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February 2024 by David C.
I want to express my gratitude to Bluebonnet Jeep for surpassing our expectations compared to any other dealer. Bruce Paiva's exceptional service in helping us find what we wanted deserves special recognition, and I also want to extend my appreciation for his military service. Bruce not only assisted us in finding the right vehicle but also provided reassurance during a difficult situation I was going through, drawing from his own experiences to offer support and encouragement. If you visit BB Jeep, I highly recommend asking for Bruce; he's dedicated to assisting you in finding the perfect vehicle. Sammy also played a crucial role in guiding us through the loan process, and her professionalism was truly impressive. The consistent trend of excellent customer treatment at BB Jeep is evident. When we shared our desired payment range with Sammy, she was transparent from the start, acknowledging that meeting our exact expectation might not be feasible. She offered alternative solutions and sought our approval before proceeding, ensuring that our time wasn't wasted with options that wouldn't meet our needs. I cannot speak highly enough of the entire team, including Bruce, Sammy, and Ty. Their willingness to go above and beyond to assist us is commendable. This marks our 5th Jeep purchase from BB Jeep, and we will undoubtedly continue to return for their exceptional service and commitment to customer satisfaction.
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September 2023 by Linda H.
Service is poor. We have purchased 3 new cars from this dealership. That experience was great all three times. However, after the sale, all customer service and loyalty falls off. The service department just doesn't care. Appointments are difficult to get. Loaners are never available - even for warranty work. They do nothing beyond their one solution to help you. Even simple fixes aren't performed in a timely, helpful or friendly/professional manner. We have proven ourselves to be very good customers. But... We won't buy the next Jeep from this dealership.
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July 2023 by Tami C.
I recommend that you avoid this establishment at all costs. They are not ethical and rely on gimmicks to get buyers in. We saw a vehicle we were interested in and called ahead to make sure it was there. We were assured it was and that they would have it out front ready for us to look at. Upon arrival, we were told it was "in the shop undergoing warranty work and not available." The salesperson (Adriane) then had the audacity to ask if we wanted to look at something else. They clearly just wanted us to show up so they could use their sleaze tactics to get us to buy something they did have . If zero stars was an option, I would have selected zero stars.
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July 2023 by Lillian d.
I got my car here and it was fast and simple! Denise was such a great help. Would definitely recommend this place to my friends & family
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April 2023 by J. Y.
I had a very good experience with Robert Camereno, I felt he was honest, knowledgeable and patient with my never ending questions. This dealership does have the best and cheapest selection but I wish they would offer a loyalty discount (second truck bought here) and use that as a consideration for returning customers.
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March 2023 by Jon Ratcliff
As always the service advisor John is excellent! Very up front on all service's, I never have to worry about price due to his ability to correctly guage my Jeeps needs. Very friendly and good sense of humor. I drive all the way from Austin just to have my service completed here, I trust it here.
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February 2023 by Luis C.
Just traded my car in at the Blue Bonnet Jeep in New Braunfels TX. My salesman was Bruce talked to him over the phone told him what I was looking for as soon as he had a car with what I was looking for and got processed he right away called me. I went in did some paper work didn't like the numbers so I walked away went back after a couple days and got better numbers which I felt comfortable with.thank you to Antonio in finance for helping me also . Ask for Bruce when going in he's a great salesman and hopefully you get Antonio in finance he works with you really well. Overall Im happy with what I left with .
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January 2023 by Steven N.
I recently began to experience starting challenges with my Jeep Grand Cherokee. It's a 2018 and still had the original battery. I went somewhere else and they told me that didn't have the proper SIM card to back up the data from the computer prior to swapping it the battery. Frustrated I called Bluebonnet Jeep on the way home. As it was almost 6 pm I left a message for the service department. However, as I was driving by, I just stopped to see if I could make an appointment for later in the week. I ran into Phil (Service Advisor) while I was walking by the bays. Phil could have probably told me to make an appointment etc, but instead, took me to parts and found a maint tech who, though he was off the clock and on the way home, said he would do the install. Twenty minutes later I was out the door and on the way home. I was very pleasantly surprised by the level customer care and the willingness to assist. Awesome! Made my evening.
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December 2022 by olivia a.
We worked with James Alaniz great person great customer service! Took his time with us showed us what they had in stock and we found our dream car! He explained everything about the car. No games just honest and very caring to our needs. They gave us a great deal on our new baby. Thank you James!! You Rock!
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August 2022 by Jose S.
I just bought another vehicle from my favorite salesman at Bluebonnet Jeep (Honest Joe Soria). As always, he was knowable and attentive. I just love his no pressure approach. If you're in the market for a vehicle I highly recommend to go by and see Joe. Not to mention, he's a God fearing military man.
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April 2022 by John S.
Great experience! Will Wiggins was my sales rep, took care of me start to finish. Up front, transparent , highly recommended
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October 2021 by Aime M.
They were so helpful and compassionate. Something I've ne we had the pleasure to experience in auto care, but an absolute genuine article here.
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August 2021 by Jill B.
Had to tow the car. Called Bluebonnet and they worked until they could find a live person to talk to. Turned out it was a recall issue. They recommended the tow truck. Super nice guy drove way out to get the car and was very quick about it. They kept me informed and it was fixed in one day. Even after they said 3 techs were out so they couldn't promise. Car driving great again.
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July 2021 by Kelly B.
This place is SHADY! We inquired about a Jeep Grand Cherokee with 25 miles on it listed as USED. A salesman called me after my internet inquiry and told me that it was damaged in transit on the trailer to a dealership in Florida, so it had to be titled in order to repair it. The only repair it needed was the rear hitch handle, so this salesman (I think his name was Mike) said he had "no idea" why nobody wanted this car, like everyone was scared of it for no reason.. Okay, fine. He said it was never actually owned or driven beyond dealerships, and that it was sold at auction in Florida and purchased by Blue Bonnet in April 2021. It has been sitting since. We arrived to test drive it. There were 175 miles on it and we were immediately slapped with a disclosure with almost $4,000 in damages that the car previously had that if purchased, they were not responsible for. The car was being sold as new, and the warranty began January 2020, so already 7 months of warranty out of the 3 years used up. We figured we could talk them down on price, since the car was priced as a new car, but previously damaged AND already titled. Nope. They wouldn't budge. They only took $600 off the price of the Jeep, so we left. It's been over a month and I've gotten email updates on this car saying the price has been lowered multiple times by over $1,000 at this point. STAY AWAY from these con artists. Now only were they dishonest to us with the damage this Jeep had prior to our arrival, but they were absolutely ridiculous in trying to sell a damaged, used Jeep as a brand new one and unwilling to negotiate price. They try to come off as your small town, cowboy buddies but they are just like all the other salesguys trying to pull a fast one on you. No wonder they have a lot full of cars they can't sell and people walking out without purchasing anything. Keep looking elsewhere!
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July 2021 by Shane O.
I bought my 2020 keep from here and the salesmanship was great! I have t had one problem with my keep so far and I've had it for a good year now! They have a great selection on Jeep's and are always getting new ones in! I can't wait for my upgrade to the rubicon! I have a Sahara now but. The rubicon is next on the list! If your looking for a keep make the drive to New Braunfels and check them out! My Sahara was on the showroom floor and caught my eye from the min I walked in!
