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August 2024 by Erin L.
Horrible staff and customer service and way overpriced! Will definitely be going somewhere else in the future!
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March 2024 by LaToya S.
I'd like to start this review out by saying Dr. Fowler is a godsend! I am a first-time puppy owner and went through a reputable website to do my research on a breeder. I specifically wanted a Shih Tzu puppy and the breeder I selected had a litter available, but they weren't quite ready for pick up. The day came for me to finally pick up my new puppy and leading up to picking her up, the breeder had informed me that she was 100% healthy and had been cleared by 1 of the 4 vets she use. After picking my new girl up, I noticed her eye looked swollen and was red. She could barely open it and when I reached out to the breeder, she told me it could be irritated from the bath she had given her right before pick up. Due to picking her up on a Saturday, a lot of vets are closed on the weekend unless you take them into an emergency Hospital. Monday morning, I was able to get my girl in. Dr. Fowler came in and did her recommended testing to properly diagnose my sweet puppy. It turns out I received her with a pre-existing ulcer on her eye at eight weeks old. Doctor Fowler listened to my concerns and addressed everything I brought to her attention. Because I mentioned something about mucousy stool, she suggested I get a fecal test done. I am so glad she did because I was able to find out my new eight week old puppy came with parasites as well. I am so thankful she recommended all of the testing that was performed on my sweet girl so we can address everything and get her to 100% healthiness. Dr. Fowler's bedside manner is out of this world! She took the time to explain to me, a new pet owner, everything she was doing to where I could easily understand what she was saying. She actually made me feel more relieved than I was walking in even after finding out the diagnosis of what was going on. I also love the fact that she sends a full and detailed report of the visit. She also included in the report about how she advised me to reach out to the breeder for reimbursement for this vet bill. Thankfully everything is treatable and we are now on the road to recovery. I am so happy. I brought my new puppy in to this clinic. I will most definitely continue to bring my girl in to receive the best care! Thank you again Dr. Fowler! You are the BEST!!
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November 2023 by Jay I.
I wish I could give them zero stars. We recently went through hell with them and our now deceased dog because they treated her for 24 hours worth of fluids when she needed to be seen by an emergency doctor. they kept her there all day without calling us or updating us and told us she was fine, walking, had energy-by the time I got to the clinic to pick her up (about a 10 minute drive) some technician brought her out, carrying her by a torn up towel because she could barely stand and the fluids had made her auto immune condition decline rapidly. it was by far the most traumatic and undeserving experience I have had. they are liars who will throw whatever they can at you when you are desperate for a paycheck. Specifically dr Conway. She refused to come talk to me amidst everything and I will forever fight against them and her.
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August 2023 by Dan M.
Horrible customer service. I wasn't offered to purchase Heart Worm products at the time of my dog's check up, when I tried to order thru Chewy I was called by Chewy (not by them) that they wouldn't give it to them. I would have to go into the office to get it. When I went to the office I was told there would be a fee for it "a same day" Rx or I could come back at their convenience to get it. Why wasn't there one made when I had my appointment and testing?!? Especially since you didn't offer to sell it to me. Still no offer to purchase it from them on this visit just the offer to pay again for something that should have been done at my appointment. Amazingly un-professional group...
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August 2023 by Thomas P.
Our 5 year old fur baby was misdiagnosed last weekend. Instead of running cheap blood tests that would have shown exactly what was wrong with my dog, they insisted we do x rays because they were certain they felt a mass. They filled my dog full of fluids and antibiotics and shrugged his violent vomiting to gastritis after several days in their hospital facility, and then sent him home on a Friday with meds, that I couldn't get him to even take because he was refusing food for 7 days, prior to me bringing him back home. When we got home, our dog laid miserably on our kitchen floor, when I did get him up, he had extremely violent, bloody diarrhea and would vomit up any water consumed. I got super worried, knowing it wasn't just gastritis and took him to another vet hospital that Saturday, and learned through a simple blood test that my dog was suffering with Lymphoma, where my family and I had to then make the horrible decision to put our pup down. I know the cancer results were no ones fault, besides mother nature being cruel... but I totally feel that County Line was very negligent in my dogs care sending him home suffering the way he was. I asked for some sort of compensation for their negligence and was told the owner was NOT willing to do so. Because of their lack of compassion, and NOT accepting any responsibility for their negligence, I will NEVER bring our beloved pets back to them for any care or boarding. If asked about County Line, I will tell everyone who will listen, just the heart break they caused my entire family by allowing our dog to suffer so miserably. Ps. The mass they swear was there, was his swollen Lymph nodes. There was nothing in his stomach of any sorts... we were forced to pay County line over $800 and then, had to turn around and pay another vet an additional $1000 to get the correct answers. I feel the OWNERS are heartless and do not care about their customers, except for the fees they earn by racking on and misdiagnosing your pets!!!!
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March 2023 by Chloe C.
This vet was amazing! Took my new dog there after we adopted her. The staff was super attentive and we were in and out very quickly.
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August 2022 by Jeff D.
Just moved to the area and needed a vet for shots for grooming. Got an appointment within 2 weeks. Lobby is very open and clean. Separate entrance for cats. They have their own parking lot and grassy area. Had an appointment at 2 and was in a room by 2:10. Only had to wait because of a difficult dog in the lobby that took multiple staff. Vet tech and doctor were very friendly and efficient. Paid and out the door by 2:45. A week later They sent a handwritten card with a note from everyone that saw my dog welcoming us to the vet.
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July 2022 by Vicky R.
I've been with County Line vets for two years since moving here. I recently had to send my beloved cat Shenandoah to the Rainbow Bridge. it broke my heart. Dr. Luke DeVille was comforting to me and kind and gentle to Shenandoah. About a week later I received a sympathy card with comments from Dr. DeVille, Brandi, Jenn, Misti and Kiara. What a thoughtful and appreciated gesture. County Line is the best!
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May 2022 by Kelly R.
I have been taking my 2 frenchies and my St. Bernard to County Line for a few years now and I LOVE THEM SO MUCH. My Saint is 10 and has arthritis in his legs and spine so I am there at least once a month with him, plus I take the frenchies for nail trims and go in to pick up medication. I am there so much my phone automatically tells me how long it will take to get there when I get in my car lol. They give my dogs so much love when we go in that my dogs look forward to going. My female Frenchie would shake because she was so scared of the vet but now she jumps up on the bench and lays down like she owns the place. All the girls at the front desk are amazing! My dogs love to see Brandy! All of the vets and vet techs are wonderful. Obviously I am there a lot and I have never had a bad experience. I highly recommend County Line.
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October 2021 by Meg Chandler
Barry is happy after he got his shots. He doesn’t hate the vet which is the best I think I could ask for my cat. 10/10 love reports about what a handsome boy he is.
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September 2021 by Audi Castillon Portales
The techs and docs are all so good!! They genuinely love my furbabies!! And they care how I am with them as well!
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May 2021 by Viviana Souphaphone
This place makes it easy for me to set appointments. They treat my dog so nice and gave me information about what my puppy should take as preventative care since this is my first time having a dog.
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February 2021 by Adrienne W.
A vet reached out to apologize for the way the staff blew me off. Which I am grateful for because it's more than they had to do. I still am not happy the way things were initially handled. But at least someone from the office reached out. I'm still not convinced he was actually seen by anyone other than the nice male Tech. I didn't get a refund for the non visit that took place. I guess they had to charge for him being "seen" for his TraZODone. I would definitely stay with your fur baby the whole time if you can to make sure they're actually seen by someone though. This was a very frustrating experience and we don't normally use county line vet clinic
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December 2020 by Kaila E.
I just moved to the New Braunfels area and I could bit be happier with the Vet I have chosen!!! I work in Austin and my boyfriend works in San Antonio so it works or so well for us that we can drop them off in the morning for their vet visits and pick them up once we get back home from work! But the best part of this place is the customer service and and the love they show out pets we received a hand written card after our first visit and happy birthday emails on their birthdays! That is more then we have ever received from a vet! I highly recommend the vet to anyone who love their pet!
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November 2020 by Erica V.
We've been going to County Line since January 2019 after my cat had been sick and seen twice within 3 days at a different vet clinic. County Line immediately took her in on Monday morning. Dr. Dorris and Micky were absolutely amazing with Echo. We were there everyday for about a week getting Echo different antibiotics and breathing treatments. Dr. Dorris actually listened to me when I told her what symptoms Echo was having, when the other vet clinic did not. On Thursday it was decided that Echo needed to be seen by a specialist, and County Line arranged everything for us to go to Blue Pearl. Echo did get better and County Line called and also sent a card wishing her well. We now take our other cat to see Dr. Dorris. Also, there's a cat entrance, which is a plus!
