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December 2023 by Google user
I am not tech savvy. Even the simplest tasks when setting up a new phone gives me a headache. We went to ATT and Joseph served us. He helped us transfer all of our data to the new phones dealt with some troubleshoots entertained our children and was very patient with us, especially coming in before closing. He was amazing knew a lot about the products shared resources and gave us his time. We definitely appreciate him for helping us with our products.
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September 2023 by Ian Huth
I'm not going to go into specifics but I wouldn't even advise my most disliked person to get service through these guys. I wish I could give negative stars. Steer clear.
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July 2023 by Melanie Brandt
Cameron and Liam at AT&T Westpointe Village in New Braunfels were absolutely wonderful! They treated me with respect, courtesy, and professionalism. They troubleshooted, found the problem, fixed my phone, and I was out the door. Such a pleasant experience! Thanks guys!!
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July 2023 by Carlos Aloy
The very kind young lady there was super helpful with our upset crying toddler, while the gentleman got us checked out.Great staff.
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March 2023 by Dawn Davis Loring
It is completely unclear that they are not an actual AT&T store, so don’t expect full service there.
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November 2022 by Caroline Lease
We went in there worried about getting another line and phone but it was an emergency because our granddaughter was diagnosed with diabetes. Cole Creel was amazing !!He let us have many options and the deals now are great. She actually has a better phone than all of us now lol.. Thanks again Cole you were great
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November 2022 by Alex Donigan
The PEOPLE HERE R ALL SO AMAZING!!!Mike the manager runs the show, and keeps a chill flow and fun work environment; I know this, and I’ve only met him once. JOSE was my man 2NIGHT! He was THE BEST!!! He’ll be leaving though so the teams going to be down a true work warrior… be patient with the rest of the staff, Cole and I’ve heard all the other busy BEEs there are super great PEOPLE & WEWORKERS???KEEP on keepin’ oN lOl —-?
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November 2022 by Michelle King
Steve was amazing! He helped us with our situation (2 hours) and went above and beyond while greeting customers when they came in. Answering the phone and helping the other ATT rep with his customers. Very professional! Thank you Steve!
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September 2022 by Christopher Martinez
Went there the other day to see if I can get a better plan I’ve been on a “grandfathered” plan Steven the Manager there was kind and welcoming and answered all my questions and got me a very good deal! Great service!
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September 2022 by Crystal Arredondo
Was helped right away, everyone here was very nice and answered all my questions. Steve the manager was the best!
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September 2022 by Austin Heatherly
My experience at this att store was amazing all the representatives were helpful and Steven was amazing ! What a great place
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August 2022 by noelisha noelishA
Very Satisfied... Jose A was very helpful and informative. Jose made the visit very pleasant. I would recommend everyone I know to go talk to Jose because I am confident they would be Satisfied with their experience.
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July 2022 by Olwethu B.
This a great store, customer service is simply the best. Sam, Lucas and Mateo were great and they went above and beyond in helping me with my upgrades with my business and personal accounts.
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June 2022 by chad frontz
BE WARY OF SCAM!!!!!The manager at this store is a con artist. I went in and explicitly told her multiple times that I wanted the cheapest phone plan. Agreed on one that was $60 and that’s all I wanted. Got my bill and she gave me this unlimited + plan for $85 and some next up program for the iPhones I never asked for and that she never mentioned. Also asked for a 256gb and got a 128gb IPhone 13. The manager is slick and lies, so make sure you can see what she gives you and check the bill after sign up. Despicable….
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April 2022 by Krystle T.
Worst customer service ever. I ordered a gold phone and that same day I decided I wanted white instead. I've been a customer since 2016 and the guy I called was extremely rude. I called customer service and customer service called this store. The man was rude to the customer service lady too and said he would not cancel my order. The WORST att store ever. Go to another one.
