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July 2024 by Dustye B
We have used the Nederland location years ago, but switched to Stagg Drive in Beaumont location since closer to home.We have been extremely dissatisfied the past 2, or 3 times in Beaumont so decided to make the short trek to Nederland.Dewayne was wonderful, even when he was juggling numerous situations.Not once did he make us feel like an inconvenience, or disregard our questions.Times are hard these days, and it I'd no different for us, than anyone else.I appreciate the empathy, and prompt attention.Thank you so much Dewayne.
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July 2024 by Andres Magana
Customer service was horrible, they also did not rotate my tires and gave no legitimate reason why. Worst experience there ever I never had any issues before until today.
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July 2024 by Cary Hughes
I cannot recommend this place.
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July 2024 by randal sanders
Dwayne is a great guy..
But his employees need work.
Brought my car there for a “burning smell, and brake check” they told me I need brakes..Service writer said “ your brakes can have a burning smell when pads are low” didn’t seem right to me.. but I listened to them and spent 600 dollars changing them..
Brought my car home, still smells the burning smell.. brought it back to the shop and when I arrived the tech met me outside said “ yeah your oil return line to the turbo is leaking”
Was never told that when I went to pick it up or over the phone!!!
and I would have never gotten the brakes changed if it was the oil leaking onto the muffler…. Still haven’t gotten a call back to see if they can fix it and it’s been a week. ( at least he signed me up for a firestone credit card to get 60 bucks off) ..
That place has and always will be a joke.
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July 2024 by Kathleen Hawsey
The staff was very helpful and accommodating when I had to have my car towed in for repairs. They checked out my vehicle and then called me with an estimate. There was no pressure to purchase other services, but they let me know about their recommendations and sales that were coming up soon.
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July 2024 by Mike Bridges
Great service, good people
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May 2024 by Brick Mason
Recently got my car inspected here. I was asked if I wanted to be a member customer (free); I affirmed because I did intend to come back because the service and staff seemed professional. At NO TIME was I asked if I wanted to apply for a credit card; NEVERTHELESS, I just got a notice from CreditFirst that my application (#011421970) for a Firestone credit card was denied because my credit agency accounts were frozen (I'm glad they were). If my accounts had not been frozen an extra credit card would lower my rating and cause me the trouble to close it. Firestone, nor anyone else, should ever start a credit account for anyone without explicit permission. It may even be illegal, I don't know.
Re: Owner's response:
With full details? I did not provide enough in my review?
1. I posted the CreditFirst number in my review. Can’t you find me from that.
2. My review was posted specific to the store’s address. Can you not see which store I was talking about - Nederland, TX.
I provided enough detail in the original review. If you are really concerned, you should put in a little effort yourself.
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May 2024 by Jonathan Valencia
The staff are very professional and do a great job when conducting maintenance on my truck. I know what needs to be worked on is in good hands.
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May 2024 by Gulf Coast Cleaning Company
Takes care of our vehicles highly recommended
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May 2024 by Daryl Tucker
Great people, great service.
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May 2024 by deez nutz
It is one of the few places that treat you right when you need tires for your car and excellent customer service
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May 2024 by Dwight McDonald (Maverick179)
Fast friendly service
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May 2024 by Michael Malonson
Get the lifetime alignment it’s worth it!!!
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March 2024 by Brooke English
Great customer service and communication! Dewayne is always good to talk with and gives great advice
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January 2024 by Joanna Clopton
The men were very helpful and friendly.
