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August 2022 by Brenda Cridland
Friendly customer service. Clean store. Prescriptions filled on time.
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May 2022 by Stephanie
So RUDE. I pulled up for my COVID test as usual. Never had a problem before. The girl working behind the window was argumentative and rolled her eyes as soon as she couldn’t find my name. She did not ask me for my confirmation code at all and instead kept insisting that I cancel my appointment because she couldn’t find me in the system. She then told me to drive to lane 2 so she could assist someone else. I pulled over for a good ten minutes and then pulled up to the pharmacy again after the line was clear. A random male said he’d be right with me. I waited ten more minutes and no one came. I went to cancel my appointment to try it their way, and there was nothing to cancel—- it was as if the CVS pharmacy had cancelled my appointment! I will never go back to this pharmacy. They’ve never been kind or helpful and I should have just remembered that. People are sick and need care and compassion— you won’t find that here. They should just shut down.
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January 2022 by Paige G.
Closed earlier than posted time! Needed medication late at night. Internet searched all stores nearby. This CVS location was closest, & said open till 12 midnight. One of the last stores in Clear Lake open till midnight anymore. I hurried & drove 4 miles, arrived at 11:50, doors were locked, but all lights were on inside. Another customer and I knocked on the door for a minute, & waited about 5 minutes. No one came to the door or acknowledged us. Unable to get any medicine tonight because I guess their manager wanted to go home early? Poor customer service to close & lock doors before posted time.
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January 2022 by Andrea C.
WORST PHARMACY EVER! Arrived here at 3:30pm with prescription in hand and pharmacist said "Your prescriptions will be ready in a few hours, after 6pm" The sign at the pharmacy said the pharmacy closes at 8pm. Arrived at 6pm and was told the pharmacy closed at 4pm... WHAT? So now having to drive an hour away to the Pearland CVS with my screaming, crying, miserable baby who has a fever because they refuse to transfer the script to my local Walgreens. This is ridiculous. Why did they say it would be ready in a few hours if the pharmacy was closing in 30 minutes? Why does the sign at the pharmacy say it closes at 8pm? The pharmacist at CVS Pearland was rude too. Never using CVS again.
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September 2021 by Jon S.
Dirty sales floor. Night manager does not know basic functions of operations. Photo associate is difficult to work with and doesn't know how to handle mildly difficult situation and takes it too personal when he makes a mistake. There's other cvs or walgreen options nearby to get the expected service needed.
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May 2021 by Donna Drosche
The times on doors say they are open until Midnight. This needs to be changed at store entrance.
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May 2021 by jerrel denzel
The customer service is so bad here. The staff is off somewhere hidden in the store, no one ever at the front to check out, or they don't respond. The aisles are very cramped. Prices are not very good.
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January 2021 by Google user
Very friendly staff \\u0026 service.
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March 2020 by Kandice H.
This has definitely become the absolute worst pharmacy on this side of town. They truly could care less about their customers/patients. If you call in a prescription at 10 a.m. expect to get it the following day. I will never ever use this pharmacy ever again. Thanks again CVS while my 5 yr old continues to stay awake all night vomiting!
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August 2019 by Pamela M.
Life saver of a pharmacy! After not getting the phone answered at the location on Bay Area for 16 minutes and after calling back again, I called and was helped in less than 5 minutes with kind service and prescriptions ready in less than an hour! I will definitely use this location from now on!
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January 2019 by John K.
We've shopped here several times in the last few months. The service is always great: fast, friendly, professional. This store is always clean, well stocked, and the employees attentive and professional. Two thumbs up!
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January 2019 by Kayla W.
I'm here at the very moment collecting my prescription. There's a lady here solo and she's doing an absolutely amazing job managing the window and desk, all while being so sweet and nice. She makes the wait bearable and is very helpful. I'm happy to have had my scripts sent here! Celebrate woohoo. Dang you CVS radio. Come on, woohoo. No but seriously, keep up the great customer service! Thank you!!! Love- a Sick tall lady.
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October 2018 by Kevin Y.
It's CVS!! Needed some first aid on this trip, knew where to go as cvs keeps a pretty std layout , in and out process. Plenty of staff on hand including pharmacy so everything I expected in a cvs. Forgot my card but phone number got me credit and I was in and out quick and bleeding was contained . Thanks for being open when I needed you!!!
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April 2018 by Kate W.
Terrible service by the pharmacy manager. I have been getting prescriptions filled here for a couple of years. RX was called in by doctor. I called to check on it's progress an hour after the antibiotic had been called in. I was told the prescription wouldn't be ready for another hour and a half. I explained the timing would not be possible as my kids would be in bed at that point. I, as a single parent, cannot leave to go pick up the medicine and that would mean my child with terrible ear infection would go to sleep without the necessary antibiotic. The response from the manager was sorry, we are behind. Oh that's acceptable. Not. Won't be back again.
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March 2017 by Janet Rose
Very friendly staff & service. They are a main stay in the area. They have been here for many years.