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April 2024 by Sea Horsey
I usually stay at Candlewood Suites when I travel. I'm not sure if polices changed recently but the service was not as good as before. We needed fresh towels and the front desk said we needed to go down there and get them. It wasn't a big deal but I know before someone would bring fresh towels up. We contacted the front desk because the microwave wasn't working. They wouldn't send anyone to check it out. The hotel lobby and rooms were clean.
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March 2024 by Familia Flores
Front desk has great customer service makes you feel welcome .the room's are amazingly comfortable and clean.
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March 2024 by Cinthia Cast
My welcome in the lobby was a strong smell of marijuana that extended into the elevator! I felt unsafe and the room felt dirty with the door and furniture taped up and in poor condition... I felt like a cockroach could appear at any moment. The towels smelled very bad! The cost seemed high to me for the hygiene they manage. I wouldn't go back and I don't recommend it.
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March 2024 by Trel Rhoderick
Not impressed. Front desk was not friendly. Hallways and rooms are very poorly lit and not overly clean. Furniture appears to be at least 25 years old. Beds are spring mattress and not comfortable.
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March 2024 by Tajuanna Crawford
Renovation in progress but they still keep it clean and smelling good and the customer service is great.
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March 2024 by Mike Wright
Good extended stay motel. Was clean Need to get the guest laundry updated to working machines.
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March 2024 by Renee Lively
Staff very friendly the night manager Randy IA very friendly and really professional and I love that you allow pets also Sandra the Manager is very good at her job we love her we would tell everyone how nice it is hereRooms: The rooms are beyond nice they are very clean and spacious love the kitchen and the full size bathroomSafety: The parking lot is very well lighted and very clean
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March 2024 by Andrew Talley
Great clean hotel, very safe and convenient to New BraunfelsSafety: Very safe feeling location
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February 2024 by Ree
This hotel is gross, the room is dirty stains after stains. The bed sheets don't smell clean or look clean. The hotel itself inside is dirty and the halls smell like pee. It's not worth it.
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January 2024 by Melinda Stotts
Great place to stay. Staff is so accommodating, and enjoy being close to all the restaurants and shopping. Will definitely give it five stars.Rooms: The rooms are clean and spacious. We have been here for several weeks, as our house was flooded. Candlewood Suites have been more than accommodating. We feel blessed to have such a nice place to stay.Nearby activities: Lot's of fun things to do in the area. Rivers, restaurants, and shopping.
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January 2024 by Richard Veech
Friendly staff, clean rooms and lobby, pet friendly.Rooms: Comfortable beds and pillows. Clean.
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January 2024 by R Winter
The furniture is past it’s prime. The bed and couch were uncomfortable for a multi night stay. Was close to the attractions we were visiting. Staff were very accommodating.
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December 2023 by Abby Berge
They had painters paint the outside of the building at completely inappropriate times of the day, including after 7:30 PM and another time woke me up at 10 or 11 PM. Some of their paint also got onto our rental car.
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December 2023 by Gustavo Garcia
Excellent service support with the perfect language
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December 2023 by Tom Duncan
This is actually one of the first hotels that I've stayed in that has free laundry. Ice machine was broken down so there was no ice that was kind of a bummer.
