Ace Hardware is a local store known for its exceptional customer service and knowledgeable staff. Customers appreciate the friendly and helpful atmosphere, making it easy to find what they need. The staff, including individuals like Josh and Dee, are praised for their expertise and willingness to assist, often going above and beyond to provide solutions and suggestions. Many reviews highlight the personal attention received, with staff members actively engaging with customers to ensure they find the right products. Ace Hardware offers the convenience of ordering items that may not be in stock, saving customers a trip to larger stores. Additionally, the store provides delivery services, enhancing the overall shopping experience. Overall, Ace Hardware in New Boston is recognized as a valuable part of the community, dedicated to being "the Helpful Place" for all hardware needs.