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October 2023 by G O
READ THIS BEFORE YOU GO-I recently visited Cosmo for a mani/pedi, and I feel compelled to share my experience to provide potential customers with some insight before they choose to patronize this establishment. While the salon boasts a clean and well-maintained ambiance, there were several aspects of my visit that left me dissatisfied.First and foremost, it's worth noting that they imposes a 3% surcharge fee on all card transactions, whether they are debit or credit. This policy, combined with their clear preference for cash payments, may come across as inconvenient to many customers. While I understand, the need for businesses to manage transaction fees, such additional charges can be off-putting.Upon my arrival, I couldn't help but notice that the salon was nearly empty, which raised some concerns about the quality of their services. I've been a regular nail salon customer for the past 15 years, and I've developed a keen eye for distinguishing good service from subpar service. Unfortunately, my experience at Cosmos left much to be desired.I opted for a manicure and pedicure during my visit, and both services fell short of my expectations. The technicians I was assigned to seemed to lack the necessary expertise and technique required for a satisfactory nail service. As someone who has had their nails done regularly for over a decade, I can confidently say that the results were far from what I've come to expect. The nails they applied ended up looking bulky and began lifting just a day after the appointment.While the pedicure was relatively better than the manicure, it too was marred by the technician's apparent lack of skill. It's disheartening to visit a salon and not receive the level of service one would expect.Moreover, the disorganization in their nail polish selection was surprising and unsettling. The colors were haphazardly jumbled together, making it a challenge to browse and choose a shade. This lack of order in the nail polish selection can create unnecessary stress for customers.Lastly, they offer a "longer-lasting" nail polish option, but this comes with an additional $4 charge. While it's common for salons to offer premium services, the fact that this option was presented as an upsell during my visit felt somewhat off-putting.While the salon's cleanliness was a notable positive aspect, it was overshadowed by the subpar services provided by the technicians, the disorganized nail polish selection, and the additional charges imposed on card transactions. I would cautiously recommend as a last resort option for nail services, but there are certainly better alternatives available in the area that provide a more consistent and enjoyable experience.
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August 2023 by Mindy Roehll
I visited this salon and asked for a pedicure and gel nails. Due to foot surgery, I only had one foot done. Upon paying, the manager charged me for a full pedicure! I asked if she was aware I only had one foot done and she said yes and continued to process the full amount. I told her I did not think that was right, but she didn’t care. Needless to say, I will NOT be going back to this salon. Very poor customer service!!Services: Pedicure
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July 2023 by Oblivious Kika
Ladies are friendly. I didn't catch her name but she was so funny! My mother and I had a great time. They finished our nails pretty fast and they looked so cute!
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July 2023 by Raimah Rahman
Tina did such a good job on my nails! I showed her a picture of what I wanted, and she was able to replicate it exactly while saving me money by innovating a newer way to do the design I wanted! She took her time and made sure my nails were perfect, and I had a 10/10 experience. Definitely coming back!Service: Dip powder
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July 2023 by Kelly Shelton
I just had the best, most relaxing pedicure ever! I went in explaining that my feet really hurt and asked if a lot of time could be spent on the massage portion. Hanh was the absolute best! I will definitely return and ask for her!Services: Foot massages
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June 2023 by michelle contreras
I have been going to Cosmo for the past four years. Sam, Tiffany and Jennifer are amazing. I definitely recommend Cosmo nails
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May 2023 by gale garinger
Macy did my pedicure, which I am very pleased with. She is very particular with her work. I will come back and ask for Macy.Service: Pedicure
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May 2023 by Amelia Tapia
DO NOT go with Jennifer, I pay $59 with no tip for the WORST nails ever!!!Service: Nail art
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May 2023 by Naroush Jaber
Nice place ? The staff so friendly Their work is good? i love this place ?
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March 2023 by Shamika Ottley
Me and my mom ABSOLUTELY LOVE MIE ( I don't think I'm spelling her name correctly) but she's the best.?
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December 2022 by Samantha N.
Cosmo nails is a very nice relaxing spa and nail salon. The moment you walk in you're greeted and offered a beverage. Kayla and Mai are my go to favorite people for my nails and toes. They are passionate and care very much for their customers and will make sure you leave happy and well taken care of. Thank you for taking care of me every 3 weeks ladies!
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December 2022 by Eloisa Williams
My niece and I love going to this spa once a month for our Pedicures but this one time she was not able to come with me so I decided to get a full service. I normally don't go to new people for my nails but this day I did not feel it in me to wait. Sam was the guy who did my nails and I L❤ve how they came out. I asked for a winter❄ theme and he showed out. Thanks Sam!!!Services: Dip powder
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December 2022 by betzy M.
worst nails i've gotten , the shape of them was so bad and they are very thick and the design i picked was french tips and each nail came out different, hated them fr
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December 2022 by Jamie S.
I love Cosmo nails. They are clean, friendly and reasonably priced. I would highly recommend going.
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December 2022 by Andrea G.
Went here for pedicure and dip nails. Pedicure was okay. My displeasure is with the dip nails I was charged extra for a design. I showed a picture of French tip nail I wanted l. I was told if I just let her dip the tip she wouldn't charge extra. If I wanted the slight line down the sides it would be considered a "design". (I am aware designs always cost extra) I am attaching pictures to show what cost extra ... I should have gone back to complain but couldn't because I had to leave to go out of town. Disappointed is an understatement ... my daughters nails by a different nail tech were well worth the extra charge.. mine however look sad.
