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February 2024 by M R.
They are price gouging IN MY OPINION. Inflation is nowhere near their price increases. Olive oil up from $12 to $17. Small pie from $4 to 6$ and on and on. Just like car dealers and every other large corporation IT SEEMS AS IF they took advantage of the COVID situation and never let up. Don't let anyone fool you into thinking it has anything to do with what President is in office. This just LOOKS LIKE corporate greed. They can blame it on suppliers but I doubt it. These are 25-40% price increases. If you can, try to spend some money elsewhere like Walmart or Target so they will get the message.
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February 2024 by Cindy S.
I get curbside from the walnut store. Two things; First- Why do they put one thing in a bag. One onion, one produce bag of jalapenos and so on. Their costs must be through the roof. Also, we have bags growing in the garage. Second, and most importantly...when the person bringing the bags out to the car, they just put them in willy nilly. I can't tell you how many times I get a refund because my tomatoes are damaged, squash is damaged, and today my pack of 6 boiled eggs looks like egg salad. So much waste. It's like nobody has pride in their work, and nobody's checking work.
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November 2023 by W S.
Pharmacy - needs to hire more staff or something. Even if there are only 3-4 cars in line the wait can (and often is) be 45 min. It's ridiculous.
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November 2023 by Joe Q.
We bought County ribs here and it made us sick. Sore stomach for several days. I though "well, it happens" and never said a word. A week or so later, I bought to packs of country ribs, and it had just been filled. I got home and the smell when I opened the package was horrendous! I called HEB not that i wasnt afraid i wouldnt get a refund as I just bought them, but that someone could get seriously sick. I called was transfered. A person picked up and hung up without a word. I called back got someone told them I just wanted to make sure they were aware, she asked me to repeat it to the meat Dept then transfered to the meat Dept. They didnt answer so once again im calling back. I got somone from the front desk. I ask at that point after (explaining the going round and round) I would like to speak to a manager, but noone seemed to know who that was. I said someone has to be in charge at the store. Shes said let me transfer you to the manager. Phone rang noone answered. I called back again and got ahold of deli. I explained the situation. She then walked to the meat dept, told them she was transfering me. She came back to the phone, transfered me. The guy in meat picks up and pretends he cant here me. I tell him "I know you can here me" He says "well im busy you will have to call back and hands up on me! I call back get the same girl who was helpful, told her im on my way and will be talking to the store manager, then I was transfered and a manager picked up. I explained everything. She greeted me and said sorry as I stood in line and got refunded. The guy in the meat dept has no clue of customer service and cares for noone what so ever! Putting out things like that are going to make people sick! My brother in law also had a meat problem and went and talked to the the manager and they were good to him. Today I pull black angus hotdogs I bought a week ago, and the package is bloated! Date is August, 23! I should have checked the date but if the meat department was doing there job I wouldnt have too! I no longer have a recipt so 5 bucks in the trash! Last time I shop there period! Someone needs to get ahold of that meat Dept. And do some major changes! This place is not for me!!!
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July 2023 by Don R.
A great full service + supermarket. Very good deli, BBQ, bakery. Puts most other big name supermarkets to shame.
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April 2023 by Christina E.
Clean, good selection, extremely busy. The parking lot is not user friendly. Beware of the 4 way stop bordering the nearby shopping center. Traffic often spills over to nearby areas. The drive thru for the pharmacy is not user friendly either, meaning if you turn there by accident, you might get stuck waiting on the slow motion line to move out of there. A family member did that once while looking for a parking space. What a nightmare. The pharmacy area has pros and cons. It's a gamble on getting assistance from them that is kind and courteous. I worked retail, i get it. Oh and until covid is completely over, if you shop in store, wear a mask. When doctors in the media finally say: there are no more covid variants, they don't exist! Then you can let your guard down. There's a lot of mask fatigue, we get it. But protect yourself and family with a simple mask. As soon as you get outside, or in the car, remove it. No big deal.
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October 2022 by M H.
The store is most always packed, parking lot too. The store is nice and clean. But this review is about the BBQ they serve. The sandwich buns are like slider buns. Brisket is good but portion size is like a snack because of the tiny buns. FYI
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October 2022 by Paul H.
The absolute bar all other stores must meet! HEB is the best, never have a bad customer service experience, actually quite the opposite. I'll go out of my way to shop here because of the service and product selection
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September 2022 by Kimberly M.
I stopped at the HEB plus to pick up a few things. When I got them out at home, I found that the meat I bought wasn't in any of the bags. I checked my car and my receipt. I had paid for it. So I went back to the store and to the same cashier. She told me the bagger put all of my bags in my cart. I told her that the meat was left out. She told me it wasn't and called the manager. He came over and told me that no meat had been turned in. I explained to him that it was not in my bags and that I live a considerable distance away abd would not have driven all the way back with the current gas prices if the items weren't missing. I asked to see my receipt and said he'd be right back. After a little while he returned, told me he had looked at the cameras and that all of my bags were put in my basket and I left the store with them. I told him again that the meat was not in any of the bags. He just repeated, implying I was lying, that all of the bags were put in my basket and I left the store with them. I don't appreciate the implication that I was lying and the fact that he did nothing to resolve the situation. I emailed HEB, but do not expect a resolution after coming home and reading all the complaints of unresolved situations. I will not be shopping at HEB anymore. If you should choose to, check your bags before you leave the store. And your receipt.
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June 2022 by Margaryta S.
This grocery store is literally the best. It's like King Soopers (those who moved to TX will understand) meets sprouts and meets whole foods. Plenty of healthy, organic and local choices. Incredible variety, always fully stocked with great prices. Ample parking!The garden section calls for some special praise! Lots of trees, shrubs, flowers, herbs and bushes for anyones budget and any landscaping project. And of course their wine selection is quite impressive. Local Texas funds are simply the best and choices are even better. Slightly surprised to read many negative comments regarding staff as everyone who works here is extremely polite, respectful and helpful. Sure most of cashiers are high school kids but the level of respect they treat everyone is absolutely admirable and I thank them all for consistent assistance every visit. On a few occasions they weren't sure of a fruit or veggie sku number and sent for help instantly following with multiple apologies. Honestly, I also don't always know the names of every exotic fruit that's sold there without reading the label, if anything it's a miss on the labeling department!Overall I truly love grocery shopping since I moved 5 minutes away from this HEB!
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January 2022 by Steve B.
In this part of our state, HEB's are always very close - not every corner, but maybe every mile:-). New Braunfels has been blessed with 3. This one is on the north side of town by I-35, and is the newest of the 3 stores in town. It's also a Plus Store, so you would think they would have the best employees. Unfortunately, that is not the case.Being a "Plus Store", this is a very large grocery store of more than 150,000 sq. ft. Being that large, you would think the sections for each category would have a big footprint. However, in this store, they have reduced category linear feet and brought in large areas of non-food. In doing so, they have reduced the linear feet in the grocery sections. What this causes is vast out of stocks. If this was the first time I had gone in this store, I might blame the out of stocks on the pandemic. However, the store has had this problem every time I have been in it. Hopefully, when they get the new store at I-35 and Walnut, it will take some of the load off this store so that out of stocks become a thing of the past.Will I return? Probably only if the other 2 HEB's in town shut down.
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December 2021 by Elizabeth A.
I literally never leave reviews but the people who work at this HEB are Are the worst. They bullied my bf... literally. I will never shop at this location again. Very disappointing seeing as I love HEB.
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December 2020 by Charlynne A.
HEB is seriously the best. I have never heard of HEB, until I moved to Texas. It's like why go anywhere else? They have everything, especially the HEB plus locations. You don't even need to go to Costco anymore.
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November 2020 by Daphne White
Can’t make deposit at this atm
