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October 2023 by Shay Lovee
Very inconsiderate. They offer you multiple interviews then once they give you hope of a job, don’t even contact you back to let you know the status of your application just ghost you. Not appreciated..
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September 2023 by Baldwin Kristen
I had a situation about a month ago now with the Branch manager Denise. I came to the bank to figure out why there a delay with money coming out of my account. As I was talking to the teller Alexis and her and I were trying to figure things out, Denise the branch manager decided to but into our conversation. I proceeded to tell her that Alexis was helping me and she told me that she was the branch manager and basically she could just interrupt us because of her title. I told her that I was going to close my account she said ok.. very nonchalantly. As I was leaving the bank without my problem resolved, I was stopped by my cousins wife she asked me what was going on, I was telling her the story when Denise decided to tell me if I didn’t leave she was going to call security on me… I did not do anything to this lady.. at this point I did start cussing.. I decided to walk off and as I was walking off waited until I got in front of the vision center to yell and say “Have a nice day” the worst experience ever.. I filled a compliment and nothing.. Hopefully someone from corporate reads this
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June 2023 by roger leyva
Denisse helped my today was super sweet kind and funny! Ms. Karoline and Amanda were super cheerful and funny! Made my time there super enjoyable and fun! Thank you team! These ladies need a raise or a promotion! You can’t find great team members like that these days!
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January 2023 by Gio Mtz
[Visit time: Jan. 11th 2023 5:20ish.] Three people standing around chatting between each other. I came up as a potential customer to ask for $5 in quarters so I could do laundry. I was told that First Convenience Bank does not give change to non-account holders. I was really hoping to open an account in the future but now I know that this bank isn’t even capable of doing $5 in quarters?! Woooow…
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June 2022 by Jeanette Ivy
Branch Manager Denise is HORRIBLE. I can write a list of things about how she did me but I’m not gonna waste my time with the FOOLERY.
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May 2022 by Jennifer Church
I've been with them for 1 year now and haven't had any problems, they're always super helpful and friendly (Nacogdoches Branch)
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October 2021 by Gale Williams
Horrible service at Nacogdoches branch.
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May 2021 by Astasia Stevens
I've been with this bank for 9years. I have direct deposit and always in the positive and can't get approved for a loan to help me with my bill's. I will be switching banks. How sad a person banks with a bank for 9years and can't get a loan. Nor can anyone explain the reason of why.
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February 2021 by Betyna Villedas
I have been with them for almost 4 years in this time it has been an excellent bank I have safe and reliable money with them.
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January 2021 by Lorenzo Ariza
I can't transfer money from my account to a different account on my smartphone app.
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July 2020 by Starr Haffner
Have to give a shout out to a teller named Ke Miria, he is polite, patient and a smile that puts you at ease while he's taking care of your business. Great hire First Convenience, he is an awesome addition to your family. Would like to also acknowledge Susan who on MANY DAYS has helped me understand what was going on with my acct. You have 2 of the BEST at your company. Thank you
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April 2020 by Ebony Elliott
The absolute worst bank to go with. Mobile app is constantly not working. Their website and mobile app have been down for two days! The chat reps are rude and only solution is be patient or go to the bank. They close out the chat before you even can reply. This is the worst time to have "issues" with your banking.
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September 2019 by jonh doe
I awoke this morning to $2.48 in my bank account. Somehow $300 just disappeared from my account. I called the number on the phone card... After 30 panicked minutes of trying to get ahold of an actual person for a desperate attempt to figure out what could have happened... I finally get ahold of a person... Was promised a return call as soon as they could figure out what had happened... Was assured I would be called with some sort of explanation. It's 30 min before midnight and I know I won't get that call. My money is gone. Don't use thins bank. This isn't the first time this has happened to me. I'm reporting this to the better business bureau, and calling my lawyer in the morning. I was standing in line with a buggy full of groceries for my two children and my wife... We have nothing. We live check to check... To not even get a call back... We don't know what were going to do right now, but I can tell you this. We wait be banking with this scam of a bank. $300 just vanished. I don't know how I'm going to buy food this week. Don't end up like me. They wouldn't even call me back. Just to add an update. I was given a fake number to call in order to absolve this issue. I can't get anyone on the phone. I can't get anyone to help me, and just to top the cake... My check has it on Wednesday every day for almost a year... No MY pay check has disappeared and there is nothing I can do about it because it's direct deposit. Please hear me. DO NOT USE THIS BANK. THEY ARE A FRAUDULENT BANK THAT WILL ROB YOU BLIND THEN LEAVE YOU HUNGRY WITHOUT GAS AND NO WAY TO CONTACT ANYONE TO TRY AND ESCAPE THE NIGHTMARE
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June 2019 by ATeamOfHeroes
Great customer service
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May 2019 by Sarah Brewer
I have been with them for almost 2 years. An really love them
