“I cannot say enough good things about Mari at Boot Barn! I’ve been to plenty of western wear stores over the years, and she truly stood out above the rest. From the moment I walked in, she was welcoming, genuine, and had the kind of real smile that instantly puts you at ease. On top of that, her sense of humor and carefree attitude made the whole experience a joy.
Even when my husband decided to be that guy on the phone — firing off a dozen questions after Mari had already finished processing the return and was literally about to submit the replacement order — she never once let her smile fade. Meanwhile, I was clearly annoyed with him lol, but Mari’s patience and upbeat energy rubbed off on me too. What could have been a frustrating errand turned into a great visit that felt more like I was out shopping with a friend thanks to her.
I also watched her help the gentleman ahead of me, and again — patience of a saint! He peppered her with what felt like a thousand unnecessary questions, and she just kept her smile, answered kindly, and handled it with grace.
Boot Barn management team: Mari is the kind of employee every store dreams of having. Her customer service is top notch, and she’s better than most managers I’ve ever met in retail. Please give her a raise — she has absolutely earned it!”
Mens Clothing
“I cannot say enough good things about Mari at Boot Barn! I’ve been to plenty of western wear stores over the years, and she truly stood out above the rest. From the moment I walked in, she was welcoming, genuine, and had the kind of real smile that instantly puts you at ease. On top of that, her sense of humor and carefree attitude made the whole experience a joy.
Even when my husband decided to be that guy on the phone — firing off a dozen questions after Mari had already finished processing the return and was literally about to submit the replacement order — she never once let her smile fade. Meanwhile, I was clearly annoyed with him lol, but Mari’s patience and upbeat energy rubbed off on me too. What could have been a frustrating errand turned into a great visit that felt more like I was out shopping with a friend thanks to her.
I also watched her help the gentleman ahead of me, and again — patience of a saint! He peppered her with what felt like a thousand unnecessary questions, and she just kept her smile, answered kindly, and handled it with grace.
Boot Barn management team: Mari is the kind of employee every store dreams of having. Her customer service is top notch, and she’s better than most managers I’ve ever met in retail. Please give her a raise — she has absolutely earned it!”