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February 2024 by Brit P
Just stopped in to ship some returns. Mark was very helpful and friendly. Parking was a mess due to other nearby businesses, but the friendly service was worth it!
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February 2024 by Crystal Esquivel
Beware eBay small business owners. FedEx will more than double the weight and overcharge you on shipping labels. It's a scam. No way to disrupt or win. I packaged an item that weighed under 10 lb and printed a Rollo label from home. Dropped it off and got back charged on my eBay account because FedEx said that it weighed 30 lb.
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February 2024 by rachael lindsey
Please update your hours on Google. I had a pickup and Google says your hours are until 8 pm but the store is completely closed at 7:30. Bummer, I could have been here earlier today for my pickup if I'd known. Now I have to come back to town tomorrow morning :(
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January 2024 by Macy B
Jules was SO helpful with my Christmas Carol booklets. She was working alone and had a line of people that she assisted very quickly. She was so kind and friendly to everyone even under the pressure of holiday busyness!
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November 2023 by ActuallyWhatIMeant
This review is long overdue. Idk how many projects I would never be able to pull off if this business wasn’t here in NB. They are always the final bit of intelligence I need at the end of a project when my mental capacity is tapped out! This morning, Jules was the only employee for the 9:00 rush. She was caring for every customer with efficiency and grace while also helping me with my project! She was able to produce exactly what I wanted, and she didn’t have to slow down to figure it out or make excuses. I walked out so very happy. Thank you so much Jules. You are a blessing today more than you know.
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November 2023 by Flora Gonzales
Cathy went out of her way to assist me in scanning docs to my email. I use a cane and can't stand long.She was patient and kind.I was so grateful and appreciative. You are truly lucky to have such an Angel representing Fed Ex.
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October 2023 by Jr Remm
had packages stolen had them insured they miss deliver the packages one of them was covered and they claims agent was very helpful communicated very well it was great but the second one still hasn't been paid they were delivered to the wrong house at the same time they were at the same time . but now on the second claim they are stonewalling me refusing to call me back refusing to send me emails refusing to tell me the name of that claims agent is handling it I've called them three times the past week to have stonewalled me and told me absolutely nothing about my claim I still know nothing about the second one The first one has already been paid kind of weird and definitely not a good way to do business especially when the insurance was paid for it and it was their fault it was lost definitely don't ship if you are expecting the insurance to cover you if anything happens because they will try everything in their power not to in fact the first three times I called them about both of them they actually had automatically rejected my claims I had to get them to reopen the cases three times not a good way to do business not a good look FedEx.
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August 2023 by Matt Plunkett
From the moment I walked thru the front door, Jules and Javier greeted me with a smile and helped me from start to finish. TRUE customer service!
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July 2023 by Jean Petrillo
Wanted to give a big thank you shout out to Austin! He really went the extra mile helping with a difficult Direct TV equipment return. Thank you again.
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April 2023 by N S.
My favorite FedEx that I've ever dealt with. They are so helpful and friendly. I use this FedEx for shipping, invitations, and printing large items like flood plans.
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April 2023 by Monique Lasseter
I’m a mobile notary and use this FedEx location most often to overnight mortgage and closing documents (at least twice a month or more). The employees have all been nice and helpful. I will say this place is very busy and usually has a line, but it does move along at a steady pace. They have 2-3 employees when I’m there that are out front helping people. You can drop off packages that are ready if you want to hand it off to someone without waiting for a receipt. I always need a receipt for my customers, therefore I wait. It is nice to know that they work in between customers to get a receipt for you if that is all you need. What I’m saying is that while the customer they are helping is filling out something or paying or doing something that does not require 100% of their attention, the employee can quickly get my receipt without a delay to their current customer. They are professionals here, and do a good job. It is their job to ask certain questions about hazardous materials and the like. I don’t understand another review that got upset about them doing their job. Oh well, people like to complain I guess. They do sell some standard office type supplies and shipping supplies if you want to package your own box ahead of time. They will also package your goods for you if you would prefer to pay for packaging and shipping. They have self serve computers and copy machines but they do not have a notary. (Google me…lol).They do have handicapped parking in the lot and wheelchair access doorways, but no automatic door openers so you might need help opening the door. The store is very spacious. I can say this is a great place to ship your items safely and quickly compared to any other shipping brands, this is my first choice!
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April 2023 by William shields
Not too happy with this center. I had my wife ship a package for me and after answering no to shipping dangerous/hazardous goods, the skinny white I believe assistant manager wanted to know what my wife was shipping. I sold a few ounces of gold and platinum and was overnighting it to the buyer. The assistant manager was very adamant about wanting to know what she was shipping which is really none of his business especially high end bullion. Needless to say, he left the box open with no tape and my wife made him put tape back on it in front of her. You’re in the business of customer service, not department of home land security buddy.
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February 2023 by Frank Minogue
Outstanding customer service! Promptly waited on me, extremely helpful and courteous. Made sure I understood the packing of my package and shipping, which was paid for by the vendor. I was very happy with the service and the price!
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January 2023 by Camille G.
Always friendly and great at greeting at the door. The staff is always very helpful and knowledgeable!
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December 2022 by debbie gildea
Had a wonderful experience here today! Aaron is incredible! Patient, kind and cheerful with my giant shipping order! He was super efficient and attentive as well! Made my day!!
