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February 2024 by Casey Morgan
If I could give this place zero stars, I would!!!!!!!Sorry, sorry place with terrible costumer service. Today I went in for two venti coffee they were misunderstood to be grande, that’s completely fine not a big deal… until one of the barista’s named Isabella, asked me if I had problem or did I need to say something from behind the counter! I asked for the manager as she continued to get loud with me! Finally the manager came out, and asked what the problem was and I told her..:. She said she’d speak with her. For me that is not enough after she completely lost her composure on me in front of a full store! I will be contacting corporate and anyone else I need to contact to have her terminated!
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October 2023 by Clay Patrick (ClayDay)
It’s the exact same Starbucks you can find anywhere else but in a college student center on the second floor. There is a good amount of seating both inside and outside, and just about every seat has something nearby a customer could put their drink down on. I’ve seen them get orders wrong quite a few times but have never had trouble getting them to fix it.
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October 2023 by Gracelynne H.
I will admit they have good service an great beverages, but there breakfast sandwich was served frozen and very disgusting.
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September 2023 by Joshua Bing
It was way better before the remodel. They took out a lot of the seating and expanded the bar. This is definitely not a social place anymore. No one sits down with their drink. This location seems to be geared way more toward mobile / delivery service orders and the new design seems to reflect that. A shell of its former self.
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August 2023 by Stephen Matheny
I ordered online as I drove from Lufkin. Got there and the store was closed. Not only are they closed, everything else on campus is closed - so, now I'll have to drive off campus to get something. Thanks, Starbucks. Do better. Also, there were several people that came in after me with similar issues.
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August 2023 by Benjamin Rivera
Here is your unbiased review from a SFA student who isn’t a “Starbucks is my personality trait” basic person. Yes, it tastes good, yes it’s quite expensive, with drinks averaging $5-9 per cup. Considering how quickly the drinks come out, and the service I got, I think most of these reviews need to chill. It’s not that bad, they just expect minimum wage employees to treat them like royalty.
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July 2023 by Dan S.
Smells good, good staff, and the Cold Brews are VERY ADDICTING, Pumpkin Spice season is the best time to go!
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December 2022 by Brian Esters
Just lower your standards and expectations when you visit here. This review is from 4 visits here. I live out of town travel the entire US so frequent Starbucks. No one cares here. Coffee not bad. You are not going to get 3.5 star service here. Attitudes roll through the building. I came through early around 6 am and thought the guy working window and coworker where going to fight. The barista on todays visit is standing at station scrolling phone there is no designated mobile order pick up so I ask sh rolls her eyes up at me never says a word looks at where sticker prints snatches it then continues scrolling. What a joke. Hey but my standards are low but when I pay $6 for a coffee I want a little service. If I could give negative stars I would “tap that screen”?
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December 2022 by Jared Fears
Great place to stop in for that much-needed caffeine fix. Aside from the early morning rush when they first open, everything runs smoothly.
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November 2022 by Christina R.
Horrid. I am so bummed that there is only one location in Nacogdoches and one 50 min away in Henderson. Both super poor service and poor drink/food quality. Multiple visits over the last 6 months. I love Starbucks and unfortunately have to deal with the consistent disappointment. Henderson is getting better and I can tell they are trying. I get that they are busy. But staff for it and educate your baristas!!! Today I went to the Nacogdoches location for a grande iced americano and got NOTHING BUT ICE. I also ordered it on the app at 9:09am leaving more than enough time for my 10+ minute drive to get there to have it be ready. I get there and asked about my drink since I didn't see it. NO ONE helped me. I stood waiting for 5 minutes and finally after SEARCHING for it and waiting for someone to help me, I saw it tucked away on the baristas side of the counter along with my cold Turkey bacon sandwich I ordered as well. So MAD!!!! What's the point of ordering ahead!!! I really really hope Starbucks Corp steps in and makes some positive changes!!
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April 2022 by Alyssa B.
They were SLAMMED two Saturdays ago. I waited 45 minutes for a mobile order in store after it should have been ready, because the tickets were flying out of the machine like crazy. 15+ people inside and the line was backed up. The baristas were working as fast as physically possible. Everyone loves Starbucks, sometimes our tiny town is crazy busy.
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November 2021 by Natasha R.
I definitely don't understand the two star reviews. I just watched the barista team help two older ladies who didn't really understand the menu order coffees. They were kind and patient and made sure the ladies got coffees that they liked; I'd want my grandmother to be treated that way. Great job to Lily and your coworkers.
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August 2021 by Chris A.
Unbelievably poor service! Slow, inattentive, and the staff couldn't care less! We were the only in-store customers and only ordered a drink and a breakfast sandwich. The drink came out pretty quick but after 15 mins, we approached the counter to as about the sandwich; they had forgotten all about it! No apogies, rather just a dirty look when we asked about it nicely. Additionally, even with more than enough staff, the interior of the store is gross! Dirty floors, trash on the floors and the coffee service area is disgusting and not stocked with the essentials. I get the feeling they are believing they can just skate by on the brand name, but there are many other options and my experience at this location, which was my first time, has convinced me to try the competitors!
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July 2021 by Royce Green
They've got a Starbucks in the Stephen F. Austin college, how crazy is that!
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April 2021 by Cal C.
I'm giving 4 stars cuz the coffee was right on. Italian Dark hit the spot this morning. I forgot his location is kinda small and with a one way in and out it's tough to navigate. The staff was great. But they were humpin it. The line was out to the street! They had a tough time with the demand. Kudos though. Thanks for the great coffee. And the redheads!
