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January 2024 by Joanna Clopton
The men were very helpful and friendly.
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January 2024 by Sue Robledo
Dewayne is great. They don't try to over sell you, explain everything, give you options.
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January 2024 by Deena Stiles
Quick and efficient. Trustworthy
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January 2024 by Trinity Thornton
My car broke down and the manager Dwayne was super helpful! He was very honest and explained the process every step of the way. The entire staff worked very fast to help get us back on the road and even tried helping us find a rental car in case they had to work on my car a little longer. They were able to fix our issue and get us back on the road and even called us the next day to make sure my car was still running okay. Overall GREAT staff, we’d be stranded without them! Thank you Firestone!
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December 2023 by Charles Gore
Fast and courteous service
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December 2023 by Cody Harper
4 times I’ve tried to use this location and if you aren’t able to leave your vehicle for 8+ hours I recommend going somewhere else. They open earlier than most places (7AM) so I’ve tried being the first one there and was told it would be after 2PM for an oil change and tire rotation. I do not recommend this business.
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December 2023 by Katie Walker
Everyone was very helpful, and was in and out in no time
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December 2023 by Ruth C
They took care of my car. They know their stuff. Very friendly.
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September 2023 by C H
Every time I enter this store no matter what time of day the wait is always 3-5 hours. I drove down the road 2 mins for my flat repair. They jumped on it and didn't charge me. Will never use Firestone in Nederland,Tx again. The worker proceeded to argue with me saying that's just the way it is. Ok.
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September 2023 by Thomas Fernald
I came to Firestone with a lot of issues with my truck and Mike and the other guys there did everything they could to help me out and they did it with excellent service excellent attitude and didn’t excellent job five out of five stars I would come back here for any service I had
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August 2023 by Ted Cutaia
I bought 4 A/T tires for my truck on 6-21-23 from Firestone on Nederland ave, Nederland, Texas. I had an appointment at 7am and got there before 7. I was the first one there when the top manager unlocked the door. At 7:30 my truck was still not being worked on, manager said the guy that does it hasn’t come in yet, I guess they set their own hours. You could tell he wasn’t happy about me asking. I paid $1400.00 for tires and road hazard. 8-9-23 I get a nail in my tire so I call Firestone to see if I can bring it in, he say’s yes but they are busy so I’ll have to leave it, no problem or so I thought. I drop my truck off at 11 am. I had an appointment with my colon surgeon at 5 pm so she could go over the colon surgery that is scheduled for 8-14-23. At 3 pm I was getting a little nervous about making the meeting so I called Firestone and asked them the status of my truck. Well that’s when the manager got a tone and said they haven’t gotten to it yet and that I didn’t make an appointment. 4 hours for 1 nail, wow tough job. Thankfully I found someone who could take me talk to the surgeon. Just finishing up the surgeon meeting at 5:30 pm when Firestone calls that after 6 hours they finally got that 1 nail out and that they close at 6. Told them I can’t make it before they close so leave my truck locked and I’ll pick it up. When I got home something told me to look and see if the lug key was there, surprise, no. Glad I didn’t have a flat on the way home. 7 the next morning I call and they said yes we have it, I guess they needed more than me, I go pick it up. Today, 8-11-23 I get in my truck and the tire that had the nail removed was showing 17 psi, wow. I took it to a place that has people that know what they are doing and low and behold when he put soap on the tire it a lot of nice bubbles. The patch was hanging on by half, great job Firestone. See pictures. What ever you do avoid this place and go somewhere else, I have to eat road hazard money because I wouldn’t take a child’s tricycle to them. Brain dead morons from the top down. Top manager is rude when you catch him in a lie, doesn’t need to be talking to the public that’s for sure. If I can prevent 1 person from having to deal with these people because once they have your money you’re nothing to them then I guess the money I lose on road hazard will be worth it.
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May 2023 by itz_britanny
I want to say that Dewayne went well over for customer service had no problem with him or the wait time for our car but issue was for the Firestone credit card had and paid it off but since I haven't used it in a while they closed my account didn't tell me when I called a couple weeks ago and also called Dewayne called this morning and made sure I had enough to do the work I needed for my car still no one said about the account being closed him and the other guy that was in there was very helpful and made sure we were well taken care of definitely very well customer serviceService: Brakes
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February 2023 by Joey Reynolds
Quick, easy, and polite service
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February 2023 by Chris O'Connor
I was set up with a cfna credit card through Firestone in 2019/18 bought tires for my truck, and recently had a friend borrow that truck for an extended period of time, he caught a nail and brought the tire in for a warranty replacement, a Firestone rep charged $66.60 to my account on September 22 2022, without my authorization, changed my name in there system to have my first name and my friends last name, because I had not used my credit card I had not thought to check it, that is until this month January 2023 when I needed tired on one of my other vehicles, I call to verify my account, and find that my credit card is over 3 months behind, this charge has ballooned to $180+, my credit limit has dropped from 1600$ to 600$ due to being flagged as a account no longer in good standing, and there's nothing cfna will do about it, this has now also affected my credit so unless you want your credit card used by someone else I wouldn't go to Firestone
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January 2023 by Daryl T.
I love this Small Town Firestone. They are always there to help when I need anything. Great staff who always go the extra mile for their customers.
