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November 2023 by Maygan McKool
Awesome experience. Tanner was FANTASTIC in helping me with my options and making sure I felt comfortable with every step along the way. I love my new glasses!
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November 2023 by ali hendrix
I am very pleased with my experience here today. Dr. Toppae was super informative and helpful and I could tell she really cared- I wasn’t just another patient. She happily answered all my questions. Nicola was also awesome- she helped me find the perfect glasses and got me all squared away. I could’ve chatted with her for hours! Very genuine people here- Completely different from my last appointment here a year ago. Thank you all!
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November 2023 by Martha Martinez
Dr. Toppae and Tanner are both very kind and helpful. I did come in with an issue on an order of contacts that was placed, because of that inconvenience they were understanding and was nice enough to give me a discount on my next order Thanks to Tanner! :) I have enjoyed the last couple visits I had to come in for. Overall the staff at this office are a pleasant group of people.
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October 2023 by Pam McLemore
Dr Toppae was great. She was very patient and very attentive to my needs making sure I received the best contact prescription. Nicola and Elizabeth were terrific. One explained in detail the different eye tests we were doing and what information we’d get from each test. The other did an excellent job with getting the cheapest contacts possible. They were both very personable and friendly. I had an excellent eye Dr appointment and highly recommend this location.
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October 2023 by Alix Richardson
Nicola is super awesome! She was so helpful with my daughter helping her find the right pair of glasses! Thank you Nicola!
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September 2023 by Rhonda Kurtz
I’ve been waiting for my glasses for 10 weeks. They have been made incorrectly 3 times. I’ll never order glasses here again and am in the process of looking for a new eye Dr even though I’ve gone here for years.
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August 2023 by Bill Greenberg
I had an issue with my glasses that really was in a gray area. It involved a broken frame that was not my fault nor the fault of this office directly. In Wednesday I sat down with Tanner and we started trying to figure out the best solution for the situation. I had worked with him before and as always he was professional and very customer service minded. He explained and kept to the company guidelines as he should. However, when I still was not satisfied with that outcome he reached out to someone else to get a second opinion. He came back with a solution that satisfied us both. He was patient and understanding the entire time. He is a great asset to that team.
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August 2023 by Brooke Jones
I’m so happy with my frames and lenses. I ordered an everyday pair and a pair for computer only. Both are perfect! The service here is top notch and you can have peace of mind that your glasses will be accurate to your prescription. Definitely recommend MyEyeDr in Murphy, TX.
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August 2023 by Beatriz Villa
It had been a couple of years since I had been in but I had a great experience! The new doctor is wonderful and the staff that helped me( did not get his name ) was so amazing and patient in helping me find the right glasses for me.
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July 2023 by Mario D.
After a very apologetic phone call from JP the district manager of the my Eye Dr chain, he assured me he had looked into the very unfortunate situation I experienced with the Murphy location. He also assured me that Tanner the store manager would do everything in his power to assure something like this would not reoccur. I feel that everyone deserves a second chance, I rescheduled my appointment and all is well, everything went very smooth and on time. Thanks everyone for a great experience.
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June 2023 by Jennifer Ring
We went so many other places looking for glasses for our son and this was the only place we could find the sensible frames we were looking for. On top of that, we were helped by Elise who was just wonderful. They made everything very easy and the glasses were ready in about a week!
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June 2023 by jalask
They have a box of old glasses they keep in the back you can add your lenses to. They are retro and I purchased two and had them fitted with lenses from my prescription! Now I have that cat eye vibe from 2000 I wanted. This is my go to place from now on for new specs!
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June 2023 by Jessica Lenihan
Mr. Tanner the manager was so amazing to us. My daughter’s glasses snapped and they did not have her same frames available. He allowed her to borrow another set of frames so that she didn’t have to use tape for weeks waiting on the other pair. He has such a huge heart! Love this place.
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May 2023 by Nevin A
The doctor is great, but customer service is horrendous! To make a LONG and rude story short, after waiting for over a month for my sons’ glasses, going back and forth, and getting the run around, all while being super patient, I finally pick them up and the manager did not even bother to come out to speak to me. He briefly spoke to me from inside a room until I left! The mind boggling part is, I see him being nice to other customers! I have never had such an experience in my life! They need to learn how to deal with customers, especially after continuously giving empty promises! I didn’t get the glasses until I told the manager today that I will complain about my experience. Finally, I get one of the glasses full of finger prints! I had to request for it to be cleaned!! The other glasses needs to be adjusted (since he told me that he will have it ready tomorrow, not today, and I didn’t bring my son with me to try it). Never coming here again!!
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May 2023 by Jennifer Hayes
I brought my daughter in on 3/8/23 for an exam. They told me at first it would take one week for her glasses to be ready. Then they said it would be another week. I said OK, I understand. Well 2 more weeks go by and no one is calling me back or letting me know anything. I have to go up to the location to get answers. At this point it had been 1 month since my daughter's appointment. Come to find out, my daughter's glasses were part of a shipment that was sent to the wrong warehouse. They said they would call me with any updates, but they NEVER called me back. I'm still waiting to find out what's going on with her glasses and it's now 4/20/23.
