-
August 2023 by Shawn Graham
I have never been to a more unprofessional mechanic shop in my entire trucking industry. The service side is so disorganized and they don’t have a clue on what’s been done they tell you multiple stories because they don’t know what’s going on it took them 24 hours just to send me a quote over to approve for a small air leak that took 20 mins because I watched and replaced 4 cab lights and that took them 3 hours to replace the bulbs because the guy I talked to was doing them he was new an inexperienced and I don’t believe I should have to pay 700 in labor for them having inexperienced techs for a job that takes 30 minutes. One guy even popped off and said it’s the tech supervisor is why this location is like this. I totally believe it because this location has a lot of bad reviews. You would think someone would do a shift to management to make it a desirable place to go and get your stuff worked on because this place has a lot of potential. If you are in Texarkana needing work done look again before you decide this location
-
June 2023 by Qwert Poiuyt
On 06/14/2023 @ 02:45 pm the two guys at the front desk. Spare parts department, not helpful, unprofessional
-
June 2023 by jarrid HICKS
Good morning, and to whom it my concern, this is Jarrid Hicks, and I’m sending this email in regards to unit number 23055, which should be unit number 23065 because it is my truck number not 23055.I brought truck into the peterbilt dealership on Tuesday due a massive fuel leak. I was told by the service department that there were other issues always. Which I’m find with because the truck is under warranty by NTP/premium 2000. I received a email yesterday that my truck was waiting on a bay/tech. I’m reaching out on this Thursday morning to see if my truck will be done today???I tried calling the service department this morning, but I was unable to get through.Please advise,Mr.hicksSent from my iPhone
-
April 2023 by Arthur Pearson
The sorriest shop I ever been to. They don’t have a sense of urgency about anything. I arrived between 8:30-9:00am and sat till about 3pm before they even touched my truck only for them to wait till close to 6pm to tell me that they wouldn’t be able to finish till the following day. There was also another guy there waiting since 8:30am for a oil change he also didn’t leave till closing time at 6pm. They never have answers they are always vague. Mechanics are slow and it seems like the only thing the employees are serious about is taking their lunch. Supervisor sits around and talks to them throughout the day instead of making sure the work is getting done. Honestly they don’t deserve the one star but I had to give it in order to leave this review. On top of all this they have the nerve to have a sign saying “leave a google review with your honest opinion” as if they are confident in their work. I hope this is not the work that builds their confidence and makes them happy!!!
-
February 2023 by Jason Thurley
Watching mechanics chat with each other instead of doing there job. B.S. on your break. 190$ an hour. You don't deserve 10hr
-
January 2023 by Melvin Lopez
This dealer is bad no communication they tell drivers one thing and do another. I brought my truck in because we was told they had the part in stock and could look at it the same day. 48 hours later they still don't know what's wrong
-
January 2023 by Donald Paul
Slow! Had truck down 7 days, absolutely no since of urgency. And somehow ended up with more problems than came in for.
-
January 2023 by Sean Howie
Had to come in for a headlight issue on a new Pete after replacing the bulb a few times. There's construction in the lot so I had to drop my trailer next door. Got me in the next morning. While I waited they ordered BBQ for the employees and got more than they needed so offered me some. They didn't have to so it was nice...and who can say no to BBQ! Great staff. The kind of hospitality I would expect in Texas! Thank you!
-
January 2023 by craig mccullough
Got there first thing that morning! Got checked in and then they started working on truck! Everyone there from service writers to mechanic to salesman and parts personal was nice friendly and helpful! Probably one of the better Peterbilts I’ve been in!
-
January 2023 by Dennis Renfro
Rush Texarkana and Rush Waco are the only places, I do business with service dept. The best in Texas. Always great service and Hospitality, Highly recommend these places . Thanks for your great service
-
November 2022 by JB84
Great shop. Shop times are really fast due to location and work load.
-
November 2022 by John W Mosley
Great people. Keep me up to date on my work and did great work.
-
November 2022 by Cheryl Spurlin
Really friendly staff and easy access. Plenty of space for parking.
-
October 2022 by ERIK Markel
Very friendly when you check in. They treat you like a person here been to some dealer / service centers were you are given a attitude when you check in. Here they are very friendly
-
October 2022 by David Montgomery
Nice and friendly people. Got me in and fixed as soon as that could. Would go back and time if I had to.
