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November 2024 by Brittany Bailey
This review is mostly based off of communication transparency. I didn’t have the best experience, my stylist is very creative and the look she gave me is pretty especially since she was working with previous lashes she didn’t do. But I felt taken advantage of. The first thing and main point I made in the beginning was I loved the length of the previous lashes I had on and I wanted to match that. I found out after I looked in the mirror at the end that they didn’t have lashes to match my other lashes. That bothered me bcuz if she told me that before we started I would’ve only asked her to remove my lashes.. then the other thing is I specified I didn’t want volume I wanted only length with spaces in between and she did volume to where I guess it was considered a specialty request and when I went up to pay after she told me it would be $100 before we started I ended up finding out I got up charged based off the style I “chose”. I understand she had to work with what I had come in with but if she had a little more communication with me before hand I would have not been shocked by the price difference and the fact that I sat there to get my lashes done thinking she was matching my length to find out an hour later that she didn’t even have that length to begin with…. She was sweet and like I said she has creative skill with this but that experience will make me not come back. Also she was very heavy handed on one side and hurt me a few times. Just a little constructive criticism for her future clients. No shade to her.
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October 2024 by Taylor Lindsay
Great quality service from everyone at this studio. Lash techs are the best I've ever had. Love that they do memberships! Saves me so much money!! The front desk is so nice and great at their jobs. Will come here until I die
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October 2024 by Anna Chapa
I’ve been here before a few years ago and had a good experience. This time I saw someone different. My lashes started falling off the same day they were applied. I couldn’t call the office due to my schedule. When I finally had a chance to call, the girl that answered stated that I needed to call within 48 hours of my service. I told her I was never informed about that time frame and she said it was in the document I signed when I checked in. This part of the form would have been good to hear! Not just “sign here” and go with your stylist. Since the phone calls are recorded, it would be nice to have management hear her tone. She couldn’t care less and didn’t even offer a solution. WHAT A WASTE OF $200! I don’t have that kind of money to throw away and am very disappointed. I should have just saved my money and bought mascara.
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September 2024 by Keith M
management here is a joke, the poor employees,
will be taking my business elsewhere
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May 2024 by Allyssa Haughton
I’ve been a member for three years as of recently there’s been so many problems at the new Braunfels location save your money, find an independent stylist
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April 2024 by Braydon K.
my girlfriend tried cancelling her account because she hasn't had her lashes done in awhile by these people. they ignored her calls and emails a full 48 hours and proceeded to charge her $80 and still refuse to get ahold of her. will be putting a claim on the charge and going in to have a discussion about this thievery.
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April 2024 by L M.
Today April 2024 STAFF AMAZING I loved how KIND they were it was effortlessly and I felt incredibly comfortable it was my first time ever getting eyelashes and they knew my once yet my concerns and they listened. It was a great experience. Very careful with my eyes. I love my eyelashes. I would truly recommend here.
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February 2024 by Jessie Trevino
My first experience with Amazing Lash Studio was extremely disappointing. Despite paying extra for a "professional lash tech," my lashes fell out after just one week. To make matters worse, the second set only lasted a day. The lack of a call back from management to discuss these issues left me feeling neglected and unsatisfied with the overall service.Definitely don’t recommend this place unless you want to throw away $200…
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January 2024 by Jessie T.
My first experience with Amazing Lash Studio was extremely disappointing. Despite paying extra for a "professional lash tech," my lashes fell out after just one week. To make matters worse, the second set only lasted a day. The lack of a call back from management to discuss these issues left me feeling neglected and unsatisfied with the overall service. Definitely don't recommend unless you want to throw away $200...
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January 2024 by Irene P.
Everyone is so nice, the studio is very clean, and most all of all I love the pampering I get while I'm there. I love getting my lashes done here!
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January 2024 by April Hernandez
Will never go back…. Paid almost $200 and lashes started falling off that evening & didn’t even get what I asked for!!Ugh….VERY DISAPPOINTED!!! I regret not reading all of the reviews before going to this place.
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January 2024 by Faina Smith
big disappointment from head to toe… start from management Ashley who don't care. Nataly try save them all. no matter who I am or where I come from - costumer’s service should be better. me and my bilingual community will avoids that place forever.
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December 2023 by Alexis M.
As I have been a customer since 2019 I've never once complained about my service. I decided to go to a different lash tech since Saturdays were a lot easier for me to book an appointment. And has not had the best service since I change lash techs. I went in on December 23, 2023 to get a lash refill and on Tuesday I had about more than 10 lashes fall out which is not normal for me. I went on two days to see how much more would fall out and it was more than normal. I called on Thursday to book an appointment to see if I could come in and have them fixed but their policy is three days. I decided to book the appointment anyways, but I was told that my mini lash appointment would be covered by them. As my appointment came to an end, of course my lashes weren't completely full. My eyelashes look completely different on both eyes. But I was also told that my total was $180. that is more than a full set and even more than the monthly subscription of $139 a month. I could completely understand if I did something wrong to taking care of my lashes but my retention is very strong. when I went in on December 23, 2023 I also asked the front desk to see if the new lash tech I was going to was using the same glue that the previous/tech was using. Comes to find out that they had not been using the same lash glue as I was informed. I have been getting lashes done for more than six years I know how to take care of my lashes as well keep up with them. I sad to say I will not be going to amazing lash anymore.
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November 2023 by Dayanara Silva
I went here the other day and it was wonderful! All the staff were super kind and super professional! Definitely recomend
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November 2023 by Amanda Gomez
Amazing lash experience every single time. Love getting my lashes done at this location. ?
