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February 2024 by Anne Mason
The night before my daughter and I were leaving on a road trip, I realized one of my headlights was out on my Honda CRV. I called my husband who was already out of town with our son, slightly panicked, as there were no auto shops open that late, and we were planning to leave early in the morning. My husband directed us to AutoZone to purchase the headlamp with the plan to for us to watch a youtube video on how to change it, with him on the phone to help guide us as well.We got to AutoZone with less than an hour before closing, and we went to the counter to ask for advice on which replacement lights to buy, whether to get two so that they're the same, etc. Dennis was the man at the counter, and he was WONDERFUL! He immediately noticed my neophyte trepidation and at once offered to see if he could change the lamps for me, right out in front of the store! The headlamp which was the one that was out was in front of the driver's side, and the space was so tight that he had to move a component out of the way to get at it, then put it back in place. There was no way I would have felt comfortable or even have thought to do that on my own, so I was SO grateful he had offered to do it for me! He was so kind, so helpful, and so quickly changed them out for me, then even educated me in the water deposit build up of the headlamp casing to help me understand why one was brighter than the other, informed me that it was something my husband could do with a kit they sold, rather than pay someone else to do at the auto shop. I did buy the kit, and when we returned from our trip, my husband used it on both our cars and was thrilled with the results and how easy it was to do.Our experience there with Dennis completely sold us on AutoZone as our go to shop for everything we need for our cars. He was the absolute BEST!
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February 2024 by Bill White
Just got a few things. Fast service.
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January 2024 by george ronne
Dennis has helped me a few times and everytime he has been courteous, invested in solutions to my problems and just very pleasant to get help from. He recently saved me about $1000 with his knowledge and help. Much appreciated Dennis! Model employee.
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December 2023 by Emily Grecco
I just want to start by saying Dennis McBride at this location of AutoZone on 46 is probably the best employee I’ve ever encountered in my 51 years of life. Not only did he help me with my alternator about three weeks ago he went out and showed me on his car exactly how to change it. He took the extra time and was patient and assisted me. Recently I had to get a battery replaced. He assisted me there as well. I’ve been in sales/customer service for over 30 years and in my experience I have trained and lead hundreds of different direct reports. If I had even one Dennis McBride on any of my prior teams, I would have been delighted to promote him to a leadership position. This is Robert Grecco posting from my wife’s account.
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December 2023 by clifford kettinger
I came to this autozone to check to see if my battery has gone bad and a very helpful employee named Dennis came out right away and took care of me..and both my batteries were bad and so I bought new ones...Dennis also offered to replace them for me...thank u very much it was a great experience at this autozone
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December 2023 by CcC TtT
Dennis McBride saved the day for us and always does. A pinnacle of service excellence and knowledge. Thanks!
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November 2023 by tyler tran
Josh is an exceptional employee whose attention to detail truly sets him apart. His commitment to providing top-notch service is evident in every interaction. Whether assisting customers with their automotive needs or navigating the store's inventory, Josh's attentiveness ensures a seamless experience. His product knowledge is extensive, and he goes above and beyond to address inquiries, making him a valuable asset to AutoZone and a go-to resource for anyone seeking reliable assistance in the automotive realm.
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November 2023 by Samuel Fisher
I came in to replace my key fob battery. And look... I normally don't give reviews for a simple transaction. What an amazing customer service experience. Dennis not only opened my key fob to make sure I got the right battery but he also went outside and made sure it worked properly. He than continued giving me great recommendations to conserve my key fob battery. The kind of stuff you never think about. The service here is outstanding I'll be getting all of my auto parts here for now on. ⭐⭐⭐⭐⭐
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October 2023 by Rich Stiehler
All the guys at this location are top notch. Always go out of their way to help.
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July 2023 by Holly Crawford
Staff has always been very friendly & helpful. Even in this crazy Texas heat, Kati installed my wiper blades with a smile on her face and a very sweet demeanor. Really appreciate all of you.
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July 2023 by Kailey Swift
Alexis was wonderful! She was very knowledgeable and helpful. She was super kind and had a great personality. Definitely would recommend!
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July 2023 by Amanda Claus
I went in for a battery and had the best experience I have ever had at an AutoZone. Dennis was so much help and very knowledgeable and answered all of my questions. Thank you Dennis for your A+ customer service. As long as he is there y’all will continue to receive my business.
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July 2023 by Kristina Shockman
Outstanding service. Casey was extremely helpful in not only assisting me with my brake light, but also educating me on what tools and how to change it myself if I needed to. I am by no means car-savy and Casey made sure to keep my comfortable and literally spelled it out for me. He also swapped out my wiper blades in a matter of minutes as it would have taken me all day of struggling in frustration. 10/10 highly recommend this location for well trained and educated staff!
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July 2023 by Chuck Jents
Went to AutoZone for a new Battery for my Jeep and Kati B went out and tested the battery and charging system in the 100F+ degree heat and confirmed that it was not taking a charge. Kati went through the battery options for the main and accessory batteries (Jeep JL series has 2 batteries) the warranty associated with the batteries and pricing. They had the batteries I needed in stock and I went next door to get the accessory battery installed ( need to remove the front wheel???) Kati was awesome helping me out during a frustrating situation and found solutions for me to get back on the road that day. Thanks Kati !!!
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July 2023 by Tammy Mcgee
Excellent!!!!’ Dennis and Gary took great care of me. So great to be able to trust this team. Highly recommend.
