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September 2025 by Francesca Soleil
This hospital (especially the ED) needs to be investigated and audited. They will turn you away from care of you try to go in without insurance. Regardless of whatever gaslighting response they send me under this review for you to read, I am TELLING you they will turn you away. You MUST have insurance AND you must be able to fill out paperwork before being seen. You WILL be turned away from care, for not filling out paperwork, not being able to, or for not having insurance. They think it's a loophole to not provide care I guess ):
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May 2025 by Cindi Stokes
I came in today for severe stomach pain. Got in quickly treated very kindly dr came in quickly and my nurse has been amazing. I have to say best er visit ever!
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November 2024 by Serena Cox
I had an emergency and was taken by ambulance to NMC. The doctor there was very uncaring and down right ugly.
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September 2024 by Valerie Simmons
Dr. Dickie and the ER staff are absolutely the best! I had the best nurse and staff when I visited on 9-9-24 at 9pm. I was treated with the utmost respect and genuinely felt they care! Thank you so much for your kindness ❤️
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August 2024 by Bill Frampton ALA
The staff and doctors of this hospital are amazing. Everyone from housekeeping to the head of pediatrics. God bless all of them and the work they do. This hospital is probably the BEST in 120mile area. Staff is professional, polite, warm and welcoming.
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July 2024 by Ritchie Way
The Doctors said Nurses are professional, helpful, knowledgeable, and friendly My wife and I have been treated at this Medical center on numerous occasions. Great staff, and professionals we have had the pleasure of depending on for medical emergencies, always with success. 24/7 emergency room with security, handicap parking near the ER door, handicap entrance.
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July 2024 by john hughes
I received excellent care for my emergency condition. I felt like the staff was receptive to what I was telling them. I would go there again.
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June 2024 by C M
I was taken to this ER in critical condition in 2021, and not only did this ER send me back home the first time I was brought in, I will never forget the second time (the next day) when a nurse outright made fun of me for not being able to walk myself to the wheelchair she brought out: “what? You’re not that sick! You were able to do this yesterday!” and she finally rolled her eyes, huffed and helped me to the wheelchair, all while making me feel how inconvenient I was to her life. I won’t ever forget that. I almost died, and a nurse being cruel to me were nearly some of the last words and treatment that I had on this earth. I was thankfully life-flighted to another hospital, whose nurses took my condition seriously and weren’t cruel at all. I really hope Nac’s ER has taught their staff some compassion by now.
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January 2024 by James Hendrix
Where is housekeeping. No hand sanitizer in er room 12. Dust on screens and on cabinet blood spot on floor acholol swab on er bed. REALLY......you need to get your clean on people....
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January 2024 by Nataloo Hoo
The wonderful nurses, doctors and staff at NMC have saved my life… more than once. Words can’t truly express my gratitude for the care they have given me, especially in June of 2023. I am beyond grateful for so many there that treated me as if I were their best friend, sister or daughter. Thank you, NMC. You have true gems of angelic humans within your walls that quietly do great things for others, every day. With humble and most sincere gratitude, your patient and friend, Natalie
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December 2023 by Jennifer Martin
Best hospital experience. I drive from Lufkin to Nac to use them for all of my needs now. Definitely a 10/10 and puts Lufkin’s 2 local hospitals to shame.
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December 2023 by Trevor Wark
I went to the ER, as I was having a real bad time trying to pass a kidney stone.ALL of the staff was AMAZING! Well, after numerous attempts to dislodge the kidney stone the surgical team showed up and ten minutes later there it was in a collection tray.15 mm stone. We all laughed good times. Named it little rocky. Lol THANK YOU To ALL THAT HELPED!
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October 2023 by Phil Roberts
One of the worst hospitals I’ve been to
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October 2023 by Jeremy P.
I went into the hospital concerned about a feeling I had in my left arm and upper chest. Also felt a little light headed which was all new to me as I have almost never been to the hospital in my life. I was given an EKG, had blood pressure checked, urinalysis, blood work, and 2 chest x-rays. The hospital was fairly busy so I understood the 4 hours it took for the tests and results to come back. The EKG and Blood pressure was done basically in the waiting room before I even came back to a room and when I got to the room, the EKG was not connected to me there once so they must not have thought it was too bad in the waiting room. Dr saw me 3 times for maybe 5 minutes total to ask me what was wrong the first time (which may have been 4 of the 5 minutes) and then later to tell me that the lab work looked fine , xrays fine and it was nothing. Did not seem to know about some of my specific results like Blood pressure and Glucose levels but since it was not a heart attack I was told it was essentially nothing and I was good to go. I was happy to know that it was nothing and I must have just been paranoid or having anxiety about something. No medication administered. I paid some money out of pocket while at the hospital and gave my insurance information but that was just the beginning... The ER sent one bill and I guess because I mentioned my chest, everything from that point on was billed at a higher rate regardless of the actual test results! I know this because I asked when I was going over my bill with the billing department. If I was a high level emergency I figured they would have at least kept me hooked up to blood pressure or EKG but I was not so it seems like they were not really that worried about me but knew they could get by with higher charges since I mentioned my chest. I also got bills separately from the Lab dept, Radiology dept, and who knows if I will get charged something else down the road. It was not like these things were in different locations, they are under the same roof. The charges just keep piling up all to be told nothing was wrong. I understand that it is not free but very shady that I am getting a large charge by the ER which included the lab work, radiology, EKG, and one charge because it was a higher level Emergency, but then to get other charges from the other departments that are in the same hospital just feels ridiculous. I can only image what it would be if something was actually done other than test. I will give them 2 stars because the nurse and lab people were very nice but buyer beware. I say buyer beware because you are not really a patient, you are a customer! Be prepared for your multiple bills if anything happens while you are there. I think I had to be wheel chaired to the X-Ray so waiting to get a bill from the mobility department! Sincerely, Healthy and now Broke
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July 2023 by June W.
One of the worst hospitals I have ever been to. You definitely don't want to be in the ICU here. They don't take responsibility for their short comings. Most of the staff is Incompetent and lack compassion. I spoke with three different people about my issues after my mom died in their ICU. Rita had compassion and seen room for improvement. Mark and Felisha seen nothing wrong. Mark or Felisha really didn't seem to care. According to them, everything was done properly. Myself, my son, and my husband know what happened the day my mom died. You can't make us believe it was different. I highly recommend that you don't take your loved ones to Nacogdoches Medical Center! I give the ICU 0 stars. One nurse on the floor was great, Diana. The rest should find a new profession. This place is incompetent and lacks compassion. Many devices do not work either.
