customer. She soon confirmed my need and set me up on the fax machine. She let me know what to expect of the process and the cost prior to getting started. While working the fax machine she answered a coworker on the radio that she was helping 3 customers at the moment. She wasn't bragging, just stating facts.The other two customers looked just as relaxed as I felt that my problems were being solved. I let Kyran know I wanted to inform her manager that I haven't experience this level of quality customer experience in a LONG TIME. Her manager wasn't available at the time and I needed to get back to work. I intended to email corporate directly to let them know about the amazing person they have in Mount Pleasant - but the website lacks communication features.So here I am, hoping Kyran's managers and the folks at Staples take notice. AMAZING PERSON. Do what you can to keep her and train her up. She has an amazing future ahead of her in whatever she does.”