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February 2024 by Mari Garcia
I had a 8 week old puppy for 3 days. Was planning on taking her to the vet first thing on Monday but of course something always happens over the weekend! Saturday morning I woke up to her whining and her bottom bleeding. I quickly searched local vets and Ward is the ONLY vet in Nac that is open on Saturday! I went first thing in the morning panicking & with no appointment! They were able to see her immediately and calmed me down. They explained her situation very well and gave me steps by step instructions to help her get better. Monday morning, I cancelled the other appointment and called them to schedule a puppy exam and vacs. They were able to see her again that exact day and check up on her issue from Saturday! Everyone was super friendly and helpful! Needless to say we have found our fur babies vet! :)
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January 2024 by heatherbhdfmly gmail dot com
Great service, and very knowledgeable about equine care and reproduction.
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January 2024 by jami simpson
I will not go to any other vet. I full trust them.
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January 2024 by Marcus Wells
Very helpful and knowledgeable, and services not murder on the wallet, highly recommend
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November 2023 by GYPSY RIGHTFIELD
First time to bring our pit baby in, was an awesome experience , they got our lil Man in and out quickly, staff were friendly and made me, someone with PTSD and very anxious in new places, feel welcome and were eager to help!
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October 2023 by Justin Pope
Went to take my dog to get his annual yesterday. We have used Ward Animal Hospital a couple times in the past and have been happy with the service and cost. But the following are things that I wasn’t happy about from our last visit:- We had a 9:30am appointment which we were not able to be seen until after 10am.- The price for my dogs annual is significantly more expensive compared to the last time.- We used to use Chewy to purchase medical supplies for our dog, but now we are hamstrung to use their online pharmacy because of service fees to continue with chewy.These things are going to make us reconsider seeing a different vet.
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October 2023 by Rory Kieffe
No experiencia at all. Filled out their website form on Thurs. 09/28/2023 listing my hoses injuries and submitted them, with their site saying that depending on time submitted it might be 1-2 days untill i receive a call with appt. date and time. Im writing this on Tuesday at 10pm 10/02/2023 and have yet to receive a phone call.
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September 2023 by John Crocker
Had a kitten spayed and rabies shot.On dropping her off for surgery I was asked by the tech if I wanted anything else and I said no, thinking that she was talking about blood work.Picked her up the following day and brought her home.Now she is unable to meow, having difficulty swallowing and wheezing.Called back and talked to the lady at the front desk and she said it was probably from the trach tube.She the asked if I wanted to pick up some pain medicine. I then asked if it was liquid or tablet form.After further discussion I was too find out the kitten was given NO pain medicine before or after surgery!I was told that I checked on the paper no pain medicine.I wasn't told that they didn't give anything for pain, every other animal that has had surgery was always given pain medicine before surgery, then you have the option of bringing some home to give the day after if you so desire.This should be explained to the owner in full before ever asking you to sign papers, not just tell you to sign papers.This would have never happened when Dr. Ward owned this animal hospital.I had not been there since Dr. Ward sold his practice to Dr. Grant, needless to say that I will not be going back.If you so desire to use this practice make sure you question, question, question about what will be done before signing any paperwork because they don't explain anything, just say sign the paper
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August 2023 by Chris Thomas
Our first visit to Ward Animal Hospital was a good one. Made us feel at home and took care of our babies like their own.
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June 2023 by mel cook
Beware this place will attempt to overcharge you. The vet wants me to manage arthritis in my pets leg because he refuses to do a surgery but also could not explain how to manage arthritis. If my dog is yelling out in pain clearly something needs to be done not just "manage her pain".Total time I seen an actual vet maybe 3 minutes at most. I was charged almost 60$ for an exam yet an exam was not performed. I would not recommend this place.
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May 2023 by april vessels
I love this place, a couple employees are kinda um.... Not very people oriented but for the most part if u can bypass that person, you will be very pleased... Mr ward is amazing and the. Assistants of the vet rock as well .. thanks y'all...
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May 2023 by Brent Rowell
Dr. Mike Ward saved our dog's life a couple of weeks back. Best Animal Hospital in East Texas in my opinion.
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May 2023 by Cindy German
Dr Grant and staff are kind, caring and compassionate. I had to make a very hard decision about my 16 year old cat. I appreciated the honesty and care.
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March 2023 by N. Castillo
....my puppy had surgery & I left him his toy & blanket that smelled like his mom, I think the staff forgot about it & didn't ease babie's anxiety; he spent the nite @ hospital too.... so.... I wish staff listen better & consider the babies' feelings. Ty
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January 2023 by Brooke Wilemon
My first time at Ward and it was not a very good experience. I was “not allowed” to speak to an actual vet before they took my animal to the back to have her (spay) stitches removed. I have owned many animals and grew up on a farm, there is absolutely no reason my animal needed to “go to the back” for stitch removal. This is the first vet I have come across that did not do stitch removal in front me. The vet (after the fact) told me that this policy was left over from Covid and that it worked best for them. Well, this is my animal (I am paying to speak to the actual vet) and I know her history. The vet never checked if she was healed enough for removal or asked when or who did her surgery. They did not perform the surgery so there’s no way he could have known. I do not like vet clinics with little transparency. I do not trust them. They did not hear my concerns, a vet tech took my animal to the back and then spoke to me after making decisions on my behalf. Will not be returning.
