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March 2024 by Elliot Reed
The store is setup nicely and clean but when I needed assistance finding which oil was correct for my car I looked around for an employee only to see the attached photo. I called out to him thinking he might have the other earbud out but received no response and he simply continued staring at his phone. Walked right out the door after that. That's no way to act around customers.
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November 2023 by Wanda James
I needed hi-beam bulbs for my vehicle. Purchased them and asked if anyone could possibly install them. Dillon was the person who checked me out and without hesitation said he would take a look. Within 5 minutes he had both bulbs installed and I was good to go. Excellent customer service! Thank you so much!!
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November 2023 by Michael Surface
This store sucks,,they give you the wrong parts ,and do not want to take them back on return ,they have lost my business
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September 2023 by rob curtis
Everything turned out well no problems with anything
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May 2023 by Susannah Bone
Best O'Reillys I've been to. Excellent service. Reasonable expectations. Ask for Matthew.
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May 2023 by Matthew Maroste
Only cuz the service rep was helpful but bought a battery got home installed it and car wouldn't start thought terminal may be bad so replaced them and tested battery had 11 v went back they pulled a second battery also no good. Third battery finally tested ok advice make them test battery before you leave so you don't have to go back
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March 2023 by Charlie Schulz
Counter staff told me they had my part went to get the next day it was wrong
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March 2023 by Fatmans supra
Great guys in here, bought some u joints and they got em quick without hassle.
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June 2022 by Robert Thiry
I came into O’reilly’s for a replacement fuse on my truck and I was completely blown away by the level of service that Colin gave. You don’t see that very often anymore. I ended up buying two bags worth of extra stuff just because of the level of service Colin gave. Great job! I’ll be using this store from now on!
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June 2022 by Ray Kathy Drews
Great Customer Service! And John Boy recommends Import Direct OE Replacement Parts!
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May 2022 by Anthony Omes
In a small town we're fortunate to have a chain autoparts store. You can also rent a few speciality tools here as well.But they could use more help. I've never ever gone into this store and not have to wait in a line to check out.
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April 2022 by Jacqueline Smith
Matthew is the best. He is very meticulous and into his job. Whenever I go to this location, I look for Matthew to help me.
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April 2022 by Josue Alaniz
Absolutely terrible experience both times I went staff is very uninterested and unprofessional.
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December 2021 by Chelsea —
I have been coming to the Navasota location O’Reillys for years now, even more the past few months with the whole pandemic. Also has new store manager and a few new employees….. Chelsea goes above and beyond, she puts in the extra effort to find what i need each time. Awesome job dear.
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December 2021 by Melissa Mize
Helped me but not wanting to help give read out for engine light on in my vehicle.
